Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
At Maersk, we believe in the power of diversity and collaboration for continued success.
Be a part of the IME TbM Operations Hub Fulfilment team with new, exciting possibilities for personal and professional development. Position is responsible for managing berthing line up at very large Hubs in Maersk network within IME region
Job Description
- Coordinate execution planning (2-4 weeks) with all teams (Fulfilment / Area) to ensure customer outcomes & asset capabilities are secured.
- Lead and execute individual vessel game plans (0-72 hours) in coordination with Area CX / Fulfilment.
- Understand customer pain points / experience (delivery touchpoint) through the port complex and works with stakeholders (internal / external) in driving improvements.
- Review and track real time progress against gameplan and drive all stakeholders to common outcome.
- Ensure asset turnaround and connections as per specs. Contribute to a strong network reliability. Investigate root causes for deviations to plans and adopt measures to avoid recurrence.
- Prompt ETA communication with vessels and terminals to ensure vessels berth on time and minimize waiting and idling time (bunker saving).
- Drive terminal performance to ensure efficient productivity levels and faster vessel turnaround times.
- Analyze performance of operational execution of Maersk operated vessels in the approach and port stay, drive performance reviews and follow-up.
- Ensure critical cargo connections are maintained.
- Understand commercial drivers and during contingency scenario ensure global cargo priority is adhered to.
- Contingency handling, being the first point of contact for contingencies and incidents happening in the region, both at sea and in port. Manage, communicate, and escalate as per procedures.
- Overall accountable for the port complex performance (terminal / towage / pilots / agents / etc.)
- Build, maintain and develop excellent relationship with various stakeholders both internally and externally (with other Execution teams, Ship management, Terminal, 3rd party service providers, vessel command, etc.)
- Initiate and drive process improvement & bunker saving ideas.
- In event of crisis (port disruption / strike and or vessel / cargo incident alongside), participates in relevant CMT and supports crisis management team locally with various stakeholders (agents / authorities / etc.)
- Back up for IME head of Hubs, attend meetings and represent IME Hubs in various forums as required.
- Focal point for specific trades/network and internal programs and workgroups such as Service Delivery, Schedule reliability, system implementations etc.
- Able to work autonomously and take calculated and independent decisions.
- Ability to recommend or conclude on decisions which protect safety, cost, our customers and network stability at all times.
- Stakeholder management and strong negotiation skills
- General experience in the shipping or terminal industry will be valued, and any operations experience will be a significant advantage.
- Strong IT skills (excel advanced, Macros, SQL) will be an advantage.
- Strong team player with the ability to lead and influence junior team members.
- Strong English communication and engagement with peers across geographies.
- Flexibility in working hours and days.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
