You will lead a team (circa 10 FTE) of telemarketing senior associates. The key focus of the role is to lead, coach and develop the team to ensure that the annual sales target is achieved. A clear understanding of managing a Telemarketing outbound and inbound team from a metrics perspective is vital.
You will need full flexibility to work shifts over 24 hours a day from Monday – Friday.
Main Duties / Responsibilities
Manage sales team to achieve sales target
Coaching Telemarketers on every aspect of their job
Motivate the team to help achieve targets
Be able to analyze reports to spot trends
Be able to create reports to help manage the business
Performance manage staff
Set team metrics in line with your yearly sales targets
Achieve sales targets pre-determined by management
Communicate regularly with team
Carry out monthly 121 reviews, midterm and yearly reviews of staff
Recruit & train new staff with business demands
Monitor sales calls for coaching and compliance
Complaint handling
Participate in product meetings
Achieve / exceed set productivity and quality standards
Adhere to regulatory targets within our territorial limits
Sell with integrity and treat customers fairly
Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues
Maintain accurate records and files as required
Actively support other team members and the achievement of team objectives
Identify potential process improvements and make recommendations to the management team
To carry out other ad hoc tasks as required to meet business needs
Experience
Experience managing a telemarketing sales team
Experience in insurance sales
Strong customer focus with ability to identify and solve problems
Excellent interpersonal skills and good verbal and written communication
Ability to exercise judgement
Ability to organise, prioritise and manage workflow
The ability to work well in a team environment
Basic system navigation and Microsoft application skills
Good keyboard skills
Regulatory awareness within the Middle East
Preferable experience of an advised sales process
Skills
Excellent oral and written communication skills
Leadership skills to motivate and develop others.
Must possess excellent negotiation, presentation and influencing skills.
Sound analytical skills and ability focus on detail
Customer-focused and action-orientated.
Ability to identify and manage potential problems.
Proficient in the use of Spreadsheets, word-processing and associated office IT Skills.
Self-motivated with confidence to use own initiative and to innovate.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
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