Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it!
Why work for Sirva?
Being an international brand with a cross regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over with Sirva.
Diversity and inclusion is part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identify.
Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.
Position Summary
The Senior Relocation Consultant (SRC) is responsible for coordinating the delivery of local destination service programs based on SIRVA Relocation clients’ policies and benefits. The SRC acts as the primary point of coordination and accountability to internal SIRVA Consultants and transferring assignees, ensuring the highest levels of customer service. This role involves managing expenses at the lowest possible level for the corporate client while contributing to optimum revenues for SIRVA Relocation.
Functions and Responsibilities
- Administer and manage the relocation process for assignees and their families from pre-decision trips to arrival, settling in, and ongoing support.
- Handle services such as preview trips, home searches, school searches, settling in, and repatriation.
- Administer initiating documentation from clients and establish (and maintain) paper and electronic files.
- Make timely contacts with SIRVA internal consultants, third-party providers, and designated assignees within given Key Performance Indicators (KPIs).
- Coordinate with all internal departments/functions to ensure a successful assignee experience.
- Stay updated on local and expatriate issues in the international community, including housing markets, international schools, recreation, health issues, public transportation, groceries, expatriate activities, and domestic help.
- Maintain inventories of SIRVA Relocation reference materials for the Expatriate ‘Welcome Kit’ and keep abreast of beneficial information for the destination service program.
- Maintain good relationships with international schools and update on their occupancies, participating in school invitations to ensure comprehensive knowledge of school curriculums.
- Educate assignees or internal consultants on minor relocation issues related to transferring families, communicate with Client HR regarding exception management specific to individual assignees, including recommendations on specific exceptions to policy, providing status updates, and keeping client HR informed of issues and solutions.
- Work according to the requirements of the Company Quality System.
- Report real and potential problems, as well as any unsatisfactory practices, to the manager for action.
Supplier Management & Data Integrity
- Maintain the Relocation Database – SMARTS / Service Engine.
- Manage third-party providers like field consultants and car rental companies, and liaise with them in coordinating the destination service program for the transferring assignee and family members, where applicable.
- Provide SIRVA Relocation reports as requested.
Process Improvement
- Provide leadership, support, and guidance to other team members.
- Mentor and lead the team by providing guidance and assistance as required, ensuring that contractors’ and clients’ matters are dealt with in a timely and cost-effective manner.
- Train, coordinate, and conduct appropriate training on SMARTS / Service Engine for team members.
- Participate in client/prospect visits and presentations, where required.
Qualifications and Preferred Skills
- 5-7 years of experience in real estate, relocation, or a similar industry.
- Excellent communication and diplomatic skills, preferably with experience in living abroad and communicating with all levels of employees across cultures.
- Fluency in English and one or more additional languages is preferred.
- Strong customer service background with proven skills in building relationships, project management, and service partner management.
- Must be a team player and self-starter with initiative and drive.
- Proficient computer skills, particularly in Microsoft Office applications (Excel, Word, Access).
Education and Certification Requirements
- Bachelor’s degree preferred.
Apply Now
If this sounds like your type of role, then please submit your application via the APPLY now option and complete all necessary information.
SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!
At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at and let us know the nature of your request and your contact information.
