Job Description
Job Title: CCIE - Collaboration Engineer
Location: Saudi Arabia
Employment Type: Contract 4 months
Experience Level: 9+
Job Summary:
We are seeking a highly experienced and certified CCIE Collaboration Engineer to join our team. The successful candidate will have deep expertise in designing, implementing, and managing complex collaboration solutions, including voice, video, messaging, and conferencing systems. This role requires a strong understanding of Cisco Collaboration technologies and the ability to deliver seamless communication experiences across the organization.
Key Responsibilities:
- Collaboration Architecture & Design:
- Design and implement enterprise-level collaboration solutions using Cisco Collaboration technologies (e.g., Cisco Unified Communications Manager, Cisco Webex, Cisco Jabber).
- Develop and maintain collaboration architectures that meet business requirements and ensure scalability, reliability, and security.
- Work with stakeholders to design tailored collaboration solutions that align with business objectives.
- Implementation & Integration:
- Lead the deployment and integration of Cisco Collaboration solutions, including voice, video, and messaging platforms.
- Configure and optimize Cisco Unified Communications systems, including call routing, voicemail, and conferencing solutions.
- Integrate collaboration systems with existing network infrastructure, including voice gateways, SIP trunks, and contact center solutions.
- Troubleshooting & Support:
- Provide expert-level troubleshooting for complex issues related to Cisco Collaboration environments.
- Conduct root cause analysis of collaboration-related incidents and implement corrective actions.
- Offer technical support and guidance to junior engineers and IT staff on collaboration technologies.
- Optimization & Upgrades:
- Continuously monitor and optimize collaboration systems to ensure high availability and performance.
- Plan and execute system upgrades, patches, and migrations with minimal disruption to services.
- Evaluate new collaboration technologies and recommend improvements to existing systems.
- Documentation & Reporting:
- Maintain comprehensive documentation of collaboration configurations, processes, and changes.
- Prepare detailed reports on collaboration system performance, usage, and incidents.
- Ensure accurate and up-to-date documentation for all deployed solutions and integrations.
Required Qualifications:
- CCIE Certification in Collaboration (mandatory).
- years of hands-on experience with Cisco Collaboration technologies, including Unified Communications Manager, Cisco Webex, and Cisco Jabber.
- In-depth knowledge of voice and video technologies, including SIP, H.323, MGCP, and RTP.
- Strong understanding of network protocols and technologies related to collaboration (e.g., QoS, Multicast, VLANs).
- Experience with Cisco voice gateways, session border controllers, and contact center solutions.
- Proficient in troubleshooting and optimizing collaboration environments for high availability and performance.
- Excellent problem-solving skills with a focus on user experience and service reliability.
- Strong communication skills, both verbal and written.
- Ability to work independently and as part of a collaborative team.
Preferred Qualifications:
- Experience with [specific technologies or vendors relevant to your environment, such as Cisco Expressway, Cisco TelePresence, etc.].
- Knowledge of cloud-based collaboration solutions and hybrid cloud architectures.
- Familiarity with network automation and scripting for collaboration environments.
- Experience in a leadership or mentoring role.
- Understanding of security best practices in collaboration environments.
Benefits:
- Competitive salary and performance-based bonuses.
- [Health, dental, vision insurance, etc.]
- Opportunities for professional development and certification support.
- Flexible working hours and remote work options.
- [Any additional perks specific to your company].
To Apply: Please submit your resume and a cover letter detailing your experience and qualifications to Type: Contract
Contract length: 4 months
