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Job Description: Team Leader - Tele caller / Telesales (Dubai)

Location: Dubai, UAE (Candidates will be hired from India)

Employment Type: Full-Time

Visa, Food, and Accommodation: Provided by the Company

Job Summary: We are seeking a dynamic and experienced Team Leader for our telecalling team in Dubai. The ideal candidate will be responsible for managing a team of telecallers, ensuring they meet performance targets, and maintaining a high standard of customer interaction. This role requires a leader who can motivate, train, and guide the team to achieve excellent results in a fast-paced environment. Immediate joiners are preferred.

Key Responsibilities:

• Lead, supervise, and manage a team of telecallers to achieve daily, weekly, and monthly targets.
• Monitor team performance, provide feedback, and implement strategies to improve efficiency and productivity.
• Train and mentor new team members, ensuring they are well-versed in company products and telecalling techniques.
• Develop and maintain a positive and energetic work environment to boost morale and team spirit.
• Handle escalated customer calls, providing resolutions and ensuring customer satisfaction.
• Prepare and present performance reports to senior management.
• Ensure compliance with company policies and procedures.

Experience:

• Minimum of 2-5 years of experience in a telecalling or call center BPO environment, with at least 3 years in a leadership role.

Qualifications:

• Proven experience as a Team Leader or similar role in a telecalling/telemarketing environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire a team to achieve high performance.
• Experience in customer service or sales.
• Knowledge of CRM systems and telecalling software is an advantage.
• Flexibility to work in shifts if required.
• Immediate availability is a strong plus.

Benefits:

• Visa, food, and accommodation provided by the company.
• Medical insurance.
• Annual air ticket to home country.
• Performance-based bonuses.

How to Apply: Interested candidates from India who meet the above criteria are invited to submit their updated CV along with a cover letter. Immediate joiners are strongly encouraged to apply.