Job Description
Job Overview:
The Sales Coordinator will play a crucial role in supporting the sales team by ensuring smooth and efficient operations. This role involves coordinating sales activities, managing customer inquiries, processing orders, and providing administrative support to enhance the overall effectiveness of the sales department.
Key Responsibilities:
- Sales Support: Assist the sales team in managing and processing customer orders, including order entry, tracking, and follow-up.
- Customer Interaction: Serve as a point of contact for customer inquiries, addressing issues, and ensuring high levels of customer satisfaction.
- Data Management: Maintain and update customer information, sales records, and reports in the CRM system.
- Coordination: Schedule meetings, prepare sales reports, and coordinate with other departments to ensure timely delivery of products/services.
- Documentation: Prepare sales documentation, including quotes, proposals, and contracts.
- Reporting: Generate and analyze sales reports to provide insights and support decision-making processes.
- Administrative Support: Provide general administrative assistance to the sales team, including managing correspondence and organizing sales materials.
Qualifications:
- Education: High school diploma or equivalent; Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
- Experience: 2+ years of experience in a sales support or administrative role, preferably within a sales or customer service environment.
- Skills: Strong organizational and multitasking abilities; excellent communication and interpersonal skills; proficiency in MS Office (Word, Excel, PowerPoint) and CRM software.
- Attention to Detail: Ability to manage multiple tasks with a high level of accuracy and attention to detail.
- Problem-Solving: Strong problem-solving skills with the ability to handle customer issues effectively and professionally.
