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Job Description

  • Oversee and manage the entire visa processing operation, ensuring efficiency and accuracy in all processes.
  • Develop and implement strategies to improve visa processing timelines and customer satisfaction.
  • Ensure compliance with all relevant laws, regulations, and policies related to visa processing.
  • Monitor and analyze visa processing data to identify areas for improvement and implement necessary changes.
  • Manage and train a team of visa processing staff, providing guidance and support as needed.
  • Collaborate with other departments and external stakeholders to streamline visa processing procedures.
  • Stay updated on changes in visa regulations and policies, and communicate these changes to staff and customers.
  • Handle escalated customer complaints and resolve issues in a timely and satisfactory manner.
  • Prepare reports and presentations on visa processing performance and present findings to management.
  • Maintain confidentiality and security of all visa processing data and documents.