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Act as the primary point of contact for customers, addressing inquiries and resolving issues with efficiency and professionalism.
Utilize CRM software to track customer interactions and maintain detailed records of all communications.
Collaborate with the sales team to identify upselling and cross-selling opportunities, enhancing customer satisfaction and driving revenue.
Conduct follow-ups on pending sales to ensure customer needs are met and expectations exceeded.
Analyze customer feedback and trends to inform improvements in service delivery and product offerings.
Assist in training new team members on customer service best practices and company policies.
Develop and maintain strong relationships with customers, ensuring they feel valued and appreciated.
Participate in regular team meetings to share insights and contribute to improving overall service strategies.
Provide product knowledge and guidance to customers, ensuring they make informed purchasing decisions.

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