Key Responsibilities:
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
Customer channel management.
Case Management.
Customer onboarding and relationship management.
Contract and dispute management and more.
Customers
Process customer s orders in accordance with SOP s and SLA, preferred digital Inbound and Outbound.
Own and maintain a life customer response desk by phone, email and other communication tools.
Handle required paperwork related to customer s operations, MLP services.
Update and manage proof of delivery in the system and upload to customer websites where required.
Provide reports to customers.
Answer customer s queries related to storage, delivery, general processing and special instructions.
Operational Excellence
Interface with Operations to ensure operational readiness for all incoming and outgoing transactions.
Update and monitor the systems for all account activities to ensure accuracy, completeness and condition/status of shipments.
Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks.
Product:
Communicate with Management about ideas and solutions for continuous improvement.
Communicate with Management about any concerns and/or issues related to customer quires that may the service quality and execution.
Consult the customers on additional, integrated services
The ideal candidate will have:
Bachelor s degree in any related fields.
Minimum 1 to 3 years of experience as Customer Experience.
Experience working in logistic or supply chain.
Experience in Warehousing is a plus.
Customer focused.
Multitasker, able to work with multiple customers, while
attention to details.
Proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).
Experience of working in a fast paced/growth environment.
Cross-functional collaboration.
Open-minded and likes to work in a diverse and international environment.
fluent in English.
We are offering to you:
A job at the very heart of Maersk s commercial organization in which you will be part of a great diverse team.
A dynamic, high-impact environment.
A great team culture with people from multiple countries and varied experiences.
A unique opportunity to learn and grow new skills in a fast growing and exciting environment.
Access to internal training opportunities.
A performance-oriented but collaborative team.