• Have in-depth knowledge about the company’s products and services
• Follow communication procedures and guidelines according to the company policy, when handling different topics.
• Handle customer complaints (through phone or emails), provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Make relevant notes from customer interactions
• Report on customer feedback and keep records of all conversations in the company database in a comprehensible way.
• Provide information on the FAST FIT EMS products or services and generate interest in the offers.
• Boost customer loyalty by offering a proper experience over the phone/email.
• Build sustainable relationships and engage customers by taking the extra mile
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of character.
• Excellent communication and presentation skills verbally and in written.
• Trainers schedule daily checkups to assure all customers receive the expected quality of service.
• Solve efficiently the job-related tasks assigned by the trainers and others fellow staff.
• Leads process supervision to assure efficiency and promptitude in contacting customers (1st call and regular follow up routine)
• Ability to multi-task, priorities, and manage time effectively.
• Complete effectively the daily, weekly and monthly tasks attached to this job’s description.
Requirements:
• Saudi nationality- Female
• Marital Status - Single
• Bachelor's degree in Exercise Science or related field.
• Fluency in English and Arabic languages.
• Strong communication and interpersonal skills.
• Ability to motivate and inspire clients.
• Passion for health, fitness, and helping others.
• Ability to work flexible hours, including evenings and weekends.
Benefits:
• Salaries and benefits
• Comprehensive Health Coverage
• Exceptional Work Environment
• Specialized Training
• Career Growth Opportunities
• Annual Vacation
• Travel benefits