Job Description
Job Overview:
We are seeking an experienced Holiday Homes Agent/Specialist to oversee a portfolio of premium holiday rental properties. The ideal candidate will have a proven track record in property management, excellent leadership skills, and a deep understanding of the holiday rental market. This role requires a strategic thinker who can drive operational excellence and enhance the guest experience across our properties.
Key Responsibilities:
- Strategic Property Management:
- Develop and implement strategic plans to enhance property performance and guest satisfaction.
- Oversee high-level property maintenance and improvements, ensuring properties meet luxury standards and local regulations.
- Manage relationships with vendors and service providers, negotiating contracts and ensuring service excellence.
- Guest Experience Excellence:
- Lead initiatives to deliver exceptional guest experiences, from personalized services to resolving complex issues.
- Implement and monitor guest feedback systems to continuously improve service offerings and property features.
- Ensure prompt and effective handling of guest requests, complaints, and emergencies.
- Advanced Booking and Revenue Management:
- Optimize revenue through dynamic pricing strategies, marketing campaigns, and occupancy management.
- Analyze market trends and competitor activities to adjust pricing and marketing strategies.
- Manage complex booking scenarios and ensure seamless reservation and check-in/check-out processes.
- Compliance and Safety Oversight:
- Ensure all properties comply with the latest safety regulations, health standards, and local laws.
- Conduct regular audits and risk assessments to maintain property safety and legal compliance.
- Handle insurance claims and legal issues with a proactive approach.
- Marketing and Brand Development:
- Develop and execute high-impact marketing strategies to promote properties and attract high-value guests.
- Manage online presence, including property listings, social media, and digital marketing campaigns.
- Enhance brand reputation through strategic partnerships and high-profile promotions.
- Financial and Operational Leadership:
- Oversee budgeting, forecasting, and financial performance of the holiday homes portfolio.
- Prepare detailed financial reports and performance metrics for senior management.
- Implement cost-control measures and optimize operational efficiency.
- Team Leadership and Development:
- Lead, mentor, and manage a team of property staff, including cleaners, maintenance workers, and guest service personnel.
- Conduct performance evaluations and provide training to ensure adherence to high service standards.
- Foster a positive and collaborative team environment to drive excellence.
Qualifications:
- Education: Bachelor’s or Master’s degree in Hospitality Management, Real Estate, Business Administration, or a related field.
- Experience: Minimum of 1-2 years of experience in property management, with significant experience in managing high-end holiday rentals or vacation properties.
- Skills:
- Proven leadership and team management abilities.
- Advanced proficiency in property management software, booking systems, and revenue management tools.
- Exceptional problem-solving and decision-making skills.
- Strong communication and negotiation skills with a focus on customer service excellence.
- Deep knowledge of industry trends, local regulations, and market dynamics.
- Personal Attributes:
- Highly organized with a strategic mindset and attention to detail.
- Ability to work under pressure and handle high-stakes situations effectively.
- Driven by results with a passion for delivering exceptional guest experiences.
Please submit your CVs Type: Full-time
Pay: Up to AED5,000.00 per month
