Job Description
The German Medical Centre is looking for an enthusiastic and professional Customer Service / Call Center Agent to join our patient services team. The successful candidate will be responsible for ensuring a positive experience for all patients, handling inquiries, and providing accurate information about our dermatologist procedures.
Key Responsibilities:
- Manage high volumes of inbound and outbound calls from patients and potential clients.
- Schedule, modify, and confirm patient appointments based on doctor availability.
- Provide patients with detailed information on medical services, including consultations, procedures, and follow-up care.
- Address patient concerns, questions, and complaints with a friendly and empathetic approach.
- Assist patients with medical documentation, including referrals and insurance queries.
- Coordinate with medical staff to ensure seamless communication and patient support.
- Input and maintain accurate records in the patient management system.
- Follow up with patients after visits for feedback and to ensure their needs are met.
- Assist in general administrative tasks when necessary.
Requirements:
- Fluency in English and Arabic (written and spoken).
- Prior experience in customer service, call centers, or a medical setting is a plus.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency in using customer management software and other computer applications.
- Ability to multitask and manage time effectively in a dynamic environment.
- Excellent interpersonal and communication skills with a focus on patient care.
- Willingness to learn about medical procedures and terminology to provide accurate assistance.
Benefits:
- Competitive salary and benefits package.
- Training and career development opportunities.
- Friendly and supportive work environment.
- Opportunity to work in a prestigious international medical center.
How to Apply:
Interested candidates are invited to submit their updated CV and a cover letter to Types: Full-time, Permanent, Contract
Contract length: 12 months
Application Deadline: 31/10/2024
Expected Start Date: 06/10/2024
