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Job Details
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Job Details
Call Centre Supervisor
Other
Posted on 25-11-2024
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Job Description
Lead and mentor a team of call center agents to ensure high performance and motivation levels.
Monitor call metrics and service levels daily, implementing strategies to improve efficiency and customer satisfaction.
Conduct regular one-on-one coaching sessions to enhance agents' skills and performance.
Resolve escalated customer complaints swiftly and effectively, maintaining a focus on quality service.
Develop and implement training programs to keep agents up-to-date with products and services.
Prepare and present performance reports to upper management, highlighting trends and areas for improvement.
Facilitate team meetings to share feedback, celebrate successes, and discuss challenges.
Ensure compliance with company policies and industry regulations, maintaining a high standard of ethical behavior.
Posted By
Confidential Company
