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Exceptional solutions require exceptional people. We are looking for an Aftersales Coordinator based in our Karcher Regional Experience & Service Center in Al Quoz, Dubai.

This is how you WOW:

• Manage machine pick-ups/drop-offs from retail outlets across the UAE.
• Coordinate service cases from start to finish, including technician assignments, cost estimates, and customer updates.
• Handle returns, arranging inspections and coordinating with the supply chain team and schedule courier pick-up.
• Provide top-notch customer support via email and phone, including advising on machine operation.
• Prepare quotations for service and spare parts.
• Upsell accessories and detergents whenever possible.

It would be WOW if you would bring this in:

• University degree
• At least 2-3 years’ experience in a similar role
• Excellent interpersonal skills with a customer-centric approach
• High degree of initiative, ability to work independently and interact with a team
• Effective time management and prioritization skills
• Proactive and entrepreneurial mindset
• Ability to work in a fast-paced environment
• Excellent verbal and written communication skills required in English

Our Karcher WOW-package:

• Make a difference: Be part of our purpose: Together we make a powerful impact towards a clean world!
• Act like an owner: Take ownership of your work, contribute your ideas, and shape the future of Karcher. It's your company too!
• Continuous learning: Never stop growing with our excellent learning and development opportunities.
• Career progression & growth: You are empowered to choose your own path and accelerate your growth.Be an innovator:
• Share your ideas and see them come to life! We encourage and support employee-driven initiatives.
• Our WOW culture: Enjoy generous benefits like 25 vacation days, flight tickets, flexible work arrangements, product discounts and an inclusive and diverse family culture that values personal well-being.
• We have you covered: With Class A Medical insurance and life insurance.

So: Wanna WOW with us?

Simply upload your resume online and leave your contact information. We look forward to getting to know you!

Together towards a clean world.

Nadia Ramadan | Human Capital Manager