Exceptional solutions require exceptional people. We are looking for an Aftersales Coordinator based in our Karcher Regional Experience & Service Center in Al Quoz, Dubai.
This is how you WOW:
- Manage machine pick-ups/drop-offs from retail outlets across the UAE.
- Coordinate service cases from start to finish, including technician assignments, cost estimates, and customer updates.
- Handle returns, arranging inspections and coordinating with the supply chain team and schedule courier pick-up.
- Provide top-notch customer support via email and phone, including advising on machine operation.
- Prepare quotations for service and spare parts.
- Upsell accessories and detergents whenever possible.
It would be WOW if you would bring this in:
- University degree
- At least 2-3 years’ experience in a similar role
- Excellent interpersonal skills with a customer-centric approach
- High degree of initiative, ability to work independently and interact with a team
- Effective time management and prioritization skills
- Proactive and entrepreneurial mindset
- Ability to work in a fast-paced environment
- Excellent verbal and written communication skills required in English
Our Karcher WOW-package:
- Make a difference: Be part of our purpose: Together we make a powerful impact towards a clean world!
- Act like an owner: Take ownership of your work, contribute your ideas, and shape the future of Karcher. It's your company too!
- Continuous learning: Never stop growing with our excellent learning and development opportunities.
- Career progression & growth: You are empowered to choose your own path and accelerate your growth.Be an innovator:
- Share your ideas and see them come to life! We encourage and support employee-driven initiatives.
- Our WOW culture: Enjoy generous benefits like 25 vacation days, flight tickets, flexible work arrangements, product discounts and an inclusive and diverse family culture that values personal well-being.
- We have you covered: With Class A Medical insurance and life insurance.
So: Wanna WOW with us?
Simply upload your resume online and leave your contact information. We look forward to getting to know you!
Together towards a clean world.
Nadia Ramadan | Human Capital Manager
