Job Description
Job Title: Customer Service Executive
Company: West Avenue Services
Location: Dubai
About Us: West Avenue Services is dedicated to providing exceptional service and solutions to our clients. We pride ourselves on our commitment to excellence and our ability to adapt to the ever-changing needs of our customers.
Position Overview: We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. The ideal candidate will excel in high-pressure situations and be comfortable handling client meetings. You will be the frontline representative of our company, ensuring that our clients receive the highest level of support and satisfaction.
Key Responsibilities:
- Serve as the primary point of contact for client inquiries and concerns via phone, email, and in-person meetings.
- Manage and resolve customer issues promptly and effectively, demonstrating a proactive approach to problem-solving.
- Maintain a thorough understanding of our products and services to provide accurate information and solutions to clients.
- Conduct client meetings to discuss service updates, gather feedback, and address any concerns.
- Collaborate with internal teams to ensure client needs are met and expectations exceeded.
- Document client interactions and follow up on outstanding issues to ensure resolution.
Qualifications:
- Bachelor’s degree or equivalent experience in customer service or related field.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Strong communication skills, both verbal and written, with the ability to articulate ideas clearly.
- Exceptional interpersonal skills with the ability to build relationships with clients.
- Ability to thrive under pressure and manage multiple tasks effectively.
- Proficient in using CRM software and Microsoft Office Suite.
- A positive attitude and a passion for delivering excellent customer service.
How to Apply: If you’re ready to take on a challenging and rewarding role in customer service, please send your resume and a cover letter to . We look forward to hearing from you!
West Avenue Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: AED3,000.00 - AED5,000.00 per month
Experience:
- customer service: 2 years (Required)
Application Deadline: 07/11/2024
