Job Title: Operations Manager
Location: Dubai
Job Type: Full-time, Permanent
Salary: 15,000 AED + Benefits
Job Summary:
We are seeking an experienced Operations Manager to oversee key projects and client engagements within our
electro-mechanical services. The role focuses on ensuring operational efficiency through effective management
of service level agreements (SLAs), key performance indicators (KPIs), client satisfaction, and employee
performance.
Key Responsibilities:
• Project Mobilization Management:
o Oversee the creation and execution of mobilization project plans, including risk and issue logs,
action logs, and project meetings.
o Facilitate regular project meetings and deliver progress reports to stakeholders, ensuring all
updates are accurate and timely.
o Coordinate and lead communications among the mobilization team, clients, and end users.
• Client & Stakeholder Management:
o Act as the primary point of contact for clients, ensuring alignment with objectives and
expectations.
o Monitor SLAs and KPIs to meet or exceed the company’s standards and client requirements.
• Team Leadership & Employee Management:
o Manage and oversee project and mobilization teams, providing guidance to drive productivity and
alignment with project objectives.
o Foster a positive work environment to promote employee engagement and development.
• Project Execution & Standards Compliance:
• Ensure mobilization projects are executed according to agreed methodologies, company processes,
procedures, and quality standards.
• Continuously monitor and update project plans, ensuring all tasks, milestones, and deliverables are on
schedule and meet quality benchmarks. Qualifications:
• Bachelor’s degree in engineering, project management, or related field.
• 5+ years of experience in operations management, preferably within the electro-mechanical or facility
management industry.
• Proven experience in managing SLAs, KPIs, and client relationships.
• Strong project management skills, including experience in planning, risk assessment, and issue
management.
• Excellent communication, problem-solving, and leadership abilities.
Preferred Skills:
• Proficiency in project management software and reporting tools.
• Knowledge of industry standards and compliance requirements.
• Certification in Project Management (PMP or equivalent) is an advantage.