The Medical Services Unit (EMS) aims to maintain and promote the physical and mental health ofRegional Office staff and to provide psychosocial support and care, including medical evacuationsand all other services.
Receive telephone calls with tact and discretion; answer their queries and redirect them to the appropriate personnel or services; provide administrative information (sick leave, maternity leave, accidents, medical examinations). Arrange lab appointments forstaff members. Manage Regional staff physician schedule, take appointments and provide reception services to staff members/visitors,.Administrative management of medical examinations. Prepare files, provide reception for entry, periodic and separation medical examinations, check the examinations are complete (request missing information where necessary), record information in the Medical Service database, create new files if necessary and retrieve files to insert incoming correspondence and transmit to physicians.Management of medical clearances. Prepare and submit the medical files to the physicians for medical opinion, transcribe and/or edit correspondence addressed to examining physicians requesting additional examinations or reports. Input medical opinions into the Medical Service database and keep it up to date; notify and update the medical clearance in the GSM.Management of correspondence and e-mails. Draft and finalize general or administrative correspondence; using appropriate tracking tools, follow-up on and ensure that target dates and deadlines are met, and that correspondence and queries are responded to in a timely mannerAdministrative managementof medical evacuations. Receive reports on requests for evacuation; prepare and submit files to physicians on an emergency basis; transmit the medical recommendation.Arrange, coordinate andlead administrative preparation for meetings, seminars, workshops, trainings.Using GSM/oracle, prepare travel requests forofficial WHO travel. Make flight and hotel reservations, visa requests, prepare travel files and deal with other related matters as requested or on own initiative. Develop and maintain effective filing systems regarding individual files and general and technical documentation. Administer medicaments forminor ailments and first-aid, Inoculate and vaccinate staff members and their dependentsProvide administrative support for miscellaneous health promotion activities; maintain/update the informationon the EMS activities on Intranet. Provide advice to staff in undergoing entry and periodic medical examinations, conduct physical exams such as ECG, eye examinations. Support team members in first aid care and nursing tasks as assigned by RSP.
Essential: Completion of secondary education supplemented by a post secondary school paramedical training in nursing and nursing administration.
Desirable: University degree in nursing.
Essential: At least 5 years' relevant experienceas an administrative nurse in hospital/dispensary
Desirable: Knowledge and experience inclinical nursing, administrative nursing planning and organizing medical facilities .Additional knowledge in emergency care first aid care and occupational health nursing is an added asset.Desirable Relevant experience inWHO or another UN agency is an asset.
Ability to organize work. General and clinical nursing skills. Total respect for medical confidentiality, punctuality, flexibility, discretion and courtesy.Ability to establish priority and to plan and coordinate own work plan.Commitment to continuous Learning.Sound knowledge of the rules and practices of the Medical Service.
Teamwork
Respecting and promoting individual and cultural differences
Communication
Knowing and managing yourself
Moving forward in a changing environment
Essential: Expert knowledge of English. Expert knowledge of Arabic.
Desirable:
WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at USD 15,706 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.
- This vacancy notice may be used to fill other similar positions at the same grade level
- Only candidates under serious consideration will be contacted.
- A written test and/or an asynchronous video assessment may be used as a form of screening.
- In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
- According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
- Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
- The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
- The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.
- Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to
- An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
- WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
- WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
- For information on WHO's operations please visit: http://www.who.int.
- WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
- The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
- Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.
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