Job Description
We are looking for a Russian-speaking Client-Relationship Manager to join our team, your primary role is to ensure precise, clear, and effective communication between our clients and the operations team. This involves developing and implementing communication strategies, both for internal and external audiences, to support our business goals and reflect our values.
You'll work closely with clients, head of operations and our internal teams to smoothly process various services. You will serve as the primary point of contact for clients, ensuring their queries and concerns are addressed promptly.
Responsibilities:
- Answer inquiries from clients within 5 mins in whatsapp and approximately 10 to 15 mins in email responses.
- Take charge of and proactively reach out to new deals assigned by the Operations Head in CRM.
- Efficiently process deals and explain the process, requirements and time frame with clients.
- Collect and process payments from clients, ensuring accuracy and timely closure of deals and associated processes.
- Assigning tasks to the internal team for further processing.
- Constantly update clients regarding their services and any relevant changes.
- Coordinate with clients, and sales team, ensuring the collection of necessarydocuments aligned with the services they require.
- Regularly follow up with clients to facilitate renewals and to progress throughsubsequent service steps.
- Engage with authorities for matters related to set-up, visas, renewals, and anyother services and share with internal teams and clients.
- Report directly to the Operations Head, providing regular updates on theprogress of assigned deals, eam initiatives and clients feedback
- Communicate with internal teams and PROs for required steps of eachservice.
- Include information on new visas, visa renewals, amendments and companysetups in the CRM.
Requirements:
- Bachelor's degree in Business Administration or a related field.
- Must be a Russian-speaker and based in UAE.
- Experience in Corporate Business Services.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal abilities.
- Proficiency in CRM software and MS Office suite.
- Ability to work effectively in a fast-paced environment.
- Proactive attitude and ability to take initiative.
Please submit your CV to Type: Full-time
