The Officer - Systems and Operations is responsible for managing Learning Management Systems (LMS) and other software projects, ensuring smooth integration, compliance with policies, and process efficiency. Key duties include developing SOPs, identifying improvement opportunities, providing technical support, and collaborating with vendors and stakeholders to enhance system functionality and user experience. This role also involves data analysis to drive continuous improvement. Ideal candidates have a background in Engineering or Information Systems, with expertise in LMS, project management, and process optimization.
Key Responsibilities:
- Oversee the implementation and management of systems and Learning Management Systems (LMS), ensuring smooth integration and functionality across departments.
- Ensure compliance with organizational policies, industry standards, and regulatory requirements across all system implementations and operations.
- Develop, implement, and maintain Standard Operating Procedures (SOPs) for systems and processes to ensure consistent and efficient operations.
- Identify opportunities for process improvements and implement strategies to optimize workflows and enhance system efficiency.
- Manage LMS and software projects, including planning, execution, monitoring, and delivering them on time and within scope.
- Provide technical support and troubleshooting for system-related issues, ensuring minimal downtime and quick resolution; conduct training sessions for end-users to enhance overall system use and experience.
- Gather user feedback to refine system functionality and improve user experience.
- Work closely with vendors to implement LMS projects, ensuring alignment with organizational requirements.
- Develop and maintain comprehensive documentation for systems, processes, SOPs, and software implementations.
- Analyze data using Excel to generate reports, identify trends, and recommend process improvements.
- Liaise with stakeholders to ensure clear communication and understanding of project objectives, timelines, and deliverables.
Requirements
- Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field; a Master’s degree in Project Management, Operations, or Business Analytics is an added advantage.
- 3-5 years of experience in system management, software, ERP systems, preferably in LMS projects within the education sector.
- Proven experience in Learning Management Systems (LMS) project implementation is an advantage.
- Strong experience in developing and implementing SOPs, process improvements, and ensuring compliance.
- Proficient in Excel, with the ability to analyze data and generate actionable insights.
- Excellent communication skills, both written and verbal.
- Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
- A proactive and problem-solving attitude with a focus on delivering results.
- Strong organizational skills and attention to detail.
Advantages for the Right Candidate:
- Experience in LMS project implementation, compliance management, and process improvement initiatives.
- Demonstrated ability to adapt to new technologies and tools.
- Proven track record of successful ERP and LMS implementations, software project management, and SOP development.
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Disclaimer:
Please note that Black Pearl will never ask candidates for any payment in exchange for our services. Our services are free to candidates, with the recruitment fee paid by our clients. If you receive any emails, SMS, or calls requesting payment before your application can be processed, please report it by emailing
