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Greet and assist members and guests with a warm and welcoming demeanor, creating a positive first impression of the gym.
Manage membership inquiries, processing new sign-ups and renewals with accuracy and efficiency to enhance member satisfaction.
Handle daily administrative tasks, including scheduling appointments for personal training sessions and managing class bookings.
Act as the first point of contact for any member concerns or complaints, resolving issues promptly and effectively to retain membership loyalty.
Coordinate with personal trainers and fitness instructors to ensure smooth operations and timely communication regarding schedules.
Monitor and manage entry and exit of members, ensuring the security and safety of the facility while adhering to privacy protocols.
Assist in promoting gym programs, events, and merchandise, utilizing strong sales skills to boost participation and revenue.
Utilize gym management software to track member attendance and manage billing, ensuring accurate records are maintained.
Maintain cleanliness and organization of the reception area, ensuring a professional environment that reflects the gym's brand.

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