Job Purpose
Contracts Management Expert has full responsibility for the strategy development of:
- Contracts management, procurement process review
- Supplier performance policies, procedures, methodologies
- Operating practices and performance standards for contracts and supplier/contracts agreements
- Business continuity and risk management
Principal Accountabilities
Leadership
· Work collaboratively with wider Contract and Procurement team members and champion the ethos of best practice value assured
Contracting
· Develop contract and compliance policies, procedures and processes in alignment with the applicable regulations and standards
· Develop, scrutinize, update and notify, review and execute contracts as well as periodically assess contractor performance review in alignment with the contract KPI’s and objectives
· In conjunction with other team members ensure technical scoping and technical evaluation activities are detailed, clear and support decisions and outcomes to deliver against procurement and contract plans
· Monitor and analyze the signing, distribution and administration steps of contracts, and their timely addition/renewal/replacement; escalate areas and delays of concern whilst providing recommendations for process improvement
· Assist in contracts negotiation and influence development of contract KPI’s
· Examine the clarification of contract requirements, and act as the intermediary between the suppliers and Procurement department to resolve contract-related disputes
· Monitor and action the review of contract discrepancies, promote dispute resolution and ensure they are in accordance with the applicable policies and regulations
· Review document records of all supplier and contracts covering supplier’s performance and contract documentation in line with the internal policies
· Implement and manage the contract management services as defined in contract scope of services and as detailed in the Service Provider Contract Management Manual, including contract administration, support, change orders, extensions, etc.
· Oversee and challenge the development of the supplier onboarding and blacklisting plan, the onboarding and off-boarding process, and required follow-ups
Supplier Performance Management
· Manage Supplier Performance Management process to drive performance and maintain pipeline of value delivery
· Create policies and procedures to govern supplier performance system and achieve government as well as internal compliance
· Review and manage the under-performing suppliers backed by transparent communication and evidence-based analysis
· Work with senior management to develop, maintain, implement and continuously improve the supplier performance rating system. Communicate and challenge results to stakeholders
· Challenge metrics, monitoring and reports using supplier scorecards for key suppliers. Provide education and training
· Implement business and supplier SLA’s / KPI’s and establish targets and processes to maintain delivery of performance and its improvement
· Conduct timely assessments of supplier contracts and change orders to identify areas of potential non-compliance, adverse supplier performance and other issues that could have an adverse impact on the entity in order to effectively communicate, track and subside supplier and contracts risk