Academic Advisor
UMGC Europe
Location: Manama, Bahrain
Overseas Contingent III, (100% FTE-Full-Time), Grade 003
University of Maryland Global Campus (UMGC) Europe seeks an Academic Advisor. The Academic Advisor reports to the Assistant Director.
SPECIFIC RESPONSIBILITIES INCLUDE:
Evaluate students' prior learning experience from both traditional and non-traditional sources to provide guidance to students pursuing UMGC Europe certificate and degree programs
Prepare tentative evaluations based upon students' specific degree goals and provide general advising and curriculum planning to UMGC Europe students
Communicate with students on a daily basis by telephone, email, and in person at their local UMGC education centers
Participate in outreach events and assist with marketing
Assist students with registration and actively work with the site staff to improve processes and increase enrollments
Relay academic policies and procedures in simple and accurate terms to students and education center personnel
Produce accurate work under pressure
Understand the needs of the non-traditional adult students
Be able to synthesize detailed information from various sources
Display an independent, cooperative, and professional attitude when interacting with internal and external clients
Perform other job-related duties as assigned
REQUIRED EDUCATION AND EXPERIENCE:
Bachelor's Degree from a U.S. regionally accredited institution or foreign degree equivalent
Excellent verbal, written, and interpersonal communication skills and a high level of analytical thinking for identifying and improving complex work projects
Strong attention to detail, quality customer service skills
One (1) year experience with customer service, counseling/advising military students or higher education
Ability to absorb and apply numerous policies and procedures
Ability to research and solve problems while considering multiple factors
Knowledge of the military culture
Work on nights and weekends may be required
Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).
PREFERRED EDUCATION AND EXPERIENCE:
A Master's Degree from a U.S. regionally accredited institution or foreign degree equivalent
Experience with PeopleSoft, GoArmyEd and SalesForce
Proficient knowledge of computers including MS Office, Google Online Services, and other computer-based resources to include the Internet
Previous academic advising or higher education experience
Minimum of two years availability
WHO MAY APPLY: Applicants with individual logistical support (ILS) preferred. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation. Successful applicants must be able to pass a dental and medical screening (to include, but not limited to, vaccinations), background check, and meet requirements for individual logistical support (ILS). For additional information, please visit U.S. Central Command (CENTCOM Medical Information) and U.S. AFRICOM Command (AFRICOM Medical Information).
Please note, for downrange positions, refer to this Vaccine Recommendations by AOR reference to review REQUIRED for AFRICOM or REQUIRED for CENTCOM as applicable. For any questions, please contact All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umgc.edu/benefits.html.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.