Role Overview:
As an Account Executive in the Commercial Sector at Genesys, you will drive new business and manage existing relationships within Saudi Arabia s commercial sector. This is a client-facing role, requiring strategic vision, solution-focused approach, and a deep understanding of customer needs. You will work collaboratively with cross-functional teams to design solutions that align with the business goals of your clients and maximize the impact of Genesys products.
Key Responsibilities:
Business Development: Identify, prospect, and build relationships with potential clients in the commercial sector to create new business opportunities.
Account Management: Maintain and grow existing client relationships by understanding their needs, providing value, and delivering exceptional customer service.
Sales Strategy Execution: Develop and execute strategic account plans aligned with Genesys goals, ensuring revenue growth and retention.
Solution Selling: Understand customer challenges and translate Genesys solutions into measurable business outcomes, demonstrating the value and impact of our technology.
Cross-functional Collaboration: Partner with marketing, technical presales, and post-sales teams to ensure seamless implementation and long-term customer success.
Market Analysis: Stay informed about industry trends, competitor activities, and client needs to position Genesys as a market leader in the Saudi commercial sector.
Customer Advocacy: Act as a trusted advisor, representing the voice of the customer internally and advocating for their success.
Qualifications:
Bachelor s degree in Business, Sales, Marketing, or a related field.
3+ years of experience in sales, account management, or a similar role, preferably in technology or SaaS.
Proven success in meeting and exceeding sales targets within the commercial sector.
Knowledge of customer experience and contact center solutions is a plus.
Strong interpersonal, communication, and negotiation skills.
Ability to manage multiple accounts while paying attention to detail and maintaining client satisfaction.
Fluent in Arabic and English, with a strong understanding of the Saudi Arabian commercial landscape.
What We Offer:
Competitive salary and commission structure.
Opportunity to work with a global leader in customer experience technology.
Professional development and growth opportunities.
A collaborative and innovative work culture.
