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DIABLOFOIL is a premier car wrapping and detailing studio specializing in high-quality paint protection film (PPF), car wrapping, ceramic coating, and professional car polishing services. We are dedicated to delivering exceptional craftsmanship and ensuring customer satisfaction.

We are looking for a dynamic Sales and Customer Service Executive to join our team. The ideal candidate will be passionate about cars, customer-focused, and driven to achieve sales targets while maintaining strong relationships with clients.

Key Responsibilities:

Sales Responsibilities:

1. Client Consultation: Engage with customers to understand their needs and recommend appropriate services like car wrapping, PPF installation, ceramic coating, or polishing.

2. Sales Target Achievement: Meet or exceed monthly and quarterly sales goals through effective upselling and cross-selling.

3. Lead Management: Manage and follow up on leads generated through various channels, including walk-ins, phone inquiries, and online platforms.

4. Quotations & Pricing: Prepare accurate quotations and explain pricing details to customers.

5. Service Promotion: Promote the studio’s services through online and offline marketing strategies.

Customer Service Responsibilities:

1. Customer Interaction: Provide a welcoming and professional experience for clients visiting the studio.

2. Complaint Handling: Address customer queries, concerns, and complaints promptly and professionally.

3. Scheduling & Coordination: Assist in scheduling appointments and coordinating with the service team to ensure timely service delivery.

4. Post-Service Follow-Up: Conduct follow-up calls to ensure customer satisfaction and encourage repeat business.

5. Customer Relationship Management (CRM): Maintain accurate customer records and feedback in the CRM system.

Qualifications & Skills:

• Educational Background: Bachelor’s degree in Business, Marketing, or a related field preferred.
• Experience:
• Minimum 1-2 years of experience in sales or customer service, preferably in the automotive or related industry.
• Knowledge of car wrapping, detailing, PPF, or car polishing is an advantage.
• Skills:
• Excellent communication and interpersonal skills.
• Strong negotiation and sales skills.
• Customer-focused with problem-solving abilities.
• Ability to work independently and in a team environment.
• Technical Skills:
• Basic knowledge of CRM tools and Microsoft Office Suite.
• Familiarity with social media marketing is a plus.

What We Offer:

• Competitive salary with performance-based incentives.
• Training and development opportunities.
• A friendly and dynamic work environment.
• Opportunities for career growth within a growing organization.

How to Apply:

Interested candidates can send their resumes to . Please include a brief cover letter detailing your relevant experience and why you’re the right fit for this role. Diablofoil is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

Experience:

• customer service: 1 year (Required)