Job Description
Full job description
Job Summary:
As the Operations Manager at Oz Cafe, you will oversee all aspects of café operations, ensuring efficiency, quality, and customer satisfaction. You will be responsible for managing staff, improving operational processes, monitoring inventory, and upholding the café’s high standards. Your leadership will be key to creating a positive and productive environment, driving sales, and maintaining exceptional guest experiences.
Key Responsibilities:
- Staff Management:
- Supervise and lead a team of café staff, including baristas, servers, kitchen staff.
- Hire, train, and onboard new staff, ensuring they meet Oz Cafe standards for service and quality.
- Conduct performance evaluations, provide feedback, and foster a positive work environment.
- Operational Oversight:
- Manage the day-to-day operations of the café, including opening and closing procedures, customer service, inventory management, and maintaining cleanliness and organization.
- Ensure all operational tasks are executed efficiently and to the highest standards.
- Inventory & Supply Management:
- Monitor inventory levels and ensure timely ordering of supplies to meet demand.
- Control waste, track product usage, and work with suppliers to ensure cost-effective purchasing.
- Financial Management:
- Assist with budgeting and managing the café’s expenses to achieve profitability targets.
- Track sales performance and implement strategies to increase revenue.
- Prepare reports on financial performance, operational issues, and customer feedback for senior management.
- Customer Experience:
- Maintain a strong focus on customer satisfaction, addressing any complaints or issues promptly and professionally.
- Implement systems to gather feedback and continuously improve the guest experience.
- Team Collaboration & Leadership:
- Foster a collaborative, supportive team culture.
- Lead by example, setting the tone for customer service and operational excellence.
- Address staff concerns and create solutions to improve team dynamics and productivity.
Qualifications:
- Minimum of 2 years of experience in operations management within the hospitality or foodservice industry.
- Proven leadership skills with the ability to motivate and manage a diverse team.
- Strong understanding of café operations, including inventory management, budgeting, and customer service.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize, and handle a fast-paced work environment.
- Knowledge of health and safety regulations in the foodservice industry.
- Proficient in using point-of-sale (POS) systems and other café management software.
Preferred:
- Bachelor’s degree in hospitality management, business administration, or a related field.
- Previous experience in a high-volume café or restaurant setting.
- Experience with marketing and promotional activities to drive customer engagement.
What We Offer:
- Competitive salary based on experience
- Opportunity to work in a dynamic, growing café with a great team culture
- Room for growth and professional development within the company
How to Apply:
Please submit your resume along with a cover letter detailing your experience and why you are the perfect fit for this role at Oz Cafe to look forward to hearing from you!
Job Type: Full-time
Pay: From AED4,500 per month
Cafe Manager: 2 years (Required) minimum
Job Type: Full-time
Pay: From AED4,500.00 per month
Education:
Experience:
- Cafe Manager: 2 years (Required)
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