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Job Details
Job Description
Community Service Executive
Job Description
Responsibilities
1. Able to efficiently respond to any telephone queries in a calm and friendly manner.
2. Liaise between other departments and the clients to provide the service most suitable to the client's needs, cost, and time restraints.
3. Respond to All Internal and External emails within 48 working Hours with feedbacks /closure/update status.
4. Maintains knowledge of all property's locations.
5. Responsible to up the escalation process for all urgent complaints.
6. Responsible to collect NOC charges/ Move-in and move out/ Fit Out request/ Management of access cards and providing gate passes to ensure revenue is booked on time.
7. Coordinating with facilities management team in case of receiving residents' complaints.
8. Preparing and circulating circulars for GC residence.
9. Perform any additional duties requested by HOA Manager.
10. Provide Customer Services and attend to all Owners/Residents'/Internal Staff requirement's related to HOAM department.
11. Monitor centralised emails for community management i.e., and monitoring Call centre tickets closures and any non-compliance from other departments to be escalated to senior management.
12. Perform any other duties as requested by the Direct Manager.
13. Attend, Prepare, and circulate meeting agendas/conduct Committee meetings and circulate minute of Meeting as Compliance Manager to close all Real Estate Violation System (RVS) complaints on time.
14. Ensure customer service calls/ Call Centre Tickets and ups are done by the customer service team based on the departmental standard operating process (S.O.P).
15. Ability to maintain a high level of confidentiality and perform any additional duties as instructed by HOA-Manager.
16. Draft and distribute monthly OA management reports to Committee and all Owners.
Qualifications
About Us
PID Owners Association Management is a full-fledged owners association management company. A wholly owned subsidiary of Dubai Investments PJSC, PID Owners Associations Management is focused on achieving proficient management standards and operational efficiency, representing excellent value for money on service charges, while creating a perfect ambience to live. Certified by the Dubai Real Estate Regulatory Authority (RERA) PID Owners Association Management delivers the entire spectrum of services.
- Act as the first point of contact between tenant/unit owners/community management and liaises their concerns and complaints to the PID HOAM.
Responsibilities
1. Able to efficiently respond to any telephone queries in a calm and friendly manner.
2. Liaise between other departments and the clients to provide the service most suitable to the client's needs, cost, and time restraints.
3. Respond to All Internal and External emails within 48 working Hours with feedbacks /closure/update status.
4. Maintains knowledge of all property's locations.
5. Responsible to up the escalation process for all urgent complaints.
6. Responsible to collect NOC charges/ Move-in and move out/ Fit Out request/ Management of access cards and providing gate passes to ensure revenue is booked on time.
7. Coordinating with facilities management team in case of receiving residents' complaints.
8. Preparing and circulating circulars for GC residence.
9. Perform any additional duties requested by HOA Manager.
10. Provide Customer Services and attend to all Owners/Residents'/Internal Staff requirement's related to HOAM department.
11. Monitor centralised emails for community management i.e., and monitoring Call centre tickets closures and any non-compliance from other departments to be escalated to senior management.
12. Perform any other duties as requested by the Direct Manager.
13. Attend, Prepare, and circulate meeting agendas/conduct Committee meetings and circulate minute of Meeting as Compliance Manager to close all Real Estate Violation System (RVS) complaints on time.
14. Ensure customer service calls/ Call Centre Tickets and ups are done by the customer service team based on the departmental standard operating process (S.O.P).
15. Ability to maintain a high level of confidentiality and perform any additional duties as instructed by HOA-Manager.
16. Draft and distribute monthly OA management reports to Committee and all Owners.
Qualifications
- Bachelors degree in any discipline.
- M-100 The Essentials of Community Association Management.
- Min.4 to 5 - years of experience in Customer Service.
- Min.2 to 3 - years of experience in Owners Association and Community Management.
- Proven track in customer service with direct face to face client handling skills.
- Intermediate understanding of financial accounting and budgeting for strata schemes.
- Business and administrative processes.
- Excellent command over written & spoken English & Arabic.
- Proficiency of Microsoft application i.e., Excel, Word, Outlook, PowerPoint Presentation.
About Us
PID Owners Association Management is a full-fledged owners association management company. A wholly owned subsidiary of Dubai Investments PJSC, PID Owners Associations Management is focused on achieving proficient management standards and operational efficiency, representing excellent value for money on service charges, while creating a perfect ambience to live. Certified by the Dubai Real Estate Regulatory Authority (RERA) PID Owners Association Management delivers the entire spectrum of services.
Job ID 300000022349034
Posted By Dubai Investments