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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Customer Outcomes (CO) team at ServiceNow works with customers to help them achieve their business outcomes by providing implementation and advisory services. As part of this diverse team, you will work with our customers and partners to drive consumption, adoption, and customer satisfaction by getting them to see the value of their ServiceNow investment.

Within the Customer Outcomes team, we have specific expert practices that form the Expert Services Group. One of these practices is the Customer Workflows (CWF) team who work with various teams and functions across a global clientele, helping them enable the front and middle office for an enhanced customer service. We are looking for motivators, problem solvers, original thinkers like you to join that team.

The Role

The Senior Technical Consultant within Customer Workflows is a trusted advisor to the customer on ServiceNow products and technologies, designs and configures the solution on the ServiceNow’s extended platform, ensures customer success, thereby adding value and increasing productivity for the customer.

What you get to do in this role:

• Collaborate with customers in their efforts to take advantage of the ServiceNow Customer Workflow solutions
• Lead customer workshops on architecture, design and integration
• Enable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilities
• Design creative implementation solutions using technical best practices for manageability, performance, upgradability, user experience and security
• Work on user stories in a low-code as well as pro-code approach, test cases, testing strategies, deployment, defects and knowledge transfer
• Be a key member of engagement team focused on delivering scalable customer outcomes
• Contribute towards continuous improvement of leading practices
• Grow and mentor other members of ServiceNow and the partner ecosystem
• Work and travel within EMEA, based on customer and project demands

Qualifications

In order to be successful in this role, we need someone who has:

• Consulting experience within enterprise organizations with the ability to influence and consult customers in a Service Delivery / Shared Services environment
• Experience in defining and deploying future-state service processes and in identifying solutions from a people, process and technology perspective
• Experience and/or willingness to grow technical depth on SaaS environment, Technologies like XML, HTML, Angular, CSS, JavaScript, relational database principles, LDAP, SAML/SSO, REST, SOAP, Web Services and others.
• Experience of Customer Service/CX and Field Service processes and systems
• Excellent communication and presentation skills
• Experience in advising and analysing Product strategies based on business priorities
• Excellent interpersonal skills, customer-centric attitude and experience working with diverse team

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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