Job Description
Job description
- Maintaining smooth and efficient operations of a center.
- Creating an environment that promotes team work and maintaining discipline · Ensure customer satisfaction by quick processing and addressing grievances.
- Gives assistance to staff to maximize productivity and reduction of non-productive time.
- Creation and maintenance of records.
- Creating maintaining and sharing the performance reports with Management/staffs. · Ensuring inventory and requirements for smooth operations.
- Roistering staff and proper manning of staffs for Cs.
- Updates on self and staff on the BLS/Consulate /Embassy updates.
- Day end cash closing and reports
- Training on CS, product and process.
- To be the first level escalation for the customer and employee grievances.
Other Requirements
- Excellent communication and interpersonal skills
- Should be a Graduate in any Discipline.
- Working experience in Team Management
- Working experience in business development/strategies for improving the business.
- Working experience in client relationship management.
Language Proficiency – English and Arabic.
Education: Bachelor's (Preferred)
Experience:
- BPO: 2 years (Preferred)
- Operations management: 5 years (Preferred)
- Team Management: 5 years (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
Interested candidates may send their CVs to Type: Full-time
