Manage relations with collection agencies.
Manage relations with credit reporting agencies.
Manage relations with credit insurance providers.
Manage relations with the sales department.
Manage all account queries and disputes.
Manage Accounts Receivable and ensure all debtors accounts are reconciled regularly.
Daily review of Accounts Receivable ledger and monitor incoming payment.
Responsible for Ageing of Debtors and maintaining the same under control.
Responsible for compiling all group billing.
Focus on minimizing the AR outstanding balance.
Responsible for maintaining the debtor’s ledger with regular review of the aged accounts.
Monitor the AR ledger on a daily basis, If any discrepancies found then corrective measures to be taken after coordinating with the PMS vendor.
Ensuring prompt, accurate and efficient system for billing of current and aged accounts.
Review the AR Aging report on a daily basis.
Review the guest ledger High Balance report daily and reporting discrepancies, ensuring check-in / check-out procedures are followed.
Administer credit processes and policies for other departments in the hotel.
Ensure the accuracy of all charges and credits to the various accounts and that they are properly posted on a timely basis.
Ensure the timely credit collections of all outstanding payments.
Follow up on all overdue accounts and send to debt collectors, as required.
Monitor any unallocated payments from customers and apply the same with future bills.
Monitor credit limits of all outstanding accounts.
Check and verify that all open Paymaster accounts were justified and should comply with company’s policy and procedure.
Ensure that all credit applications properly documented approved by the management and are based on hotel’s policy and procedure. {load position amp-mid}
Perform an audit trail for all debtors account to ensure that proper documentation is in place and charges are accurate.
Respond and resolve customer queries.
Reconcile all unpaid and short paid aged accounts.