Job Description
Job Summary:
The Call Center Reporting Coordinator is responsible for creating, analyzing, and distributing reports that track call center performance.
Key Responsibilities:
- Reporting and Analysis:
- Generate daily, weekly, and monthly performance reports.
- Identify trends and areas for improvement in call center operations.
Data Management: - Maintain accurate databases and ensure data integrity.
Collaboration: - Provide insights and recommendations based on data analysis.
Qualifications and Skills:
- Educational Background:
Bachelor’s degree in business administration, information systems, statistics, or a related field (preferred but not mandatory). - Technical Skills:
- Proficiency in Microsoft Office (especially Excel, including pivot tables and advanced formulas).
- Experience with reporting tools like Power BI, Tableau, or similar software.
- Soft Skills:
- Strong analytical and problem-solving abilities.
- Excellent attention to detail and organizational skills.
- Effective communication and interpersonal skills.
- Experience:
- 1-2 years of experience in data reporting, analytics, or a call center environment.
- Experience in call center operations is a plus.
- Language:
- Bilingual (Arabic – English)
