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Job Details
Job Description
Community Service Executive
Job Description
Responsibilities
Qualifications
About Us
PID Owners Association Management is a full-fledged owners association management company. A wholly owned subsidiary of Dubai Investments PJSC, PID Owners Associations Management is focused on achieving proficient management standards and operational efficiency, representing excellent value for money on service charges, while creating a perfect ambience to live. Certified by the Dubai Real Estate Regulatory Authority (RERA) PID Owners Association Management delivers the entire spectrum of services.
- Act as the first point of contact between tenant/unit owners/community management and liaises their concerns and complaints to the PID OAM.
Responsibilities
- Attend, Prepare, and circulate meeting agendas/conduct Owners Committee meetings and circulate minute of Meeting.
- Able to efficiently respond to any telephone queries in a calm and friendly manner.
- Liaise between other departments and the clients to provide the most suitable service to the clients needs, cost, and time restraints.
- Respond to all Internal/External emails related to feedbacks/closure/update status within the agreed-on time frame.
- Maintains knowledge of all property's locations.
- Responsible to collect NOC charges/ Move-in and move out/ Fit Out request/ Management of access cards and providing gate passes to ensure revenue is booked on time.
- Coordinating with facilities management team in case of receiving residents complaints.
- Preparing and circulating circulars for GC residence. Monitor centralised emails for community management i.e., call centre tickets closures,
- up urgent complaints and escalate any complaints or non-compliance from other departments to senior management.
Qualifications
- Bachelors degree in any discipline.
- M-100 The Essentials of Community Association Management.
- Min.4 to 5 - years of experience in Customer Service.
- Min.2 to 3 - years of experience in Owners Association and Community Management.
- Proven track in customer service with direct face to face client handling skills.
- Intermediate understanding of financial accounting and budgeting for strata schemes.
- Business and administrative processes.
- Excellent command over written & spoken English & Arabic.
- Proficiency of Microsoft application i.e., Excel, Word, Outlook, PowerPoint Presentation.
About Us
PID Owners Association Management is a full-fledged owners association management company. A wholly owned subsidiary of Dubai Investments PJSC, PID Owners Associations Management is focused on achieving proficient management standards and operational efficiency, representing excellent value for money on service charges, while creating a perfect ambience to live. Certified by the Dubai Real Estate Regulatory Authority (RERA) PID Owners Association Management delivers the entire spectrum of services.
Job ID 300000024601177
Posted By Dubai Investments