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Job Details
Job Description
- Conduct surveys during Home Orientation to gather owner’s feedback on the unit status and expectations before handover.
- Conduct surveys during unit handover to measure owner’s satisfaction about unit, services, and overall customer satisfaction.
- Conduct quality inspection prior Handover of the units.
- Coordinate with contractor to finalize the snag reports.
- Conduct weekly inspections for Unsold inventory condition.
- Review feedback from customer satisfaction survey upon closure of each recorded DLP Service Request
- Manage appointments with owners in regard to handover requirements, Home Orientation, owner’s inspections, and final handover
- Manage all QA service requests.
- Manage all snags reported by owners and any snag reported by stakeholders.
- Report daily on the received service requests from owners.
- Utilize necessary access to relevant systems required for operations and reporting functions.
- Arrange regular progress meetings with the main contractor to check progress of works.
- Develop and maintain a file of disputed snags.
- Escalate unattended or disputed snags.
- Develop scope of services to engage an external vendor to carry out the required out of scope/ disputed items & works.
- Support with evidence and information in case of a disputes.
- Provide recommendations to apply any necessary changes required to enhance operations or journey.
- Utilize portal and relevant systems for snagging and inspections.
- Manage list of owners of the units to be handed over.
- Coordinate with the Projects Team and contractors to ensure updated project information.
- Conduct pre-handover inspections and snagging.
- Provide continuous updates on handover, snagging and inspections.
- Follow up with the Contractor and the Projects Team to address snags reported.
- Schedule daily; weekly meetings and regular periodic meetings with the contractor and Projects team
- Verify completion and rectification of snags by the Contractor.
- Support in any additional correspondence required by the clients.
- Ability to analyze project performance, technical and commercial.
- Prepare presentations and reports.
- Successfully deliver contracts through meeting assigned KPIs and SLAs
- Development of job descriptions and conducting interviews for candidates within managed teams
- Manage complete end to end process of QA.
Posted By Confidential Company