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Client Services Executive - MENA

Reference number: JR245074

Location: New Cairo, Egypt

Working pattern: Full Time, 40 hours per week

Contract Type: Permanent

Number of roles: 9

Salary: Competitive

We are looking for Client Services Executives to join our team, based in our beautiful offices in South Teseen St. Building 67, Cairo Governorate, Egypt.

Your role will involve speaking to and supporting our sales agents across the Middle East and managing all related administrative tasks and business processes to complete the booking processes for students enrolling on our English , French and German course. In addition you will be involved in nurturing and growing the agent relationships in order to maximise the revenue generation and growth.

This is an excellent opportunity for someone who may be currently working as a Customer Service Assistant or Executive, who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/mpw42pwj.

What you’ll bring to the role

• Passionate about international education

• Fluency in English, French or German (written and spoken)

• Strong cultural understanding of Middle east regions

• Performance driven, with ability to thrive in a busy, international, multi-lingual and fast-paced office environment.

• Some experience providing administrative support in a corporate sales environment

• Able to work to tight deadlines and manage competing priorities

What we do

The Kaplan Languages Group is part of the Kaplan Inc, one of the world’s largest and most diverse education and assessment providers. Established in 1938 by Stanley Kaplan, we operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Kaplan Language Group (KLG) is a leader in the educational travel sector, helping thousands of customers to realise their dreams of travelling abroad to improve their language skills. For more information on the businesses in the Kaplan Languages Group, please visit Kaplan International Languages, ESL Education and Alpadia Language Schools.

What we offer

As well as a competitive salary and paths for career progression, we offer a comprehensive benefits package that includes:

• 21 days annual leave* per year rising to 30 days per year after 10 years of service.

• Big discounts on Kaplan courses for you and your family

• Medical Insurance after 2 years of service

• Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 21st March 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

As we establish our new office in the region, we are planning our hiring process to ensure a smooth onboarding experience for our new starters. The earliest possible start date for successful applicants will be in approximately two months, though this may be extended if necessary.

Application Support
If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team