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Job Title: Operations Coordinator & Guest Relations officer

Location: : Grande Signature, Downtown Dubai, UAE
Employment Type: Full-time – Holiday Homes Experience
Reports To: COO
Preferred: Candidate with own car preferably

About Signature Stay

Signature Stay is a boutique luxury holiday homes brand based in Dubai. We curate high-end short-term rental experiences with precision, passion, and a deep commitment to five-star service. As we continue growing, we are on the hunt for a detail-oriented, people-first team member who thrives in a fast-paced hospitality environment.

Role Overview

We’re hiring a dedicated Operations Coordinator who will also serve as the Guest Relationship as well. You’ll be the heartbeat of daily operations — ensuring each property is spotless, every guest is thrilled.

This role is perfect for someone who’s passionate about hospitality, thrives on creating elevated guest experiences, and knows how to juggle operations with grace and precision.

Key Responsibilities

Operations Management

• Oversee day-to-day operations of multiple short-term rental units
• Monitor and coordinate cleaning companies and maintenance service providers
• Perform quality control checks and ensure properties are guest-ready
• Maintain detailed inventory of each property
• Track maintenance issues, schedule repairs, and follow up on resolution

Guest Experience & Relations

• Greet and assist guests during check-ins and check-outs (in-person)
• Act as point of contact for guests throughout their stay in coordination with the guest relationship team
• Resolve guest maintenance issues and requests if and when needed in coordination with the guest relationship team
• Uphold a 4.8+ rating across platforms such as Airbnb and Booking.com

✅ Requirements

• 2+ years of experience in hospitality, holiday homes, or property operations
• Based in Dubai and familiar with key city areas and neighborhoods
• Strong interpersonal and guest-handling skills
• Exceptional organizational, multitasking, and problem-solving abilities
• Proficient with booking platforms (Airbnb, Booking.com, etc.) and PMS software
• Own vehicle is preferred (for flexible movement between properties)
• Willing to work weekends and holidays when required

What You’ll Gain

• Be part of a visionary hospitality brand redefining luxury short-term stays
• Join a purpose-driven team with growth opportunities and leadership potential
• Access to premium training, tech tools, and mentorship
• Contribute to a thriving and growing business making a real impact in the market

How to Apply

Send your CV to with the subject line:
“Operations Coordinator & Guest Relations officer – Signature Stay Dubai”
Include a short paragraph about why you’re excited to join the team!

Job Type: Full-time

Pay: AED2,500.00 - AED3,500.00 per month

Application Deadline: 05/04/2025