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Day in the Life of a Key Account Manager

As a Key Account Manager you are a self-starter; planning and conducting visits to promote Fluke solutions and services and develop Fluke business within key and focus accounts in KSA

To be successful in this role, you are expected to achieve business revenue objectives (quantitative and qualitative) through different activities (visits, roadshows, presentations, seminars, workshops, etc.)

You will be working both individually and jointly with distributor channels to generate and win opportunities. You will be a Fluke brand ambassador in front of all customers in the market, while liaising with different departments internally to reach objectives where appropriate.

Responsibilities:

Your Team:

You will be working with an international and diverse team located in different locations in the Middle East, Europe, and USA.

Experience:

• Bachelor degree in electrical / electronic engineering or equivalent.
• Minimum of 5 years successful relevant experience preferably with hands-on experience working in test & measurement or electrical market.
• Experience in building relationships with new customers and enhancing existing relationships.
• Ability to understand competitive analysis and value sell the product range.
• International experience and solid understanding of the Electrical Market and Test & Measurement Industry players/competitors.

Personal Skills:

• Fluent in Arabic and English, all verbally and written
• Strong team player
• Excellent communication, negotiation skills, proven presentation skills, with experience in large audiences.
• Adaptable and result oriented.
• Self-starter, proactive and problem-solver.

Why you should join Fluke:

• Start a great career journey with Fluke and Fortive.
• Work with an international brand; considered as a World’s leader in the test and measurement industry.
• Benefit from many learning opportunities available within Fluke and Fortive.
• Network with an international and diverse team around the World.

Location:

Riyadh, Saudi Arabia

With frequent travel in KSA

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.<

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

Job Description

Work Arrangement
This role is categorized as hybrid. This means the successful candidate is expected to report to the office at minimum three times per week or other frequency dictated by the business and two times per week remote.

The Role
The CRM Operations & Analytics Lead will support in the execution of CRM activities operating ambidextrously focusing on implementing effective strategies and initiatives including Lead management platform management, Marketing Communications, system integration management and analytics that enhance Vehicle Purchase Rates.

What You'll Do

Lead Management & Platform Management

• Monitor and optimize CRM lead management platforms to enhance Dealer Sales User interfaces, improving efficiency and lead conversion rates.
• Ensure accurate tracking and reporting for both digital and offline lead sources within CRM systems, collaborating with Dealer Partners and Partner Agencies. This includes managing lead source data, media channel tracking, attribution, data quality, and lead feedback from dealers.
• Identify and implement opportunities for data capture and enrichment through customer-facing touchpoints.
Explore and establish new lead generation sources.

• 
  

CRM Marketing

• Assist in developing and executing CRM communication strategies aimed at improving customer conversion, retention, and loyalty, with a focus on hyper-personalization.
• Oversee CRM communication deployment across various channels including Email, SMS, Push Notifications, and WhatsApp, coordinating with CRM agencies to ensure campaigns are delivered on time with minimal defects & continuously limiting Customer Unsubscribes/Customer Exit.
• Support the implementation of A/B testing and multivariate testing frameworks to continually enhance CRM communication engagement and boost conversion rates.
Assist in the ideation of new Customer Lifecycle or Leads-to-Sales Opportunities for CRM Communications that improve Conversion Rates, Customer Lifetime Value & Vehicle Repurchase Rates.

• 
  

Analytics, Insights, and Reporting

• Prepare accurate and timely periodic business reports for internal stakeholders and dealer partners.
• Monitor database health and campaign metrics, making necessary adjustments and process improvements.
• Transition manual reports into automated, user-friendly dashboards that reflect key performance indicators (KPIs) for MEO Business, Marketing, and Dealer-specific metrics.
Contribute to evolving the quality and insights of campaigns and regular reporting and laying the groundwork for future predictive analytics and AI/ML initiatives.

• 
  

CRM Operations

• Assist in the providing of requirements for the integration of CRM platform and Marketing Communication Tools with various systems to streamline workflows and enhance data accuracy.
• Maintain effective communication channels with dealers and key business partners, managing requirements, initiatives, and project milestones with agility.
• Support the management of CRM and data partner agencies for day-to-day operations, ad-hoc projects, and administrative tasks, ensuring smooth coordination and execution.

Additional Job Description

Your Skills & Abilities

Knowledge and Experience:

• 1-2 years of experience as a CRM Specialist with a strong grasp of lead management processes, CRM best practices, and omni-channel strategies
• Basic familiarity with marketing automation platforms, automated reporting tools, and CRM systems, including lead management and customer data platforms
• Foundational understanding of CRM reporting frameworks with some experience in automation and near real-time reporting
• Exposure to Salesforce tools (SalesCloud/Marketing Cloud) or Adobe tools (Adobe Experience Platform/Adobe Campaign) is advantageous.
• Experience with WhatsApp outbound marketing is a plus.
• Proven ability to collaborate and negotiate effectively across diverse teams.
• Proficiency in English; Arabic language skills are an asset.
• Previous experience in the automotive OEM sector or related fields is a bonus.

Education:

• Bachelor's degree in marketing or business.

Skills:

• Very strong multi-tasker with negotiating, facilitation and influencing skills.
• Polished presentation, communication, and strong interpersonal skills.
• Critical thinker, with excellent organizational and time management skills.
• Creative problem-solver with a high degree of business acumen.
• Ability to embrace and respect the team culture approach and contribute to an inclusive environment.
• Ability to explain difficult and complex problems and solutions in simple terms to drive decisions.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statement

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities (in GM facilities that provide disability access). If you need a reasonable accommodation to assist with your job search or application for employment, email us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role summary:

Position includes, but not limited to:

• To be able to generate, find, develop and materialize new AM business opportunities for Flow Pump Division, spare parts and technical service sales
• To be able to understand the market condition and FLS positioning leveraging between assigned account to maximize the annual target.
• Coordinate with ComOps in short, medium and long strategy to secure YOY business for the assigned account.
• To be able to arrange good communication with Clients from the very beginning points.
• To have strong self discipline, self motivation and high responsible character, challenging the customer always driven in respect of the communication and assign role.
• Provide immediate technical support to our customers to insure proper pumps selection or improvement for a successful operation of our products.
• Apply sales strategies, tools and processes to drive opportunity with success.
• Be able to prepare correct technical presentations and proposals for engineered and standard products to customers
• Work daily on FlowForce and AMP to generate lean and clear internal process.
• Monitor personal target, eventual gap to secure annual goals.
• Interact with other departments as needed to support the order process and assure on-time delivery of the orders
• Able to work in multicultural environment.
• Metrics (volume-responsiveness-effectiveness) driven.
• Perform additional duties as required and/or assigned.

Requirements:

Qualifications:

• University Degree, or equivalent relevant industry experience

• General Marketing experience.

• Excellent interpersonal and communication skills, both written and verbal

• English proficiency; Arabic language is required.

• Ability to create detailed Presentation and Excel database and reports: Pivot and Access are a plus

• Good organization skills and attention to details, time management, and deadlines

• Strong problem solving skills, able to work independently and be a Team Player with an international mindset and approach

• Ability to multi task efficiently and set priorities in a fast paced environment

• Attention to detail and process oriented mindset with mechanical aptitude .

• Proficiency in Microsoft package

Req ID : R-11774

Job Family Group : Sales

Job Family : SA Sales

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.