Admissions Officer

Reference number: JR244882

Location: Riyadh, Saudi Arabia

Working pattern: Full Time, 40 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: Competitive

We are looking for an Admissions Officer to join our team.

Admissions serves as the frontline of our business, playing a crucial role in recruiting high-quality students worldwide for our esteemed university partners in the US. The Application Management Team is tasked with the initial assessment of student suitability, guiding them and their agents through the admission process. With an unwavering commitment to our university partners, the team possesses an extensive understanding of program offerings, pays meticulous attention to application details, and exercises critical judgment to identify applications that align with our partners' standards. Operating with speed, the team ensures that students, agents, and parents receive unparalleled care and stay informed throughout the process.

Your responsibilities as Admission Officer, US, in the Application Management Team:

• Accurately assess student applications to determine program suitability.

• Collect missing documents systematically and promptly to complete application packages.

• Ensure high-quality data entry in our student information systems for effective analytics and communication strategies.

• Provide personalized application support through frequent communication via email, phone, WhatsApp, other channels and needed.

• Process applications within the agreed timeframe.

• Build and maintain strong relationships with agent partners to support their application pipeline. Conduct Admission trainings with the objective of improving application quality from agent partners. This may involve frequent visits to agent offices and fairs.

• Address challenges and resolve complaints throughout the application process, escalating issues when necessary.

• Foster effective, collaborative relationships with cross-functional internal teams.

• Support offer holders on next steps towards confirming enrolment, as needed.

• Complete time-sensitive admission, conversion or other student support tasks as assigned, including supporting other Kaplan teams.

This is an excellent opportunity for someone who may be currently working as an Admissions Officer, who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/5fve7d9r.

What you’ll bring to the role

• 
  Bachelor’s degree in a relevant field.

• Excellent knowledge of our US portfolio and US as a study destination. Strong knowledge of the US education system.

• In-depth understanding of US university admission processes in general.

• Experience with IT systems and processes.

• Outstanding attention to detail, target-driven with a stakeholder-focused approach.

• Strong communication and interpersonal skills.

• Demonstrated ability to collaborate effectively across diverse teams and stakeholders, along with ability to work independently.

• Multicultural outlook with a passion for helping international students achieve their study goals. Adaptability to change.

• Willingness to work flexible/staggered hours when required (including some weekends during critical periods).

• Fluency in Arabic and English.

What we do

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 
  28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

• 
  Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 23rd February 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.

Application Support

If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team Disability Confident Scheme and Reasonable Adjustments

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.

Our Employee Resource Groups

We proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, Kaplan Ability, Kaplan Women and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.