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• Posted by Jobtrack
• Posted on 19-01-2025

Project Engineer Construction
Sharjah / competitive package + Benefits
Mechanical or Civil Engineering diploma holders with minimum 5-7 years of experience in handling site and project related to Aluminum Fabrication of Doors, window, Curtain Wall etc.
Candidate will be responsible for ensuring timely and cost-effective execution in line with the project specifications and company objectives.
Excellent communication and interpersonal skills are prerequisites.
Candidates with driving license will be preferred.

• Posted by Teletech
• Posted on 19-01-2025

Director, Accounting

Attract, develop & engage a world-class workforce

TeleTech is an organization that spans more than 25 countries, 6 continents and transacts business in over 50 languages. At TeleTech our opportunities in Accounting provide for a successful career for bright and energetic professionals. A publically held organization, TeleTech Holdings, Inc. (NASDAQ: TTEC) allows you to put your financial and accounting expertise to work for a leading global provider of analytic-driven, technology-enabled customer engagement solutions.

From accounting professionals and financial reporting specialists to internal auditors and tax professionals, TeleTech offers a wide range of exciting positions that will allow you to realize the rewards of a fast-paced career in accounting and finance while enjoying the benefits of our collaborative team environment.

Position Summary:

TeleTech is currently searching for a licensed CPA to join our team as a Director of Segment Accounting CMS/CGS. The CMS/CGS segments are responsible for our Customer Care Services and Customer Growth Services services across all the industry verticals.

Our Director of Segment Accounting CMS/CGS is a key member within the Global Accounting team in supporting both domestic and international locations. The team is looking for a dynamic individual who can lead the month end close for the segment and partner closely with the business to assist in driving team success.

The primary purpose of this position is to be the trusted accounting advisor to the CMS/CGS segment. In addition to maintaining general accounting functions and accounting transactional activity the Director of Segment Accounting CMS/CGSwill partner with the FP&A CMS/SGS teams having primary focus on accounting for the segment, assist in providing business insight and analysis of actuals for both P&L management and revenue analysis.

Our Director of Segment Accounting CMS/CGS Duties & Responsibilities will include:

Reporting to the VP, Segment Controller, the Director of Segment Accounting CMS/CGS will establish and maintain all general accounting functions effectively, including all transactions related to costs and accruals, and will partner with our Philippines Accounting Center of Excellence with respect to the accounting shared services for the segment (e.g. Accounts Payable, Travel & Expense, Cash Management, Fixed Assets, etc.). Additionally, the Director of Segment Accounting CMS/CGS will ensure adequate Sarbanes Oxley Compliance, internal controls, financial reporting, and accounting processes and systems, as well as support the segment business and operations leaders in understanding/analyzing financial results and assist, as needed, in the budgeting and forecasting process.

Provide all segment accounting support, close and application of TTEC accounting policies.
Support segment business and operations leaders in regards to understanding the financial results.
Ensure adequate financial controls and reviews.
Ensure segment SOX compliance.
Coordinate year-end financial audit with the Executive Director of Financial Reporting to ensure timetables are met, and follow up on any potential issues related to the segment.
Support business development and M&A activities with the SVP, Global Controller, Principal of Financial Reporting, and Director of Financial Integration which includes, but is not limited to, integration of operations, systems, policies and procedures, and internal reporting with the TeleTech Global Accounting model.
Support Executive Director of Financial Reporting and SVP, Global Controller for investor relations activities as it relates to the segment.
With segment business analysts, review monthly financial performance and forecasts to ensure understanding of variances.
Follow up effectively on all internal audit reports related to the segment including attendance at the planning and closing meeting, developing responses to audit comments, and assuring that management action plans are implemented.
Support business and operations leaders and corporate management, as needed, in understanding / adherence to annual budgets or forecast.
Fully supports Company goals of continuous improvement and operational excellence at strategic and tactical levels including reviewing areas of responsibility for improvement opportunities to initiate projects or communicate ideas to management as well as active participation on project teams.
Develop and monitor productivity metrics as an important element of KPIs to track and analyze.
Any additional responsibilities or tasks as assigned.

• Posted by Teletech
• Posted on 19-01-2025

Vice President, Global Talent Acquisition - Professional & Enterprise Services

TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer experience business solutions. TeleTech offers an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions that build deep engagement between people and brands. This holistic, multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth.

Our capabilities include:

Consulting: Using proprietary methodologies, we help you understand the economic value of an exceptional customer experience and build the roadmap to deliver it.
Technology: Technology has the power to give your customers what they want: A seamless experience. We provide the tools and best practices to deliver it anytime, anywhere and on any device.
Care Services: Every time a customer interacts with your company it is an opportunity to build long-term value and enhance your brand. We bring the people, processes and technology together to make sure you do.
Growth Services: Engagement is the path to revenue growth. We guide the way with analytics, technology and sales acumen.

Position Summary:

The Vice President, Global Talent Acquisition is responsible for designing and executing the recruitment strategy for TeleTechs Professional & Enterprise Services functions.

Reporting to the SVP & Chief Talent Officer, this is a player/coach role that requires a responsive, strategic and client-facing individual who will be viewed by their clients as a trusted advisor to facilitate the attraction, selection and retention of top talent for their organizations.

The VP, Global Talent Acquisition will have responsibility for the global sourcing, assessment and selection strategies and implementation for all professional positions across the organization. This person will serve as the primary advisor to company leadership on talent acquisition initiatives and will be central in promoting TeleTechs ability to identify, attract diverse talent at all levels of the organization.

This role is responsible for delivering an extraordinary candidate and hiring manager experience and will participate in the development of recruitment strategies at all levels and programs to support business operations throughout TeleTechs business divisions and corporate headquarters.

Direct reports to the VP Global TA include Practice Leaders responsible for leading TA for each of the key functions/business segments (e.g., Global Markets & Industries, Finance/Admin/Human/Capital, Technology/Consulting, etc), as well as teams responsible for TA reporting/process analytics/candidate experience).

The chosen candidate will demonstrate skills of a person who welcomes challenges, while delighting in developing solutions to those challenges. This person must possess strong organizational skills, as well as a commitment to quality, accuracy, timeliness and results. The person stepping into this role will incorporate measurement mechanisms to gauge the effectiveness of their strategies, using such metrics to guide follow-up actions that ensure the delivery of sustainable and measurable business outcomes.

A successful candidate will have 10+ years of progressive talent acquisition experience, with a minimum of 5 years in a senior leadership (#1 or #2 TA Executive for a global company) role. This person must have broad recruiting, assessment and talent acquisition experience with progressively more responsibility in leadership roles. Progressive experience in HR Business Partner roles in addition to Talent Acquisition is even more desirable. In addition to the requisite experience in talent acquisition, the incumbent must demonstrate strong business savvy and financial acumen.

• Posted by Teletech
• Posted on 19-01-2025

Supervisor of Benefits, Health & Wellness

Position Summary:
TeleTech is searching for a dynamic individual to fill a Human Capital U.S. Benefits & Health and Wellness Supervisor position. Candidate must have experience with:

Our Human Capital Benefits & Health and Wellness Supervisor Duties & Responsibilities will include:

Management of up to 6 Health and Wellness Navigators
Coordination of national Health and Wellness program among the 20+ Health and Wellness Navigators across the U.S.
Day to day contact for Corporate and remote Benefits and Health and Wellness program
Management of day to day Ask HC knowledge base and ticketing system for Benefit questions
Vendor Management for Health and Wellness benefits
Management of internal Wellness Incentive and Raffle processing for employees
Reporting for daily, monthly and quarterly Benefit and Health and Wellness program
Creation and tracking of KPI and ROI analysis to justify ongoing investment in Health and Wellness program
Coordinating one on one executive new hire benefit meetings
Contact for all purchase request and purchase orders for the Global Benefits team
Meet with employees going on short term disability to discuss options and benefit coverage during leaves
Contact for Corporate and acquired groups for company dependent audit
Weekly new hire benefit orientation contact
Coordinate Benefit Appeal process with Benefit Appeal Committee
Assist with HRMS Oracle and R12 upgrades and testing
Assist with ongoing processing of error reports and general data clean up in Oracle
Create custom reports in Oracle Discoverer and manipulate data in Excel using complex formulas if needed. Ability to load, manipulate, audit, and report on data in Oracle Discoverer or other applicable systems.
Act as an escalation point for end-users who are experiencing difficulties in using HRIS. Highlighting general system issues, up to troubleshooting including the research and identification of root causes and their resolution

• Posted by tandem consultancy
• Posted on 19-01-2025

1. Urgently looking for a multi-talented designer looking for an internship in an Ad agency based in TECOM.
2. We are also looking for a hungry New Business Development Executive with prior experience in marketing or communication.

Possible full time hire after the internship period.

• Posted by Jobtrack
• Posted on 19-01-2025

LEGAL EXECUTIVE - COMMERCIAL / RESIDENTIAL PROPERTY
DUBAI / AED 12,000 + ANNUAL BENEFITS
A Big firm is looking for Legal (Executive) for their property industry.
Graduate, Male, minimum 3 years of relevant UAE experience in real estate, leasing with commercial and residential properties.
UAE Driving License is must.
Arabic speaking candidates preferred.

• Posted by Jobtrack
• Posted on 19-01-2025

ASSISTANT MANAGER LEGAL - COMMERCIAL / RESIDENTIAL PROPERTY
DUBAI / AED 12,000 + ANNUAL BENEFITS
A Big firm is looking for Legal (Assistant Manager) for their property industry.
Graduate, Male, minimum 3 years of relevant UAE experience in real estate, leasing with commercial and residential properties.
UAE Driving License is must.
Arabic speaking candidates preferred.

• Posted by Jobtrack
• Posted on 19-01-2025

Senior Legal Manager - Property Development
Dubai/ AED 40,000-50,000 + Benefits
For a large Property Development company, a sound Legal professional well conversant with property laws, including drafting of contracts.
Graduate in Law, with exposure to Construction/Projects & around ten years of post qualifications experience in Contract and Commercial Law.
Experience in the UAE with excellent communication skills in Arabic & English.

• Posted by Jobtrack
• Posted on 19-01-2025

Debt Collector Accounts Division
Abu Dhabi / AED 6000 + Annual Benefits
Well established Steel Trading Company is looking for a Debt Collector, who has min 3 years experience in collections.
Candidate should have basically involved in sending out notices to overdue accounts, collect payments and post to accounts, make personal visit to collect debts etc.
Also with impressive capacity to interact with clients problem solving and negotiation skills.

• Posted by Teletech
• Posted on 19-01-2025

Vice President, Digital Marketing & Sales Delivery

Location: Englewood, CO or Tempe, AZ or Los Angeles, CA


Position Summary:

This Vice President will be responsible for the leading the overall operation, P&L and client relationships for integrated digital marketing and sales programs, internally known as Acquisition 360 (AQ360).

The leader will direct the digital marketing budget, P&L, campaigns and operations for paid search, display, mobile, and social online advertising. They will be responsible for partnering with the digital marketing agency personnel responsible for account management, creative content development, landing page development, conversion rate optimization, research, analytics, campaign design and placement.

Additionally, the leader will also be responsible for integrating the digital marketing offerings with the sales operation along with the analytics and decision-making related to optimizing digital marketing and sales.

The leader will be responsible for directing the hiring and management of the sales leadership team in partnership with sales operations that oversees the contact center associates delivering outsourced voice, chat, social, SMS and email contact center programs for clients when integrated with digital marketing agency strategies and tactics.

The executive will be the primary senior leader engaged with the clients on digital marketing budget, strategy, performance, business reviews and business development. The executive will be measured on P&L, performance results, client engagement and program growth.

The ideal candidate will have:

5-10 years digital marketing agency leadership experience
Extensive background in driving marketing ROI from paid and non-paid online advertising
Expert level understanding of digital marketing strategies, operations, P&L and online advertising
5-10 years sales center management experience, including hiring and managing contact center sales teams for inbound voice, outbound voice, chat, social, mobile, SMS
Demonstrated organizational leadership, ability to successfully develop and coach both sales team leaders and digital marketing account management
Demonstrated ability to successfully partner with other organizations in a collaborative manner
Strong cultural fit with TeleTech & Revana core values

• Posted by Teletech
• Posted on 19-01-2025

Compliance and Fraud Management

Manager, Compliance and Fraud Prevention

TeleTech is an organization that spans more than 20 countries, 6 continents and nearly 50 languages. At TeleTech our opportunities in Risk Management, Finance and Accounting lead to a successful career for bright, results oriented and energetic professionals. A publically-traded company, TeleTech Holdings, Inc. (NASDAQ: TTEC) allows you to put your financial expertise to work for a leading provider of technology enabled business process outsourcing and strategic consulting solutionsand one of the most geographically diverse companies in the world. All that while living and working in one of the most beautiful places in the world Colorado.



From financial analysts and reporting specialists to internal auditors and tax managers, TeleTech offers a wide range of exciting positions that will allow you to realize the rewards of a fast-paced career in accounting and finance while enjoying the benefits of our collaborative team environment.



Position Summary:



This position will lead the enterprise-wide Fraud Investigation and Training function. The position reports to the Director of Compliance and Fraud Prevention, and is a direct liaison with the Human Capital and Operations teams. The Senior Manager of Compliance and Fraud Prevention is charged with 1) resolving potential fraud matters, 2) developing continuous improvement programs for Operations that minimize fraud activity and maximize revenue recovery for the client, 3) leading operations reviews to ensure implementation of operational improvements, 4) working closely with the Information Security department and investigating any issues brought forth from the information security tools as needed 5)influencing clients to improve systems and processes and 6) interfacing with law enforcement for the purpose of prosecution as necessary. The incumbent will be responsible for the planning, coordination and training of human capital investigators, staffed according to client demand.




Manage, Compliance and Fraud Prevention: Duties & Responsibilities

Leads and manages all fraud investigations. Conducts independent investigations based upon the discovery of situations that potentially involve fraud or abuse of systems, and violations of the Code of Conduct. Establish plans and processes to carry out Investigations related to fraudulent operating activities including goal setting, audit/investigation plans and performance results. Be the subject matter expert and lead of fraud investigations.
Oversee the conduct of site reviews to determine and detect vulnerabilities in systems and/or policies/procedures that may potentially lead to fraudulent activity and/or abuse.
Develop and prepare Fraud Alerts suitable for review by site management and employees. Direct the preparation of detailed reports and analysis of fraud investigations. Provide management with recommendations to improve fraud prevention awareness.
Oversee the development of written policies and procedures to guide the Fraud Prevention and Investigation process to ensure consistent compliance and standards of performance. Develop Best Practice solutions to fraud prevention.
Develop relationships and associated processes with SDDs and operations teams, the clients key security experts, and local and federal law enforcement officials to identify and bring resolution to long-term issues.
Oversee the evidence protection processes to support prosecution of fraudulent perpetrators.
Provide detailed and top level reporting on current fraud investigations to Operations and Risk Management and the client as needed.
Conduct Case Management System and investigation training/consultation to HC Delivery and functional departments. Conduct investigation training/consultation to functional departments.

• Posted by Teletech
• Posted on 19-01-2025

Marketing Project Management Specialist

Job Description:

Media division of global consulting and customer experience delivery firm is looking for an ambitious and hard working marketing and project management specialist.

Help manage demand generation activities directly tied to revenue goals
Manage the details and processes of two annual global awards programs
Develop engaging copy and coordinate the production of press releases, email campaigns, landing pages, and other marketing collateral upon request
Help develop engagement strategies for current subscribers
Update and maintain content on company websites
Manage ongoing social media strategies for audience development and branding

• Posted by Teletech
• Posted on 19-01-2025

Tax Manager


Attract, develop & engage a world-class workforce

Position Summary:

TeleTech is currently searching for a Tax Manager to assist the Director of Tax on several key areas for our company. This professional will be responsible for: ASC 740, SEC and Foreign, Federal and State Income Tax reporting. In addition, this personal shall research and report on new tax laws, rules and regulations that may affect TeleTech. The candidate must live TeleTech values, maintain a positive collaborative demeanor and provide world class service in a fast paced growth focused global company.

You will play a key role in a highly seasoned, well established team at TeleTech. In addition, you will have the chance to be exposed to a broad range of experiences with our tax team.

In addition, this is a unique chance prove yourself with the senior tax leadership team and have the ability to move up in an organization that values consistent work product and strong knowledge of tax and of TeleTech.

TeleTech is one of the few publically traded companies headquartered in Denver with a strong international footprint. We offer a fast paced, customer service focused culture that has a strong emphasis on executing a growth strategy for the business.

Duties & Responsibilities will include:

Assist Director of Tax with completion and review of all aspects of ASC 740 tax accounting and external financial reporting.
Assist Director of Tax with the preparation and filing of federal consolidated return, separate and combined state income tax returns, partnership return and filings for foreign entities such as 5471 / 8858 and local country returns.
Proactively manage tax audits as required.
Stay current and provide tax laws, rules and regulations that would affect TeleTech
Special projects, research, document and satisfactorily resolve technical tax issues.
This is a Nuts and Bolts opportunity that requires a strong roll up the sleeves attitude but also brings a strategic approach to the business.
Lead a team of 2 to 3 tax professionals to ensure deliverables that meet TeleTechs standards and best practices.
Be a strategic sounding board the Tax Team and the business for process improvement, risk assessment and other strategies.
Hire, train, and retain top talent. Set team goals, empowers direct reports to make decision and take proactive action; manage succession.

• Posted by 3DVinci Creations
• Posted on 19-01-2025

BASIC FUNCTION:
---------------
Meet or exceed sales objectives for assigned accounts by promoting and selling 3D Printing services through professional, consultative sales techniques and long-term customer relationships.

REPORTING RELATIONSHIPS:
------------------------
1.DIRECT SUPERVISORY RELATIONSHIP
•Assigned Sales Assistants (if any)
2.INDIRECT SUPERVISORY RELATIONSHIP
•None
3.COORDINATING RELATIONSHIP
•Office Administration Staff
4.SUBORDINATE RELATIONSHIP
•Sales Manager

POSITION QUALIFICATIONS:
------------------------
Minimum 3 years successful direct sales experience in technology, training, or adjacent industries.
•Demonstrated ability to build and maintain a strong sales pipeline.
•Bachelor’s degree or equivalent combination of education and experience
•Outstanding analytical problem-solving skills, interpersonal and communication skills.
•Ability to sell in a team environment.
•Must be able to learn computer software necessary to accomplish the administrative tasks required in position; word processor, contact manager, electronic mail package, and registration package.

• Posted by Crystal Solutions FZ LLC
• Posted on 19-01-2025

This is an excellent opportunity for a Diligent and experienced Sales Professional who thrives on challenges, strives to inspire and delivers success.

Crystal Solutions is a leading staffing and services company providing permanent and temporary Retail Recruitment.

With our years of experience dealing with Retail professionals like yourself, we have the knowledge and resource to help you find the ideal role working in Retail Sector.

You will be working for a well established High end Luxury Colour Stones & Diamond Jewellery Manufacturer and Dealer , which has 16 retail stores in UAE region in addition to 3 wholesale offices with branches located in Europe, Thailand, GCC- Gulf and India.

Sales Professionals required for permanent position, Having 2+ years experience in Luxury Jewelry and Excellent Product knowledge in Diamond and Color Stone.

• Posted by Sorp Management Consulting LLC
• Posted on 19-01-2025

We are currently seeking for an experienced Financial Specialist.

• Posted by Sorp Management Consulting LLC
• Posted on 19-01-2025

We are currently seeking for an experienced project managers.

• Posted by Teletech
• Posted on 19-01-2025

American Red Cross Sales Agent

The Registration Support Group at TeleTech supports American Red Cross who is well known and trusted throughout the nation as a humanitarian organization that provides emergency assistance, disaster relief and education inside the United States. The Sales Agent serves customers by selling courses, meeting customer needs, and overcoming objections in order to meet sales quotas.

Responsibilities:
We are looking for sales savvy candidates who are interested in a career with outstanding growth and earnings potential.
Understand customer needs and requirements with the ability to build strong rapport with the customers.
Ability to overcome objections.
Ability to close sales and achieve daily, weekly, monthly quotas.
Ability to work a flexible schedule to meet the needs of the business and performance requirements.
Minimum 1 year sales experience with proven results; call center experience is preferred.

• Posted by Teletech
• Posted on 19-01-2025

Manager, Quality Assurance

Quality Assurance Manager
Quality Assurance Managers (QAM) supervise the operational and fiscal activities of the Quality Assurance department. QAMs ensure direct reports meet targets, goals, and deliverables supporting operations and account-wide call quality metrics for each line of business. Utilize systems and procedures to improve the operating quality and efficiency of the quality department. Oversee all aspects of the delivery of quality related services keeping operations informed and engaged regarding training gaps and sharing best practices. Manage the staff in accordance with company policies, procedures, and client quality metrics ensuring all direct reports are meeting contractual monitors and audits. Regularly meet with operations partners to ensure coaching action plans are being completed. Work daily to improve processes and performance that enhance bottom line results through meetings and calibration calls with client and business partners. Quality Assurance Managers are responsible for team engagement, leadership, performance management, coaching, talent development, and auditing specialists and Team leads. They adhere to TeleTech key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. QAMs create and maintain a positive work environment and ensure shifts appropriately cover operations schedules.

Key Performance Objectives
1. Achieve 100% of quality goals per client contract.
2. Manage day-to-day quality operations and deliverables.
3. Improve the key success metrics associated with quality assurance department.
4. Actively manage the staff, support, motivate and retain an outstanding team.
5. Manage the communication.
6. Escalate system level issues to the appropriate systems/IT support/vendor team/client.
7. Ensure compliance with TeleTechs processes, tools, and system changes.

• Posted by Teletech
• Posted on 19-01-2025

Human Capital Services Coordinator - Admin and Back Office

Human Capital Services Coordinators provide human capital administrative support for all assigned business units/geographies. This includes data entry into the Oracle system, benefits administration support, processing employee re-imbursement claims, employee on-boarding and termination administration requirements. Responsibilities also incorporate administrative management of leave/time off requests, return to work orders, vendor PO/PR and invoicing, as well as various reporting and distribution maintenance. Human Capital Services Coordinators ensure the accuracy of all data entries and employee records at all times through attention to detail and timeliness of system changes. Human Capital Services Coordinators adhere to all human capital service center performance objectives, metrics and standard operating procedures.

• Posted by Jobtrack
• Posted on 19-01-2025

Land Survey Supervisor Construction
Egypt/ competitive package + Benefits
Geodetic Engineering graduates with minimum 5 years of experience in preparation, supervision and maintenance of sketches, maps, charts, plots and reports related to surveys, verifying accuracy of survey data, including measurements and calculations conducted. You should have excellent knowledge of Survey Objectives Analysis, Survey proposal preparation, Training of assistants.

• Posted by Jobtrack
• Posted on 19-01-2025

Customer Services.
UAE National.
Dubai / Excellent Package + Annual Benefits.
Leading Real Estate Company is recruiting Receptionist or Customer services.
As a Receptionist manning the front desk you will be the face and voice of the company.
UAE National with minimum one year experience in Real estate or property Management industry and excellent communication skills in English are prerequisites.

• Posted by Jobtrack
• Posted on 19-01-2025

Sr. Quantity Surveyor RICS Membership
Dubai / Attractive Package
A reputed Construction Contracting Company in Dubai seeks Senior Quantity Surveyor / Contracts Engineer RICS QUALIFIED / HOLDING RICS MEMBERSHIP.
10- 12 years of experience with exposure in handling Contracts, Claims & Arbitration for High rise Building Projects & Contracting Company experience need only apply!

• Posted by Jobtrack
• Posted on 19-01-2025

Project Engineer - Piling, Shoring for Building projects
Abu Dhabi /AED 12000 20000 Gross + Annual Benefits
A leading Multinational Piling contracting company in Abu Dhabi is looking for the above positions.
Civil Engineering with 5-8 years experience in Piling, Shoring, piling and diaphragm wall experience are mandatory.
Candidates currently based in UAE need apply!

• Posted by Jobtrack
• Posted on 19-01-2025

UAE National Receptionist/Customer Services.
Dubai / Excellent Package + Annual Benefits.
Leading Real Estate Company is recruiting Receptionist or Customer services.
As a Receptionist manning the front desk you will be the face and voice of the company.
UAE National with minimum one year experience in Real estate or property Management industry and excellent communication skills in English are prerequisites.

• Posted by Teletech
• Posted on 19-01-2025

Director, Compliance & Fraud
Englewood, Colorado, United States US


Director, Compliance & Fraud


Attract, develop & engage a world-class workforce


TeleTech is an organization that spans more than 20 countries, 6 continents and nearly 50 languages. At TeleTech our opportunities in Risk Management, Finance and Accounting lead to a successful career for bright, results oriented and energetic professionals. A publically-traded company, TeleTech Holdings, Inc. (NASDAQ: TTEC) allows you to put your financial expertise to work for a leading provider of technology enabled business process outsourcing and strategic consulting solutionsand one of the most geographically diverse companies in the world. All that while living and working in one of the most beautiful places in the world Colorado.


From financial analysts and reporting specialists to internal auditors and tax managers, TeleTech offers a wide range of exciting positions that will allow you to realize the rewards of a fast-paced career in accounting and finance while enjoying the benefits of our collaborative team environment.



Position Summary:

TeleTech is currently searching for a new Director of Compliance & Fraud to be responsible for the overall strategic direction, development and delivery of the compliance and integrity management programs for a global business, including the employee concerns hotline management, training and awareness programs, risk assessment, preventive and enforcement initiatives. This position will report to the VP of Risk Assurance and must live TeleTech values, maintain a positive collaborative outlook, implement engaged team leadership style, and provide world class service in a fast-paced, growth-focused global company. The Compliance and Integrity Management department works side by side with the Risk Management, Internal Audit and Legal teams, as part of the overall enterprise risk management function.


Director- Compliance & Fraud: Duties & Responsibilities will :

Oversee the employee concerns hotline (We Hear You), including administration of the helpline and case management tool, triaging of incoming cases, developing and delivering (in partnership with enterprise learning and development organization) training and awareness campaigns, and reporting to management and the Audit Committee of the Board.
Lead a team of experienced compliance professionals and fraud examiners to ensure investigations are performed timely and in accordance with policy and best practices.
Develop and continuously upgrade TeleTechs regulatory compliance and fraud prevention and detection policies, practices, and procedures.
Provide management with recommendations to improve security, fraud awareness, and ethical conduct. Provide documentation to Legal for the prosecution of cases as needed. Prepare detailed reports and analysis utilizing statistical data. Responsible for maintaining confidentiality of all sensitive information
Partner with Human Capital organization on analyzing trends in helpline activity and delivering proactive corrective actions and awareness training
Partner with key operational, financial and risk management stakeholders within the business to periodically conduct proactive risk assessment and plan and recommend to the executive management team value-added annual audit plan.
Be a strategic sounding board for the VP- Risk Assurance, the CRO and other members of senior management for process improvement, risk assessment and fraud mitigation/compliance strategies.
Hire, train, and retain top talent. Set team goals, empower direct reports to make decision and take proactive action; manage succession.

• Posted by Teletech
• Posted on 19-01-2025

Compliance and Fraud Management
Englewood, Colorado, United States US


Manager, Compliance and Fraud Prevention




Attract, develop & engage a world-class workforce




TeleTech is an organization that spans more than 20 countries, 6 continents and nearly 50 languages. At TeleTech our opportunities in Risk Management, Finance and Accounting lead to a successful career for bright, results oriented and energetic professionals. A publically-traded company, TeleTech Holdings, Inc. (NASDAQ: TTEC) allows you to put your financial expertise to work for a leading provider of technology enabled business process outsourcing and strategic consulting solutionsand one of the most geographically diverse companies in the world. All that while living and working in one of the most beautiful places in the world Colorado.



From financial analysts and reporting specialists to internal auditors and tax managers, TeleTech offers a wide range of exciting positions that will allow you to realize the rewards of a fast-paced career in accounting and finance while enjoying the benefits of our collaborative team environment.



Position Summary:



This position will lead the enterprise-wide Fraud Investigation and Training function. The position reports to the Director of Compliance and Fraud Prevention, and is a direct liaison with the Human Capital and Operations teams. The Senior Manager of Compliance and Fraud Prevention is charged with 1) resolving potential fraud matters, 2) developing continuous improvement programs for Operations that minimize fraud activity and maximize revenue recovery for the client, 3) leading operations reviews to ensure implementation of operational improvements, 4) working closely with the Information Security department and investigating any issues brought forth from the information security tools as needed 5)influencing clients to improve systems and processes and 6) interfacing with law enforcement for the purpose of prosecution as necessary. The incumbent will be responsible for the planning, coordination and training of human capital investigators, staffed according to client demand.




Manage, Compliance and Fraud Prevention: Duties & Responsibilities

Leads and manages all fraud investigations. Conducts independent investigations based upon the discovery of situations that potentially involve fraud or abuse of systems, and violations of the Code of Conduct. Establish plans and processes to carry out Investigations related to fraudulent operating activities including goal setting, audit/investigation plans and performance results. Be the subject matter expert and lead of fraud investigations.
Oversee the conduct of site reviews to determine and detect vulnerabilities in systems and/or policies/procedures that may potentially lead to fraudulent activity and/or abuse.
Develop and prepare Fraud Alerts suitable for review by site management and employees. Direct the preparation of detailed reports and analysis of fraud investigations. Provide management with recommendations to improve fraud prevention awareness.
Oversee the development of written policies and procedures to guide the Fraud Prevention and Investigation process to ensure consistent compliance and standards of performance. Develop Best Practice solutions to fraud prevention.

• Posted by Teletech
• Posted on 19-01-2025

Human Capital Services Coordinator
Novaliches, QC, Metro Manila, National Capital, Philippines PH

Human Capital Services Coordinators are the front line resource for monitoring and triaging all incoming tickets to the human capital service center for their designated geographies. They are responsible for deciphering and assigning each ticket to the appropriate service center group. Coordinators are expected to identify, handle and respond to basic employee questions via ticket or chat where answers were not obtained by the employee through the self serve knowledgebase. They must also monitor all new We Here You (WHY) cases and be able to classify as Tier 0 3. They are responsible for handling and responding to Tier 0/1 cases and directing tier 2/3 cases to the appropriate Human Capital Services group. Human Capital Services Coordinators must adhere to all human capital service center performance objectives, metrics and standard operating procedures.

• Posted by Teletech
• Posted on 19-01-2025

Talent Acquisition Development
Novaliches, QC, Metro Manila, National Capital, Philippines PH

Join the Talent Acquisition Development team!

Be a BIG name in TeleTechs Talent Acquisition community.

For us to know if you have what it takes, read through the different requirements of the position.

Responsibilities

TeleTechs Talent Acquisition Development (TAD) Specialists deal with process training and up-training, creating process improvement strategies, process documentation, development, implementation and follow-up, as well as coaching and support initiatives for multiple Talent Acquisition and Human Capital teams.

A TAD Specialist will engage different teams and its members and provide support in the completion of their required tasks in the improvement of current processes.

Tasks include, but are not limited to, administrative reporting, process maintenance, presentation and delivery of requirements on a daily, weekly, and monthly basis, facilitating training and up-training for different TA Teams, and providing customer-oriented solutions in a 24/7 working environment.

Qualified candidates must be able to provide valuable insight into possible areas of opportunity and assist in the development of strategies to further improve the business depending on the need. A TAD Specialist must be prepared to be measured in different metrics and be able to abide by and meet certain requirements for all their assigned tasks.

TAD Specialists must expect to do shifting schedules that change on a weekly basis with shifts assigned depending on the need. An effective TAD specialist can perform under pressure, tight deadlines, and must be able to consistently multitask.

Key Performance Indicators

1. TAD Specialists must be able to perform all required administrative tasks within or before the deadline and must ensure that set targets are met within the threshold for task completion.
2. Specialists must show competence in handling tasks, tools, and systems and be able to maintain them properly as well as train others to use them effectively and efficiently.
3. Specific metrics that TAD Specialists will be measured on will include reliability, performance, and quality.
4. They must be consistently able to facilitate training classes and be able to correctly coach and guide TA Team members for improvement.
5. TAD Specialists must show dedication to work and must be self-motivated.
6. Specialists must be ready to learn new tasks, concepts, and functions, apply their knowledge and when required, transition the knowledge accurately.
7. Specialists must be able to relate to different teams in Talent Acquisition at all levels and provide concise yet factual information.
8. Specialists must be able to engage candidates and their needs immediately and deliver an exceptional candidate experience all the time.
9. Specialists must show creativity, initiative, and are expected to be able to work with minimal supervision.
10. Specialists must be able to address high level project requirements and ensure confidentiality of information cascaded to them.

• Posted by Teletech
• Posted on 19-01-2025

Talent Acquisition Practice Leader


Attract, develop & engage a world-class workforce


Position Summary:

The Corporate Talent Acquisition Practice Leader is a senior recruitment practitioner and a contributing member of the Enterprise & Professional Services TA Team. This Recruitment professional will support a key functional business unit within TeleTech. Under general direction, the Talent Acquisition Practice Leader interacts with all levels of the organization for purposes of sourcing and recruiting corporate employees. The primary functions of this role include internal and external client management, candidate sourcing, process and system management. This includes performing staff support activities to develop, implement, and administer employee recruitment policies, procedures, and programs.

Position Duties & Responsibilities:

The Talent Acquisition Practice Leader is responsible for setting and executing the recruitment strategy for a specific business unit.
This is a key role that requires a responsive, strategic and client-facing individual who will be viewed by their clients as a trusted advisor to facilitate the attraction, selection and retention of top talent for their organizations.
The Talent Acquisition Practice Leader has accountability for ensuring the overall service delivery in defining and fulfilling the recruitment requirements for one or more global functional client groups. She/he will collaborate closely with their counterparts in the global TA teams to deliver results for these clients. In this role the Talent Acquisition Practice Leader partners closely with the client organizations to review and define resourcing needs, identify/source talent, facilitate/coordinate interview processes, and administer negotiation/offer/post-offer candidate experience.

This role will also include accountability for:

Developing a clear understanding of what "top talent" looks like for the business area they support - working with the hiring leadership to develop compelling employee value propositions and sourcing strategies for all openings.
Coaching and partnering with counterparts in Global TA (both on and offshore) to ensure a high quality talent pipeline is developed and that reporting technology and tools are optimally utilized.
Reviewing and qualifying the candidate flow, presenting high quality candidate slates to hiring executives.
Ensuring a robust experience for candidates/client service for hiring managers in keeping with TeleTechs values.