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Institutional Client Account Manager

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At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset man

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Customer Success Manager

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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwid

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Support Specialist

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Support Specialist Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant ser

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Senior Customer Success Manager

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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwid

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Senior Consultant, Client Services GFS

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About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to

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Business Development Manager - Retail

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At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset manag

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Research Analyst/Senior Research Analyst

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At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset manag

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Corporate Communications Manager, Middle East and Africa

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At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset manag

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Global HFT Algo Firm / Dubai

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T Posted by Tina Kaul Recruiter Global algo trading company are looking to add a quant researcher to their team in Dubai. Role :- Searching, retrieving, and analyzing data. Supporting and conducting b

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PA/Senior Administrator - Dubai Office

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Role Overview: As a PA/Senior Administrator, you will be responsible for managing the administrative tasks for a senior financial adviser. Your primary duties will include managing schedules, coordina

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Credit Controller

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Position title Credit Controller Description To ensure all customer accounts are up to date, late payments and bad debts are settled and regular payments from clients are maintained. Accountabilities

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Telemarketing Executive (B2B)

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EBM Group, Dubai, UAE (Emirates Business Management International/Visual ACE Business Solutions/Kant & Clients Auditors & Chartered Accountants), a reputed group of professional services companies ope

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Facilities Manager/ Project Manager

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Position title Facilities Manager/ Project Manager Description To oversee and provide direct management and supervision to personnel involved in the maintenance and repair of facilities. Accountabili

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Female Interior Designer

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The Interior Designer is the lead workplace professional responsible for establishing and integrating the Workplace Strategy into du’s corporate culture, impacting space planning and use, and servic

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Research Analyst/Senior Research Analyst

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Research Analyst/Senior Research Analyst At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynam

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Energy Engineer

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The Energy Engineer is responsible for all aspects of energy management, including the chilled water system, HVAC system, domestic water system, LPG system, irrigation water system, and electrical sys

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Kitchen Technician

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DescriptionKitchen equipment technician is a skilled professional responsible for maintaining, modifying, troubleshooting, and repairing a large inventory of electric and gas commercial kitchen equi

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Electronic / AV Technician

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Audio video (AV) technicians should have advanced knowledge of audio and video equipment, experience with lighting and filming techniques, and excellent troubleshooting skills. AV Technician is respon

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CAFM Operator

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DescriptionCAFM operator to perform clerical duties operating the Computer Aided Facilities Management(CAFM) Software or Computerised Maintenance Management Systems (CMMS) and create and maintain ac

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Corporate Communications Manager, Middle East and Africa

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Corporate Communications Manager, Middle East and Africa At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment

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Corporate Communications Manager, Middle East and Africa

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At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset man

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Senior Support Specialist

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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwid

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Senior Technical Sales Consultant

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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwid

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Associate/VP - Fixed Income Sales

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Associate/VP - Fixed Income Sales We are looking for an Associate or a VP to join our Fixed Income Sales team in Dubai. Duties and Responsibilities Part of the duties are, but not limited to: To

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Support Specialist

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Support Specialist Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant ser

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Client Associate

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The Role Our established Dubai based Sales Team actively covers global & local intermediaries, family offices, asset managers, insurance companies, pension funds and sovereign wealth funds with a dyna

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Support Specialist

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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwid

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Technical Support Analyst

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Technical Support Analyst Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merch

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Senior Analyst, Fund Accounting

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Senior Analyst, Fund Accounting About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since

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DUBAI Institutional Sales Representative (Arabic speaking) Dubai

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Institutional Sales Representative (Arabic speaking) Match-Trade Group is a group of companies consisting of fintech/financial technology, liquidity provision and payments. The company has been operat

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Institutional Client Account Manager

At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.
Come join us in delivering better outcomes for our clients around the world!
Institutional Client Service EMEA Is a front-office, regional service platform that provides onboarding and post-sale services to our institutional clients while acting as the clients’ advocate within Franklin Templeton. We are looking for an Institutional Client Account Manager to join our team in Dubai or Riyadh. Working as part of the client coverage team alongside and in partnership with the UAE Institutional sales team, this role will manage existing client relationships in the Middle East region on a day-to-day basis to ensure a high-quality service experience for our clients and long-term retention of assets and fee revenue for our business. This position focuses on two different aspects of servicing our Institutional client base:
  • Client Service – this aspect of the role is client facing and responsible for the day-to-day management of institutional client relationships and all associated operational, investment and non-investment related client activity for existing and new institutional clients from across the Middle East region, particularly Saudi Arabia.
  • Client Relationship Management – this aspect of the role is responsible for delivering select “Value Beyond Investing” services to the region’s tier 1 and A segment clients, in particular the development and delivery of client training programs, along with relationship building through client review meetings and due diligence events in support of all Specialist Investment Manager products.
In both aspects of the role, the job holder will be establishing and maintaining relationships with our clients' business, operational, administrative and investment staff, as well as related third parties such as custodians, consultants, administrators etc. The role will work in close coordination with the UAE based institutional sales teams to deliver high touch, customized and quality service, bringing client knowledge and insight to all servicing activities while also supporting the UAE based sales team and broader Specialist Investment Manager teams in client retention and local language-based relationship building.
What qualifications, skills and experience would help someone to be successful?
  • Minimum 5 years of client service or related experience in a client contact capacity in the Financial Services Industry working with institutional clientele, products, servicing needs, and information standards
  • Strong communication skills, with an ability to communicate with people on all levels in and outside the company with enthusiasm
  • Fluency in English and Arabic is critical for this position
  • Strong focus on prioritization and attention to detail
  • Ability to provide a positive client experience by taking ownership of client challenges and seeing these through to a resolution
  • Ability to multi task while working both in a fast paced, team focused environment and independently
  • Productively use industry standard and business software applications and research tools (e.g. Word, Excel, Outlook, and Powerpoint)
#MID_SENIOR_LEVEL
Experience our welcoming culture and reach your professional and personal potential!
Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.
Hear more from our employees
By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered.
Learn more about the wide range of benefits we offer at Franklin Templeton
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.

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Customer Success Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Como is the pioneer of Data Driven Customer Engagement & Loyalty Solutions. Como helps F&B and Retail businesses increase their revenue and build strong relationships with their clients, know them better and keep them coming back. Como’s turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size businesses. It features a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omni-channel communication, auto-generated AI campaigns, customized and branded mobile app and much more.

We are looking for an organized, analytical and empathetic CSM with great relational and communicational skills to guide clients to success. This candidate will be passionate about Tech and F&B and always act ethically. He/She will be responsible for providing an excellent customer service experience and help customers achieve their desired business goals by managing and updating their loyalty program.

Key Responsibilities :

Customer Onboarding and Relationship Management :

  • Own the overall relationship with assigned clients after the Sales representative has signed the client and maintain a strong, long-term relationships with customers, acting as their main point of contact

  • Guide new customers through the onboarding process, ensuring they understand how to use the product effectively and helping them defining and setting-up their loyalty in the product back-end

  • Ensure Customer satisfaction by proactively addressing customer issues and concerns by coordinating between the relevant internal teams and ensuring a swift and effective resolution

  • Transfer customers’ demands to the Support team when it comes to tech/integration related issues

  • Escalate relevant situations to Managers in a timely manner

Customer Success and Retention:

  • Serve as the voice of the customer within the company, advocating for their needs and feedback to influence product development and improvements when needed

  • Aid clients in achieving their goals: help them improve their loyalty campaigns based on performance and KPIs, brainstorm about new features and enhancements to the loyalty program, challenge clients and suggest new strategies tailored to their needs and objectives

  • Develop and execute success plans tailored to each customer’s goals and objectives throughout the client lifetime and based on KPIs analysis

  • Identify opportunities for upselling additional features, services or high-tier plans to existing customers

Key Requirements:

  • Master’s degree or equivalent experience

  • You have 1-3 years of experience in customer success (in SaaS companies or Tech startups preferably)

  • Strong written and verbal communication skills

  • Detail oriented, analytical and creative thinker

  • Demonstrated ability to increase customer satisfaction

  • Perfect English skills

  • Another European language is a plus

  • Knowledge of the F&B and Retail industries, and of customer engagement and loyalty solutions is a plus

The teams have assigned clients in different regions worldwide, therefore, the work timings will be as follows 12.30pm to 10.00pm and 3.30pm to 1.00am. The Customer Success Manager Team leader will be working on the 12.30pm to 10pm shift (Saturday and Sunday off).

In addition to a competitive salary, you’ll have access to an excellent benefits package, including:

  • Tier 1 medical insurance for team member and dependents upon joining (worldwide coverage)

  • A positive, productive, and energetic work environment!

  • 25 days annual holiday

  • Global career progression opportunities

  • Wellbeing initiatives, regular social events and charitable initiatives to give back to our community

  • Office with an amazing views on JLT park and lake and Dubai Marina

  • Exciting team-building activities

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .

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Support Specialist

Support Specialist
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Como is the pioneer of Data Driven Customer Engagement & Loyalty Solutions. Como helps F&B and Retail businesses increase their revenue and build strong relationships with their clients, know them better and keep them coming back. Como's turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size businesses. It features a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omni-channel communication, auto-generated AI campaigns, customized and branded mobile app and much more.

Are you looking for an opportunity to work in a fast-growing company in a positive and friendly team environment? If so, we may be the business for you!

We are looking for an organized, analytical and empathetic Support Specialist with great technical, relational, and communicational skills to assist our clients with technical problems when using our products and services. This candidate will be passionate about Tech and F&B and always act ethically. He/She will be responsible for providing an excellent customer support experience and respond to customer queries promptly and effectively.

Responsibilities :

  • Provide prompt and effective support to customers.
  • Diagnose and resolve technical issues, guiding customers through troubleshooting steps.
  • Maintain a deep understanding of the SaaS platform, including features, functionalities, and updates.
  • Guide and train customers on how to use the product effectively.
  • Gather and report customer feedback to help improve the product and support processes.
  • Escalate complex or unresolved issues to higher-level support or development teams as necessary.
  • up with customers to ensure their issues are fully resolved and they are satisfied with the support received.
  • Contribute to the development and improvement of support processes and documentation.
  • Work closely with other teams, such as Customer Success, Product Development, and Sales, to ensure a seamless customer experience.

Requirements :

  • BS degree in Information Technology, Computer Science or equivalent
  • 1-3 years of experience as a technical Support Specialist or similar CS role ideally in a software as a service (SaaS) or cloud applications environment
  • Knowledge of operating systems, web services and API
  • Ability to troubleshoot complex software issues.
  • Previous experience with tools such as Postman, Kibana or similar is a plus.
  • Excellent problem-solving skills and multi-tasking abilities
  • Detail-oriented, analytical, and creative thinker
  • Proficiency in English, with strong written and verbal communication skills
  • Ability to work with cutting-edge technology and assimilate information rapidly

Great Advantage :

  • Basic coding abilities
  • Multi-tasking, self-learning, highly motivated and a team player
  • Reliable, organized, detail-oriented, independent, and self-motivated
  • A can-do attitude
  • Knowledge of the F&B and Retail industries and of customer engagement/loyalty solutions

The teams have assigned clients in different regions worldwide, therefore, the work timings will be as follows 12.30pm to 10.00pm and 3.30pm to 1.00am.

In addition to a competitive salary, you'll have access to an excellent benefits package, including:

  • Tier 1 medical insurance for team member and dependents upon joining (worldwide coverage)

  • A positive, productive, and energetic work environment!

  • 25 days annual holiday

  • Global career progression opportunities

  • Wellbeing initiatives, regular social events and charitable initiatives to give back to our community

  • Office with an amazing views on JLT park and lake and Dubai Marina

  • Exciting team-building activities

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact Job ID R0053613

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Senior Customer Success Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Como is the pioneer of Data Driven Customer Engagement & Loyalty Solutions. Como helps F&B and Retail businesses increase their revenue and build strong relationships with their clients, know them better and keep them coming back. Como’s turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size businesses. It features a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omni-channel communication, auto-generated AI campaigns, customized and branded mobile app and much more.

We are looking for an organized, analytical and empathetic Senior CSM with great relational and communicational skills to guide clients to success. This candidate will be passionate about Tech and F&B and always act ethically. He/She will be responsible for providing an excellent customer service experience and help customers achieve their desired business goals by managing and updating their loyalty program.

Key Responsibilities :

Customer Onboarding and Relationship Management :

  • Take in charge Mid to Large clients with higher technical complexity and act as a project manager to ensure smooth onboarding of the client

  • Own the overall relationship with assigned clients after the Sales representative has signed the client and maintain a strong, long-term relationships with customers, acting as their main point of contact

  • Guide new customers through the onboarding process, ensuring they understand how to use the product effectively and helping them defining and setting-up their loyalty in the product back-end

  • Ensure Customer satisfaction by proactively addressing customer issues and concerns by coordinating between the relevant internal teams and ensuring a swift and effective resolution

  • Transfer customers’ demands to the Support team when it comes to tech/integration related issues

  • Escalate relevant situations to Managers in a timely manner

Customer Success and Retention:

  • Serve as the voice of the customer within the company, advocating for their needs and feedback to influence product development and improvements when needed

  • Aid clients in achieving their goals: help them improve their loyalty campaigns based on performance and KPIs, brainstorm about new features and enhancements to the loyalty program, challenge clients and suggest new strategies tailored to their needs and objectives

  • Develop and execute success plans tailored to each customer’s goals and objectives throughout the client lifetime and based on KPIs analysis

  • Identify opportunities for upselling additional features, services or high-tier plans to existing customers

Management and Mentorship:

  • Act as a Mentor to Junior CSM and a go to person for technical or process related questions

  • Handle efficiently escalations and retention calls

  • Oversee internal initiatives and own the delivery

Key Requirements:

  • Master’s degree or equivalent experience

  • You have 3-5 years of experience in customer success (in SaaS companies or Tech startups preferably)

  • Strong written and verbal communication skills

  • Detail oriented, analytical and creative thinker

  • Demonstrated ability to increase customer satisfaction

  • Perfect English skills

  • Another European language is a plus

  • Knowledge of the F&B and Retail industries, and of customer engagement and loyalty solutions is a plus

The teams have assigned clients in different regions worldwide, therefore, the work timings will be as follows 12.30pm to 10.00pm and 3.30pm to 1.00am.

In addition to a competitive salary, you’ll have access to an excellent benefits package, including:

  • Tier 1 medical insurance for team member and dependents upon joining (worldwide coverage)

  • A positive, productive, and energetic work environment!

  • 25 days annual holiday

  • Global career progression opportunities

  • Wellbeing initiatives, regular social events and charitable initiatives to give back to our community

  • Office with an amazing views on JLT park and lake and Dubai Marina

  • Exciting team-building activities

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .

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Senior Consultant, Client Services GFS

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Role/ Department:
The Client Service Manager is responsible for service and delivery for one or more asset servicing clients by; proactively leading the client service experience through A Approach principles; facilitating efforts of their team and other internal stakeholders by coordinating resources to ensure timely delivery of reports/information; resolution of service issues; effective communication internally and externally.

  • ownership and accountability for ensuring delivery of client service excellence
  • responsiveness to client enquiries regarding the operation of all asset service products
  • adherence to procedures and agreed Service Level Descriptions
  • accurate and timeliness of agreed daily/weekly/monthly deliverables

The key responsibilities of the role include:
  • Main operational contact for client enquiries liaising with the appropriate internal partners
  • Proactive monitoring of client deliverables
  • Help identify revenue generating/cost reducing client operational efficiencies
  • Lead client service reviews
  • Administration of client accounts
  • Maintenance and adherence of Service Level Descriptions
  • Project management of restructure and transition activity
  • Identify, document and manage client related risk issues ensuring adherence to corporate risk management protocols
  • Proactively work with the client and internal partners to automate manual processes and minimise risk
  • Identify and address service issues, ensuring timely escalation
  • Timely delivery of client invoices and collection of associated fees

Skills/ Qualifications:
The successful candidate will benefit from having:
  • Experience of financial services/asset servicing industry
  • Proven proactive client service experience, with the ability to build strong relationships through trust, credible knowledge and delivery of solutions and responsiveness
  • Analytical/problem solving through organisation and time management
  • Ability to build strong internal and external network to assist in the timely resolution of client enquiries/issues
  • Initiative to independently accomplish tasks and make decisions
  • Manage multiple priorities considering client impact, timeframe complexity and risk
  • Ability to represent Northern Trust in external meetings and the client in internal meetings
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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Business Development Manager - Retail

At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

Franklin Templeton is looking for a Business Development Manager - Retail based out of Dubai. This position will be an integral member of our Sales & Marketing Department at Franklin Templeton (FT). Together with the Head of Retail - GEM & Africa, this position executes the sales strategy to support and grow the business through financial intermediaries within a defined sales territory. The position needs to develop a thorough understanding of FT products and processes to service the needs of Advisors by maintaining regular contact with them through one-on-one meetings, presentations, telephone, e-mail and conference calls. Ability to articulate organizational updates, investment processes, investment themes and global market events to the intermediaries/distributors. This position will ensure that all Advisors in the territory are receiving appropriate coverage through execution of the Sales Plan, regular team meetings to review progress and review of the Advisor database. Build relationships among business units.

What are the ongoing responsibilities of this position?
  • Achievement of gross and net sales targets of fund AUM through distributors/intermediaries in the assigned territory. Building relationships with existing clients and prospects across multiple distribution channels and platforms including regional banks, international banks, Islamic banks, Takaful, insurance companies and IFAs.
  • Understanding the client's asset mix, key decision makers as well as any important points relating to the relationship. Uncovering opportunities and positioning FT solutions appropriately. Pro-actively manage day to day client requests. Coordinate with fund managers, analysts, and senior members on client requests.
  • Ensure a good level of understanding of the company, FT funds, processes, and procedures. Have good knowledge of various areas of the business such as compliance, risk, performance and reporting and regularly maintaining gift, entertainment & compliance logs.
  • Following FT's sales process and pursuing a comprehensive sales coverage model for all assigned relationships. Ensuring effective penetration & distribution of the product/service/offering through the appropriate channels.
  • Be able to provide cover for other sales colleagues and have a high-level understanding of all client sales, business development & service matters. Interact with clients to provide monthly reports on funds and ad hoc account updates with the support of the servicing team where required.
  • Provide market updates, presentations on products, and FT Academy trainings for the distributors. Planning events. Execute sales campaigns and dynamically involve clients on major initiatives (seminars, events, surveys)
  • Be transparent & foster a positive work environment. Work well within a team environment. Active involvement in business planning, marketing strategy, and commercial negotiations.
  • Keeping track of MIS, responding to internal / external communications, and providing timely feedbacks on business activities and new developments critical to the organization's interest. Actively participate and provide meaningful inputs during internal team & review meetings.
  • Harness the expertise of our internal specialists (e.g. portfolio management, IPM's, product, research, etc.) in client conversations. Attend internal PM calls and WBT trainings to enhance product/industry knowledge and personal development.
  • Analyze, Understand & monitor the developments in the asset management industry
  • Logging call reports, maintaining up to date database & navigating CRM tool for better customer relationship management.
  • Liaise and coordinate with client servicing, marketing, legal, compliance, business administration group & Request for Proposal team for new & existing business
  • Identify potential issues and opportunities with distributors
  • Plan and successfully execute road shows across distributors in the region.
  • Timely delivery of monthly/quarterly internal reports
  • Plan and effectively manage costs & budgets
What qualifications, skills and experience would help someone to be successful?
  • Bachelor's degree, preferably in a finance related discipline. MBA will be beneficial
  • At least 5 years of relevant work experience in channel management/sales
  • Preferably asset management experience
  • Strong knowledge of financial products & market environment
  • Additional certification like CFA, CAIA would be beneficial
  • Possess excellent communication skills and ability to interact with representatives of various business units and effective working relationships across all levels
  • Excellent verbal, written communication, and presentation skills
  • Ability to foster and strengthen successful relationships with stakeholders
  • Results driven, works through obstacles and maintains accountability
  • Work with integrity, manages deliverables well and acts as a company advocate
  • Travelling is required
  • Arabic speaker is highly preferred
  • Excellent technical skills
#MID_SENIOR_LEVEL

Experience our welcoming culture and reach your professional and personal potential!

Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

Hear more from our employees

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered.

Learn more about the wide range of benefits we offer at Franklin Templeton

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to . In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.


Job ID 857895

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Research Analyst/Senior Research Analyst

At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

We are looking for a Research Analyst/ Senior Research Analyst to join the Emerging Market Equities team to be based in Riyadh, Saudi Arabia or Dubai, United Arab Emirates. This role has the primary responsibility to conduct research and analysis of companies' business and financial position in the MENA region including cash flow, balance sheet and income statement evaluations. This role will require the incumbent to compile data from multiple sources and develop financial models.

What are the ongoing responsibilities of this position?
  • Conduct independent research and fundamental analysis of publicly listed companies in Saudi Arabia across multiple sectors
  • Analyze and interpret financial statements and all other pertinent sources of investment information for assigned companies
  • Develop detailed financial models, research reports and insights on assigned coverage companies
  • Provide written and oral presentations of investment recommendations to the investment team and keeping the team updated on a regular basis of any changes to the recommendations or forecasts
  • Analyze and interpret economic developments, macroeconomic trends, and political developments in the assigned coverage
  • Maintain a general knowledge of the global investment climate, market conditions and economic environment
What qualifications, skills and experience would help someone to be successful?
  • Bachelor's degree. CFA holder or relevant postgraduate qualification is preferred
  • 5 -10 years of solid research/investment experience with deep knowledge of MENA region
  • Relevant CMA licenses will be a plus or to be acquired prior to commencement. This is to adhere to mandatory regulatory requirements. (for Saudi Arabia only)
  • Strong fundamental research, quantitative, and financial analysis skills including fluency in analyzing financial statements.
  • Skilled in building and analyzing financial models
  • Developing different valuation models, including DCFs
  • Demonstrated analytical skills and problem-solving ability
  • Self-starter and ability to work independently
  • Meticulous and detail-oriented
  • Excellent interpersonal, verbal, and written communication skills. Arabic speaker is preferred
  • Expert knowledge of Microsoft Office applications and Bloomberg
  • Seniority of the role will depend on candidate's relevant experience
#MID_SENIOR_LEVEL

Experience our welcoming culture and reach your professional and personal potential!

Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

Hear more from our employees

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered.

Learn more about the wide range of benefits we offer at Franklin Templeton

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to . In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.


Job ID 852915

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Corporate Communications Manager, Middle East and Africa

At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

We are looking for a Corporate Communications Manager, Middle East and Africa to join our team in Dubai.

Global Corporate Communications is responsible for coordinating all PR, media relations and corporate communications activities for the retail and institutional channels in the region.

Reporting to the Head of Corporate Communications-EMEA (HCCE), the Corporate Communications Manager, Middle East and Africa will be responsible for the press office and day to day management of media activity in the Middle East and Africa regions and developing a comprehensive PR strategy that aligns with key business objectives. The main focus countries are UAE, Saudi Arabia and South Africa.

What are the ongoing responsibilities of this position?

Managing the press office and day to day media activities:
  • Develop and maintain strong working relationships with influential journalists across the region.
  • Proactively draft press releases, placed articles, press statements, Q&As and interview talking points.
  • Lead creative pitch campaigns to promote our capabilities and various asset classes across retail and institutional channels in line with sales and marketing efforts.
  • Develop / support specific campaigns in line with business objectives.
  • Support on strategic initiatives around ESG, diversity & inclusion, women in investment and others.
  • Identify and develop thought leadership opportunities to showcase the group's investment expertise.
  • Stakeholder Management: Collaborate with distribution teams, and marketing in setting goals, creating a comprehensive and integrated communications strategy and communicating PR strategy and effectiveness.
  • Provide PR activity support at key regional conferences and during portfolio manager visits.
  • Build and strengthen existing media relationships with relevant Middle East reporters and target and develop new relationships
PR agency management
  • Develop and maintain a strong relationship and work closely with the local PR agency to set, monitor and communicate on agreed PR activity for the region.
  • Train agencies on FT capabilities, specialist investment managers, product offerings, messages and key material.
  • Work closely with local market PR agencies and country heads / marketing leads to develop and execute on local PR objectives within allocated budget.
  • Leverage FT content with PR agency partners and help to coordinate media outreach and prioritization of media engagement.
Developing Communications collateral to support EMEA product development efforts.
  • Develop press releases, statements, FAQs and communications related changes regarding fund launches, mergers and closures.
  • Understanding product priorities and using commercial acumen to deliver appropriate medium for product communications externally.
  • Collaborate with Corp Comms EMEA team members to coordinate distribution of collateral.
Media Training (Train/Coach/Support Spokespeople & Others)
  • Provide regular coaching and guidance in message development for Middle East & Africa spokespeople - including provision of media briefing notes and joining for media interviews.
  • Conduct media training for spokespeople and provide direction and feedback in preparation for print interviews and TV appearances.
PR Measurement and Evaluation
  • Maintain detailed records of media relations activity.
  • Review and report on press activity on a regular basis.
  • Evaluate PR agency's performance
What qualifications, skills and experience would help someone to be successful?
  • Bachelor's degree in Public Relations, Journalism or Communication or equivalent work experience.
  • 7-9 years of relevant PR experience across one or all business channels (retail and institutional) within an asset management environment.
  • Thorough understanding of strategic communication and the financial industry is essential.
  • Experience of working with asset management firms and product knowledge are important.
  • Superior writing and editing skills required. Experience writing for a variety of communication vehicles: press releases, newsletters, memos, Intranet content, talking points, presentations, video, etc.
  • Arabic language preferred
  • Strong team player. Coordinates and follows guidance for consistency across region.
  • Strong interpersonal skills and ability to communicate at all levels.
  • Ability to build strong media relationships.
  • Ability to work in a matrix structure with multiple stakeholders.
  • Must be adept at handling multiple projects simultaneously, setting priorities and achieving objectives.
  • Must possess exceptional interpersonal skills and be assertive and relentless in the pursuit of making certain that company news gets appropriate attention among the media and the public.
  • Able to partner with a diverse set of stakeholders and communicate across various levels of management.
  • Able to represent the group and company in a professional manner at all times.
  • Able to present intelligent solutions and processes for solving difficult problems.
  • Able to make decisions and manage follow-through.
  • Encourages others to achieve objectives through effective use of planning, prioritizing and goal setting.
  • Proven ability to manage PR Agency teams. The ability to stimulate creativity is critical.
  • Ad-hoc regional travel may be required.
#MID_SENIOR_LEVEL

Experience our welcoming culture and reach your professional and personal potential!

Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

Hear more from our employees

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered.

Learn more about the wide range of benefits we offer at Franklin Templeton

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to . In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.


Job ID 857673

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Global HFT Algo Firm / Dubai

T
Posted by
Tina Kaul
Recruiter

Global algo trading company are looking to add a quant researcher to their team in Dubai.

Role :-


Searching, retrieving, and analyzing data. Supporting and conducting backtesting of new algorithms in accordance with business needs; Maintaining documentation up to date; Working closely with teams to support the launch of new backtesting strategies.


Requirements :-




3+ years of experience working as a Quantitative Researcher or in related fields.

Experience in fast processing of large datasets and identifying patterns;

Programming skills in one of the following languages: C++, Python, Go, R;

Master's, or Ph.D. degree in Mathematics/Computer Science/Physics;
Quantitative Researcher (backtesting)

Interest to be based in Dubai.


Apply:-


Please send a PDF CV to Job ID SHQA

ABOUT COMPANY
Eka Finance
London, United Kingdom
HR & Recruitment

Eka Finance is a leading global quantitative finance recruitment consultancy in the banking and finance industry. We offer front office recruitment so...

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PA/Senior Administrator - Dubai Office

Role Overview:

As a PA/Senior Administrator, you will be responsible for managing the administrative tasks for a senior financial adviser. Your primary duties will include managing schedules, coordinating meetings, handling communications, conducting research, preparing suitability reports, creating PowerPoint presentations, liaising with marketing, organizing social media and podcasting activities, and acting as a conduit between different departments. Additionally, you will ensure seamless client communication and support.

Key Responsibilities:

Diary Management: Manage and maintain the senior adviser's calendar, scheduling appointments, meetings, and travel arrangements.
Communication: Handle incoming and outgoing communications, including emails and phone calls, ensuring timely and professional responses.
Client Interaction: Serve as a point of contact for clients, providing assistance as needed. Touch base regularly with clients to ensure their needs are met and foster strong relationships.
Administrative Support: Perform a variety of administrative tasks such as preparation of documents, reports and presentations.
Research: Conduct research to support the senior adviser's client meetings and advisory activities.
Marketing Liaison: Collaborate with the marketing team to ensure consistent communication and support for marketing initiatives.
Social Media and Podcasting: Organize and manage social media activities and podcasting schedules, ensuring a strong online presence for the senior adviser.

Qualities We Are Looking For:

Highly Organized: Exceptional organizational skills with the ability to multitask and prioritize effectively.
Proactive Approach: Proactive and positive, with a willingness to take on new tasks and responsibilities.
Strong Communicator: Excellent verbal and written communication skills, with the ability to interact professionally with clients and colleagues.
Attention to Detail: Keen eye for detail and accuracy in all tasks.
Reliable: Dependable and trustworthy, with a strong sense of responsibility.
Flexibility: Adaptable and open to change, with the ability to thrive in a dynamic and fast-paced setting.
Residency: Currently residing in Dubai.

Future Opportunities:

This role offers growth potential within Skybound Wealth Management. Your success in this role will be instrumental in supporting the senior adviser and contributing to the overall success of our Dubai office.

Application Process:

To apply, please submit your resume and a cover letter detailing your experience and how you meet the qualifications for this role. We look forward to welcoming a dedicated professional who is ready to contribute to our mission and grow with us.

Contact Information:

Email:

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Credit Controller

Position title
Credit Controller
Description

To ensure all customer accounts are up to date, late payments and bad debts are settled and regular payments from clients are maintained.

Accountabilities
  • Regular follow up with clients on outstanding invoices by email, phone or meetings.
  • Effectively dealing with customer accounts queries/complaints related to invoices and payments.
  • Submission of invoices and required supporting documents to customers when requested.
  • Preparation and submission of payment reminders, demand letters, final notices and legal letters to clients.
  • Ensure all invoices, sales orders are accurately billed according to customers purchase order values and payment terms to resolve any discrepancies and issues causing late payments.
  • Maintain records of follow up to ensure debts are collected on time or paid within the agreed payment terms.
  • Coordinate with Commercial and Operation’s team on sales orders and invoicing issues.
  • To ensure funds or payments received from clients are allocated accordingly otherwise highlight any incorrect allocations to Finance.
  • Maintain records of all customer payment follow ups.
  • Assist Commercial Department on creating sales orders, invoices, credit notes and debit notes when needed or required.
  • Holding regular meetings with Operations Manager to discuss and resolve late payment issues.
  • Collation of supporting documents upon client’s request.
  • Submission of statement of accounts to clients.
  • Preparation and Maintenance of Ageing Report.
  • Identify and recognise recoverable bad debts from non-recoverable debts.
  • Reconcile customer accounts when necessary or required.
Qualifications
  • Bachelor of Commerce Major in Business Administration
Experience
  • 5+ years of experience in Finance - Treasury/Accounts Receivable/Accounts Payable/Credit Control.
Skills
  • Communication
  • Knowledge in the following software: Microsoft, Word, Excel, Powerpoint, Google Sheets, Oracle, CAFM, Zoho, Quickbooks, Sage, Stratix, Evolt
  • Credit Control
  • Accounts Payable
  • Accounts Receivable
  • Treasury
  • Attention to detail
Contacts

Send your CV to :

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Telemarketing Executive (B2B)

EBM Group, Dubai, UAE (Emirates Business Management International/Visual ACE Business Solutions/Kant & Clients Auditors & Chartered Accountants), a reputed group of professional services companies operating for 25+ years, has immediate vacancy for their office at Dubai, as per following details:

Job Title: Telemarketing Executive (B2B)

Products/Services: ERP Software, Business Management Software, B2B Professional Services, Business Excellence Services, Audit/Assurance, Taxation, Consulting/Advisory, Business Setup, etc.

Experience: Minimum 2 years’ experience in B2B Telemarketing

Should have professional skills and experience to generate leads of B2B prospective clients from online resources like Google Search, Online Directories, Social Media (LinkedIn, Facebook, Instagram, etc), Emails, WhatsApp, etc, and contact them to provide more details about software/services, convert them to qualified leads, coordinate with senior colleagues. Cold calling is needed. Good English communication and writing skills are a must. Professional appearance with positive extrovert attitude is a must. Should be target-driven and self-managed for schedules, appointments and tasks. Daily/Weekly/Monthly reporting is needed.

Qualification: At least a graduate

Salary/Package: Suitable Salary + attractive commissions will be offered after the interview appraisal and as per qualification & experience. Candidate will have a great career prospect involving all round experience in multiple professional services.

How to apply: Suitable candidate may immediately apply, with a detailed CV and Project-wise details to: (Please mention above vacancy title in the Subject of the Email).

Keywords: Telemarketing, Telemarketing Executive, Marketing Executive, Software Marketing Executive, Digital Marketing, Digital Marketing Executive, ERP Software, Business Management Software, B2B Professional Services, Business Excellence Services, Audit, Assurance, Taxation, Consulting, Advisory, Business Setup, B2B, Social Media, SEO, Google AdWords, Website marketing, Email Marketing, SMS marketing

Job Type: Full-time

Pay: AED2,500.00 - AED5,000.00 per month

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Facilities Manager/ Project Manager

Position title
Facilities Manager/ Project Manager
Description

To oversee and provide direct management and supervision to personnel involved in the maintenance and repair of facilities.

Accountabilities

1. Strategy

  • Produce results as per plans and financial targets through the effective resources
  • Working with Senior Facilities Manager, manages project development, including project scope, goals, and deliverables
  • Recommend budget changes where necessary and prepares draft of project timelines and milestones identifying project dependencies and critical paths

2. Management

  • Proactively communicates with Senior FM on status of project, subcontractor performance, changes in project scope, and other key information and may also communicate project expectations to team members
  • Estimates and oversees resources and participants needed to achieve project goals, determines and assesses need for additional staff and coordinates recruitment of labour as needed
  • Assist with coordination of schedules
  • Helps with training support
  • Coaches, mentors, and oversees project team members
  • Effectively communicates project expectations to team members
  • Helps manage or allocate staffing resources needed to complete the job in a timely fashion
  • Oversees job progress and proactively communicates potential issues or problems
  • Study and evaluate new maintenance procedures, techniques, and equipment for possible implementation; attend and participate in conferences
  • Conduct regular facility inspections and implement good practices to improve efficiencies and reduce operating costs.
  • Evaluate contractual SLA/KPI and make improvement plans to manage contract cost effective and achieve the KPI/SLA.
  • Evaluate project team members periodically and prepare improvement plan and to develop the individual performance.
  • Implement HITEK solution for the monitoring of energy consumption and identify possibility on energy reduction and moving to green sustainable solution by reducing carbon footprint and move to green supplier.
  • Implement and integrate IOT solutions

3. Business Development

  • Establish and maintain effective business relationships with existing customers, suppliers and subcontractors, ensuring high levels of customer satisfaction.
  • Identify, research and target new business opportunities
  • Develop solid quality proposals that meet the requirements of the customers and establish the best possible chance of winning the contract
  • Propagate the “Farnek Way” of doing business (Smart & Green)

4. Operational

  • Develop, implement and communicate improved processes, policies and procedures on a continuous basis seeking out means to maximize efficiency and achieve greater client satisfaction level
  • Develop and review maintenance plans that meet the requirements of the facilities and clients adhering to global standards such as SFG20, RCM and ECM
  • Oversee cleaning, maintenance and repair operations across Operational and Corporate sites, including preventive maintenance, on-call and repair services
  • Ensure availability of materials, critical spares, uniforms and other essential items coordinating with the procurement team
  • Monitor the Performance of service in sage and develop a plan for timely completion of PPM, RM and CM work orders as per agreed SLA.
  • Develop a Risk register and analyse periodically to prepare an improvement plan.
  • Ensures timely entry of project notes into database and works with Technical services team to ensure they have the information needed for daily client updates

5. Financial

  • Recommend budget changes where necessary and prepares draft of project timelines and milestones identifying project dependencies and critical paths
  • Ensure budgets of all projects are adhered to.
  • Ensure accurate invoicing and collection in the prescribed time

6. HSEQ and Compliance

  • Ensure all safety standards are adhered to, minimizing accident risk.
  • Comply to all U.A.E. Laws and associated governing bodies
  • Ensure quality is compliant to all international standards especially ISO
Key Performance Indicators
  • TBD by manager
Qualifications

Bachelors/Masters in FM/ Engineering

Experience
  • 5+ years in a senior Technical Services Capacity
  • 1+ years in a Managerial Role
Skills
  • Problem Solving
  • Technical Management
  • Planning and organising
  • Project management
  • Excellent verbal and written communication
  • Presentation Skills
  • Network management – desirable
  • Vendor Management
  • Crisis Management
  • Team Management
  • Customer Service skills
  • Financial Nous
  • Budgeting
Contacts

Send your CV to :

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Female Interior Designer

The Interior Designer is the lead workplace professional responsible for establishing and integrating the Workplace Strategy into du’s corporate culture, impacting space planning and use, and service standards for the du’s corporate workplace. Using expertise and influence, this role enables measurable progress in workplace transformation through innovation, global best practice, change management strategies and implementation decisions, prioritizing attention to design to uphold our commitment to staff for a supportive and dynamic workplace. The role supports alignment with current provincial requirements and reporting to maintain compliance and due diligence in end-to-end decision-making.

  • Through best practice knowledge, leads the identification of opportunities and roadblocks to integrating workplace best practices and principles in major undertakings; applies political acuity and relationship management to support the changes across the organization;
  • Develops and implement a strategic plan for the Interior Design for the upcoming 10 years focused on collaboration and decentralization, and end to end implementation;
  • Design Feasibility Studies to support Planning Recommendations.
  • Limited scope required to support the transfer of detail to Project Managers
  • Support design elements during READ preparation
  • Support new location feasibility studies + medium to large refurb/restack of current buildings.
  • Collect BU Requirements and oversee Test fits.
  • Provide guidelines and oversight of all test fits prior to BU review and approval
  • Oversee drawings and ensure they aligned to local regulations, MS guidelines and BU requirements.
  • Develops and implements the appropriate workplace management plans and strategies and stays adaptive to the emerging post-COVID for the workplace.
  • Assist in coordinating and directing external design consultants with our Senior Design Manager
  • Attend Project Management meetings
  • Assist to approve concept & design drawings with our Senior Design Manager
  • Review furniture schedules
  • Shop Drawings review
  • Construction drawing review and mark up with final approval
  • Review control sample finishes and material submissions from contractor with shop drawings
  • Review interior signage and graphics package
  • Participate in meetings between Art Curator, Design company + PM
  • Identify potential location/review lighting, etc
  • Follow up design support after project Go-Live to clear out defects
  • Design Lead to visit site on go-live and review
  • Maintain physical sample library
  • Travel will be required
  • Overtime may be required
  • The job duties and requirements that this document describes may be altered or supplemented at any time at the sole discretion of.
  • Develops presentation material with a compelling story that links to du’s strategic priorities;
  • Brings a deep understanding of workplace analytics and their application to the corporate strategy;
  • Integrates excellence into the strategy from inception to implementation, focusing attention on the inclusion of outcome excellence when setting objectives, scope, consultant management, and during procurement and evaluation processes (e.g. consultants’ scope of services);
  • As the senior technical lead, provides subject matter expertise on progressive workplace design philosophy and leads an inclusive process for staff and teams across the organization;
  • Leads the development and management of a medium and long-term enterprise workplace strategy which is aligned with the organization’s vision and overall operational goals
  • Creates a working environment that is aligned with the organization’s desire to be a “best company to work for”, ensuring that people resources possess the required skills, are properly aligned, and are provided with the resources to do the job
  • Develops an understanding of diverse stakeholder interests and creates a positive working relationship through early and regular consultation to achieve the strategy;
  • Creates an awareness and appreciation for ways in which an emphasis on the long-term strategy and the benefits of a higher user experience through collaboration contributes to fulfillment of ’s workplace strategy
  • Advises the organization and external partners on the financial costs and benefits of applying the workplace strategy and provides recommendations that support financial stewardship in the delivery of the strategy
  • Monitors procurement and contract management for external supplemental strategy consultants and/or design consulting services to meet timeliness and evaluate project effectiveness
  • Monitors progress to ensure that planning objectives are delivered on time and within budget, and that anticipated business results are achieved; able to explain off-plan overages and exceptions

Qualifications, experience, skills and competencies

Minimum experience:

  • Completion of a degree in Architecture, Landscape Architecture, Interior Design, Business Administration or a related discipline – or a combination of education, training and experience deemed equivalent
  • Minimum ten (10) years’ professional experience in architecture, interior design, business analysis, strategic development and/or corporate real estate with complementary experience in related areas of business.
  • Experience establishing and maintaining a culture of design excellence in corporate culture and brand identity to increase the value of design quality and experience.
  • Experience with multi-stakeholder engagements and vendor relationship management is an asset.
  • Theories, principles and practices of workplace strategy related to staff and team experience.
  • Project management experience to lead and participate in projects and initiatives
  • Budgeting to develop and manage budgets within budgetary limitations
  • Interpersonal and oral/written/presentation skills to develop and review design strategies, guidelines and benchmarks for design excellence and provide subject matter expertise to consultants, staff, and decision-maker.
  • Good knowledge of MS Office

Minimum education:

  • Diploma in Business Administration or equivalent

Knowledge and skills:

  • Very good at MS Office specially Word, Excel and PowerPoint
  • Fluent in English
  • Good communications skills
  • Good time management
  • Good organisational skills
  • A good eye for detail

Contacts

Send your CV to : Type: Full-time

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Research Analyst/Senior Research Analyst

Research Analyst/Senior Research Analyst
At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

We are looking for a Research Analyst/ Senior Research Analyst to join the Emerging Market Equities team to be based in Riyadh, Saudi Arabia or Dubai, United Arab Emirates. This role has the primary responsibility to conduct research and analysis of companies' business and financial position in the MENA region including cash flow, balance sheet and income statement evaluations. This role will require the incumbent to compile data from multiple sources and develop financial models.

What are the ongoing responsibilities of this position?
  • Conduct independent research and fundamental analysis of publicly listed companies in Saudi Arabia across multiple sectors
  • Analyze and interpret financial statements and all other pertinent sources of investment information for assigned companies
  • Develop detailed financial models, research reports and insights on assigned coverage companies
  • Provide written and oral presentations of investment recommendations to the investment team and keeping the team updated on a regular basis of any changes to the recommendations or forecasts
  • Analyze and interpret economic developments, macroeconomic trends, and political developments in the assigned coverage
  • Maintain a general knowledge of the global investment climate, market conditions and economic environment

What qualifications, skills and experience would help someone to be successful?
  • Bachelor's degree. CFA holder or relevant postgraduate qualification is preferred
  • 5 -10 years of solid research/investment experience with deep knowledge of MENA region
  • Relevant CMA licenses will be a plus or to be acquired prior to commencement. This is to adhere to mandatory regulatory requirements. (for Saudi Arabia only)
  • Strong fundamental research, quantitative, and financial analysis skills including fluency in analyzing financial statements.
  • Skilled in building and analyzing financial models
  • Developing different valuation models, including DCFs
  • Demonstrated analytical skills and problem-solving ability
  • Self-starter and ability to work independently
  • Meticulous and detail-oriented
  • Excellent interpersonal, verbal, and written communication skills. Arabic speaker is preferred
  • Expert knowledge of Microsoft Office applications and Bloomberg
  • Seniority of the role will depend on candidate's relevant experience

#MID_SENIOR_LEVEL

Experience our welcoming culture and reach your professional and personal potential!

Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

Hear more from our employees

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered.

Learn more about the wide range of benefits we offer at Franklin Templeton

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.
Job ID 852915

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Energy Engineer

The Energy Engineer is responsible for all aspects of energy management, including the chilled water system, HVAC system, domestic water system, LPG system, irrigation water system, and electrical system. This role encompasses the preparation of energy reports, participation in energy meetings, conducting energy-saving studies and projects, delivering energy presentations, and enhancing the energy-efficient operation of the Burj Khalifa.

Responsibilities

  • Daily readings of the Energy meters pertaining to major equipment should recorded to establish the energy base line. Utility consumption figures shall be compared to those of similar months in the base line.
  • Assessment of utility patterns and energy profile based on remote energy monitoring to prepare report and provide recommendations on most energy and cost-efficient solutions.
  • Provide justification to the difference in energy consumption in comparison with last year.
  • Conduct historical utility billing and facility benchmarking analysis.
  • Assist the team in auditing activities, data collection and analysis for on-site energy audits that are focused on mechanical system, HVAC system, domestic water system, LPG and irrigation water system.
  • Hands on experience on energy measuring equipment’s.
  • Continuous improvement of energy saving operation by developing, coordinating, implementing projects to reduce energy consumption.
  • Maintaining the energy accounting and reporting system with energy reports including daily reports, weekly reports, monthly reports, and others as per the clients request in timely manner.
  • Support other operational aspects to reach common goals not only in focus of energy saving but respecting the comfort of the occupants also.
  • Manage energy performance analysis, including on-site data collection, sub-metering data analysis, energy, and water cost analysis, LPG system and irrigation water system.
  • Coordinate and follow up with suppliers for retrofit equipment.
  • Participate in business development and community outreach campaigns.
  • Deliver broad and customer specific insights through written reports, presentations, and customer visits.
  • Responsible to prepare daily, weekly, monthly reports, yearly management reports and Energy and sustainable reports.

Education/ Qualification

  • Bachelor’s degree in mechanical, Electrical or Energy Engineering
  • Knowledge on HVAC system, Chilled water system, Domestic water system, LPG system, irrigation water system and Electrical system.
  • Strong written and oral communication skills for customer interaction and report writing.

Experience

  • 5+ years of experience

Skills ( General job knowledge & Skills )

  • Customer service
  • Time management
  • Sense of responsibility and responsiveness
  • Attention to detail
  • Mechanical Aptitude
  • Analytical thinking Customer focus

Contact

Send your CV to : Type: Full-time

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Kitchen Technician

Description

Kitchen equipment technician is a skilled professional responsible for maintaining, modifying, troubleshooting, and repairing a large inventory of electric and gas commercial kitchen equipment and appliances.

Responsibilities

Kitchen equipment technician performs various functions to keep the activities of commercial kitchens running smoothly.

He performs end-user interactions frequently with dinning-staff requiring advice on equipment operation or status.

His role also involves assisting in major repairs and upgrades and participating in large-scale maintenance duties as part of the dinning team.

He is also responsible for performing preventative maintenance as well as scheduled predictive maintenance checks following manufacturers’ recommendation or/and as assigned.

The technician also provides on-site support during special events as well as during off hours, holidays, and weekends.

It also involves installing new equipment, repairing leaks, maintaining settings on wiring controls, and replacing defective or old parts.

It is also the kitchen technician’s duty to maintain inventory, as well as to ensure that tools and equipment are properly maintained. They must but not limited to:

  • In-depth knowledge of kitchen equipment.
  • Perform repairs and maintenance duties on a wide variety of kitchen and refrigeration equipment such as walk-in freezers, industrial-sized steam cookers, refrigerators, ice machines, washers, ovens, dryers, dishwashers, and water coolers, etc.
  • During events, complete buffet electrical set up
  • Knowledge in DM / HACCP inspections requirements records
  • Strong technical knowledge in Kitchen hood separation, Ansul system operation
  • Undergone Basic Food Hygiene training
  • Knowledge of fire alarm systems & Firefighting systems, including panel maintenance and reset procedures.
  • Aware about DM hygiene requirements; like Lux level, chemical usages while equipment servicing time, humidity and temperature inside the kitchen and stores, etc.
  • Carry out periodic inspection, cleaning, and equipment servicing.
  • Carry out installation of new equipment; perform repairs on leaks; ensure settings of wiring controls; change equipment parts that have become old or defective.
  • Collaborate with other maintenance workers and staff to effectively provide solutions to maintenance problems.
  • Use hand and power tools
  • Attend quickly to emergency call on equipment repair issues
  • Outstanding soldering and blazing skills, applying oxygen/propane
  • Strong ability to read and comprehend wiring diagrams, and to follow manuals on operation and installation to successful complete tasks
  • Strong ability to apply various types of equipment safely and efficiently, and to maintain and service them
  • Exceptional ability to work independently without direct supervision and take responsibility for the repair of assigned equipment
  • Excellent troubleshooting skills.
  • A keen eye for detail.
  • Laying electrical and sound cables.
  • Setting up and installing microphones, lights, video monitors, projectors, speakers, and video cameras.
  • Complete work orders on time
  • Create records of materials used

Requirements

  • Previous experience working as a kitchen technician.
  • Profound knowledge of how various types of kitchen and refrigeration equipment work
  • Exceptional ability to properly investigate problems with equipment, discover the issue, and resolve.
  • Repair and maintenance experience in the commercial kitchen or dinning service field
  • Strong knowledge of plumbing repair and installation practice and procedure
  • Strong knowledge of basic electrical practice, theory, and safety
  • Strong knowledge of the fundamental of commercial refrigeration practice and theory.
  • High level of physical fitness and the ability to lift heavy equipment.
  • Good communication and interpersonal skills.
  • Flexibility to work long shifts and overnight.

Contacts

Send your CV to : Type: Full-time

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Electronic / AV Technician

Audio video (AV) technicians should have advanced knowledge of audio and video equipment, experience with lighting and filming techniques, and excellent troubleshooting skills. AV Technician is responsible to set up and operate the video, audio, and lighting equipment used to enhance live events. Responsible for organizing and installing media equipment such as projectors, assemble microphones, mix sound boards, coordinate graphics, operate spotlights, manage video recordings, and provide technical support for corporate events with excellent troubleshooting skills.

Responsibilities

AV Technician is responsible for organizing and installing media equipment such as projectors, assemble microphones, mix sound boards, coordinate graphics, operate spotlights, manage video recordings, and provide technical support for corporate events with excellent troubleshooting skills. They must but not limited to:

  • In-depth knowledge of sound, video, and lighting equipment.
  • Familiarity with computers and IP Networking Systems.
  • Set up and installing microphones, lights, video monitors, projectors, speakers, and video cameras.
  • Conduct sound, visual, and performance quality cheques on Audio Video equipment.
  • Inspect mountings and electrical equipment to ensure they conform to health and safety regulations.
  • Record keeping filing.
  • Operate sound and visual equipment during live events.
  • Troubleshoot equipment and ensuring events run smoothly.
  • Maintain strong customer relations.
  • Disassemble audio and visual equipment and packing up after the event.
  • Excellent troubleshooting skills.
  • A keen eye for detail.
  • High level of physical fitness and the ability to lift heavy equipment.
  • Laying electrical and sound cables.
  • Setting up and installing microphones, lights, video monitors, projectors, speakers, and video cameras.
  • Complete work orders on time
  • Create records of materials used

Requirements

  • Previous experience working as an AV technician.
  • In-depth knowledge of sound, video, and lighting equipment.
  • Familiarity with computers and IP Networking Systems.
  • Excellent troubleshooting skills.
  • A keen eye for detail.
  • High level of physical fitness and the ability to lift heavy equipment.
  • Good communication and interpersonal skills.
  • Flexibility to work long shifts and overnight

Contact

Send your CV to : Type: Full-time

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CAFM Operator

Description

CAFM operator to perform clerical duties operating the Computer Aided Facilities Management(CAFM) Software or Computerised Maintenance Management Systems (CMMS) and create and maintain accurate data records for facilities with proper updates of the task executed within the premises.

Responsibilities

CAFM Operation is responsible for Workload Monitoring, Planning & Scheduling along with CAFM/CMMS Systems Support. They must but not limited to:

a. Workload Monitoring, Planning & Scheduling:

  • Familiarity with IBM Maximo system application.
  • In-depth knowledge of maintenance strategy such as reactive, preventive, corrective, predictive, statutory, drills, etc.
  • To continuously monitor the call list on CAFM for incoming work requests and ensure that :-
  • - The Service Level Agreement (SLA) priority assigned by the Helpdesk is justifiable, given the work content details, and change if required.
  • - The work content details give sufficient information for the work to be effectively carried out.- Duplicate work requests are eliminated, where possible.
  • - Work Orders are created from Call requests.
  • To continuously monitor the work order list on the Computer Aided Facilities Management(CAFM) system ensuring that:
  • - Work Orders are batched into skill and location groups to ensure the most effective and efficient service
  • - delivery that helps achieve the KPI priorities and SLA timelines set against each job is attained.
  • - The Maintenance Operatives have a manageable number of Work Orders to sustain their workflow rate, while not overloading.
  • - The Maintenance Operatives give an acceptable level of feedback, on rectification actions taken or any problems/issues they encounter which could be useful in future fault rectification.
  • To review on a regular basis Work Orders those has been suspended and ensure that the reason for their suspension is identified in the relevant section of the Work Order record on CAFM.
  • To monitor and progress (via third parties in some cases) the actions on suspended Work Orders to a successful completion.
  • Co-ordinate the transfer of Work Orders between skill sets and shifts to effective completion within KPIs and SLAs.
  • Co-ordinate Stores requirements to ensure timely ordering, delivery and issuing of spares and materials to ensure KPIs are met, progressing and chasing overdue items.
  • Arrange access with clients when required and reschedule Work Orders to suit.
  • Monitor PPM workloads and issue to ensure that they are completed on a priority basis, with statutory being highest, ensuring that if all are completed by due dates.
  • Monitor the PPM workloads to ensure that any non-priority work which is missed during the month is identified
  • Inform Clients of schedule PPM works which could be disruptive to their service delivery.
  • Ensure that Work Orders are raised to cover any remedial actions identified on PPM work, both in-house and contractor.

b. CAFM/CMMS Systems Support:

  • Ensure that the Asset Register is up to date regarding additions, deletions and changes, in particular those created through New Works
  • Ensure all assets are assigned to their correct location and data field sets.
  • The relevant maintenance plans are applied to assets as defined.
  • The correct task descriptions are linked to all maintenance plans as defined
  • All work carried out by in-house staff and Contractors, for both planned maintenance and reactive, is recorded against the appropriate asset and that all spares and materials used are recorded against the correct asset.
  • All Staff resource lists are kept up to date on the CAFM Systems.

Requirements

  • Previous experience working as an CAFM operator.
  • In-depth knowledge of various maintenance strategy.
  • Familiarity with IBM Maximo system application.
  • Excellent troubleshooting skills.
  • A keen eye for detail.
  • Good communication and interpersonal skills.
  • Flexibility to work long shifts and overnight

Contacts

Send your CV to : Type: Full-time

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Corporate Communications Manager, Middle East and Africa

Corporate Communications Manager, Middle East and Africa
At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

We are looking for a Corporate Communications Manager, Middle East and Africa to join our team in Dubai.

Global Corporate Communications is responsible for coordinating all PR, media relations and corporate communications activities for the retail and institutional channels in the region.

Reporting to the Head of Corporate Communications-EMEA (HCCE), the Corporate Communications Manager, Middle East and Africa will be responsible for the press office and day to day management of media activity in the Middle East and Africa regions and developing a comprehensive PR strategy that aligns with key business objectives. The main focus countries are UAE, Saudi Arabia and South Africa.

What are the ongoing responsibilities of this position?

Managing the press office and day to day media activities:
  • Develop and maintain strong working relationships with influential journalists across the region.
  • Proactively draft press releases, placed articles, press statements, Q&As and interview talking points.
  • Lead creative pitch campaigns to promote our capabilities and various asset classes across retail and institutional channels in line with sales and marketing efforts.
  • Develop / support specific campaigns in line with business objectives.
  • Support on strategic initiatives around ESG, diversity & inclusion, women in investment and others.
  • Identify and develop thought leadership opportunities to showcase the group's investment expertise.
  • Stakeholder Management: Collaborate with distribution teams, and marketing in setting goals, creating a comprehensive and integrated communications strategy and communicating PR strategy and effectiveness.
  • Provide PR activity support at key regional conferences and during portfolio manager visits.
  • Build and strengthen existing media relationships with relevant Middle East reporters and target and develop new relationships

PR agency management
  • Develop and maintain a strong relationship and work closely with the local PR agency to set, monitor and communicate on agreed PR activity for the region.
  • Train agencies on FT capabilities, specialist investment managers, product offerings, messages and key material.
  • Work closely with local market PR agencies and country heads / marketing leads to develop and execute on local PR objectives within allocated budget.
  • Leverage FT content with PR agency partners and help to coordinate media outreach and prioritization of media engagement.

Developing Communications collateral to support EMEA product development efforts.
  • Develop press releases, statements, FAQs and communications related changes regarding fund launches, mergers and closures.
  • Understanding product priorities and using commercial acumen to deliver appropriate medium for product communications externally.
  • Collaborate with Corp Comms EMEA team members to coordinate distribution of collateral.

Media Training (Train/Coach/Support Spokespeople & Others)
  • Provide regular coaching and guidance in message development for Middle East & Africa spokespeople - including provision of media briefing notes and joining for media interviews.
  • Conduct media training for spokespeople and provide direction and feedback in preparation for print interviews and TV appearances.

PR Measurement and Evaluation
  • Maintain detailed records of media relations activity.
  • Review and report on press activity on a regular basis.
  • Evaluate PR agency's performance

What qualifications, skills and experience would help someone to be successful?
  • Bachelor's degree in Public Relations, Journalism or Communication or equivalent work experience.
  • 7-9 years of relevant PR experience across one or all business channels (retail and institutional) within an asset management environment.
  • Thorough understanding of strategic communication and the financial industry is essential.
  • Experience of working with asset management firms and product knowledge are important.
  • Superior writing and editing skills required. Experience writing for a variety of communication vehicles: press releases, newsletters, memos, Intranet content, talking points, presentations, video, etc.
  • Arabic language preferred
  • Strong team player. Coordinates and follows guidance for consistency across region.
  • Strong interpersonal skills and ability to communicate at all levels.
  • Ability to build strong media relationships.
  • Ability to work in a matrix structure with multiple stakeholders.
  • Must be adept at handling multiple projects simultaneously, setting priorities and achieving objectives.
  • Must possess exceptional interpersonal skills and be assertive and relentless in the pursuit of making certain that company news gets appropriate attention among the media and the public.
  • Able to partner with a diverse set of stakeholders and communicate across various levels of management.
  • Able to represent the group and company in a professional manner at all times.
  • Able to present intelligent solutions and processes for solving difficult problems.
  • Able to make decisions and manage follow-through.
  • Encourages others to achieve objectives through effective use of planning, prioritizing and goal setting.
  • Proven ability to manage PR Agency teams. The ability to stimulate creativity is critical.
  • Ad-hoc regional travel may be required.

#MID_SENIOR_LEVEL

Experience our welcoming culture and reach your professional and personal potential!

Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

Hear more from our employees

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered.

Learn more about the wide range of benefits we offer at Franklin Templeton

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.
Job ID 857673

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Corporate Communications Manager, Middle East and Africa

At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.
Come join us in delivering better outcomes for our clients around the world!
We are looking for a Corporate Communications Manager, Middle East and Africa to join our team in Dubai.
Global Corporate Communications is responsible for coordinating all PR, media relations and corporate communications activities for the retail and institutional channels in the region.
Reporting to the Head of Corporate Communications-EMEA (HCCE), the Corporate Communications Manager, Middle East and Africa will be responsible for the press office and day to day management of media activity in the Middle East and Africa regions and developing a comprehensive PR strategy that aligns with key business objectives. The main focus countries are UAE, Saudi Arabia and South Africa.
What are the ongoing responsibilities of this position?
Managing the press office and day to day media activities:
  • Develop and maintain strong working relationships with influential journalists across the region.
  • Proactively draft press releases, placed articles, press statements, Q&As and interview talking points.
  • Lead creative pitch campaigns to promote our capabilities and various asset classes across retail and institutional channels in line with sales and marketing efforts.
  • Develop / support specific campaigns in line with business objectives.
  • Support on strategic initiatives around ESG, diversity & inclusion, women in investment and others.
  • Identify and develop thought leadership opportunities to showcase the group’s investment expertise.
  • Stakeholder Management: Collaborate with distribution teams, and marketing in setting goals, creating a comprehensive and integrated communications strategy and communicating PR strategy and effectiveness.
  • Provide PR activity support at key regional conferences and during portfolio manager visits.
  • Build and strengthen existing media relationships with relevant Middle East reporters and target and develop new relationships
PR agency management
  • Develop and maintain a strong relationship and work closely with the local PR agency to set, monitor and communicate on agreed PR activity for the region.
  • Train agencies on FT capabilities, specialist investment managers, product offerings, messages and key material.
  • Work closely with local market PR agencies and country heads / marketing leads to develop and execute on local PR objectives within allocated budget.
  • Leverage FT content with PR agency partners and help to coordinate media outreach and prioritization of media engagement.
Developing Communications collateral to support EMEA product development efforts.
  • Develop press releases, statements, FAQs and communications related changes regarding fund launches, mergers and closures.
  • Understanding product priorities and using commercial acumen to deliver appropriate medium for product communications externally.
  • Collaborate with Corp Comms EMEA team members to coordinate distribution of collateral.
Media Training (Train/Coach/Support Spokespeople & Others)
  • Provide regular coaching and guidance in message development for Middle East & Africa spokespeople – including provision of media briefing notes and joining for media interviews.
  • Conduct media training for spokespeople and provide direction and feedback in preparation for print interviews and TV appearances.
PR Measurement and Evaluation
  • Maintain detailed records of media relations activity.
  • Review and report on press activity on a regular basis.
  • Evaluate PR agency’s performance
What qualifications, skills and experience would help someone to be successful?
  • Bachelor’s degree in Public Relations, Journalism or Communication or equivalent work experience.
  • 7-9 years of relevant PR experience across one or all business channels (retail and institutional) within an asset management environment.
  • Thorough understanding of strategic communication and the financial industry is essential.
  • Experience of working with asset management firms and product knowledge are important.
  • Superior writing and editing skills required. Experience writing for a variety of communication vehicles: press releases, newsletters, memos, Intranet content, talking points, presentations, video, etc.
  • Arabic language preferred
  • Strong team player. Coordinates and follows guidance for consistency across region.
  • Strong interpersonal skills and ability to communicate at all levels.
  • Ability to build strong media relationships.
  • Ability to work in a matrix structure with multiple stakeholders.
  • Must be adept at handling multiple projects simultaneously, setting priorities and achieving objectives.
  • Must possess exceptional interpersonal skills and be assertive and relentless in the pursuit of making certain that company news gets appropriate attention among the media and the public.
  • Able to partner with a diverse set of stakeholders and communicate across various levels of management.
  • Able to represent the group and company in a professional manner at all times.
  • Able to present intelligent solutions and processes for solving difficult problems.
  • Able to make decisions and manage follow-through.
  • Encourages others to achieve objectives through effective use of planning, prioritizing and goal setting.
  • Proven ability to manage PR Agency teams. The ability to stimulate creativity is critical.
  • Ad-hoc regional travel may be required.
#MID_SENIOR_LEVEL
Experience our welcoming culture and reach your professional and personal potential!
Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.
Hear more from our employees
By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered.
Learn more about the wide range of benefits we offer at Franklin Templeton
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email to In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.

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Senior Support Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Como is the pioneer of Data-Driven Customer Engagement & Loyalty Solutions. Como helps F&B and Retail businesses increase their revenue, build strong relationships with their clients, know them better, and keep them coming back. Como’s turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size business. It features a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omnichannel communication, auto-generated AI campaigns, customized and branded mobile app, and much more.

Are you looking for an opportunity to work in a fast-growing company in a positive and friendly team environment? If so, we may be the business for you!

We are looking for an organized, analytical, and empathetic Senior Support Specialist with great technical, relational, and communicational skills to assist our clients with technical problems when using our products and services.

Responsibilities :
  • The Senior Support Specialist responsibilities include providing second level support for high impact issues reported by the clients, ensuring efficiency and client satisfaction
  • Lead and serve as a role model for other support specialists while enforcing the company's policies and regulations
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Respond to customer queries promptly and effectively
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Gather customer feedback and share it with our Product, Sales and Marketing teams

Requirements :
  • BS degree in Information Technology, Computer Science or equivalent
  • Experience as a Senior Support Specialist or similar CS role
  • Knowledge of operating systems, web services, and API
  • Proven support experience in software as a service (SaaS) and other cloud applications
  • Ability to troubleshoot complex software issues.
  • Excellent problem-solving skills and multi-tasking abilities
  • Detail-oriented, analytical, and creative thinker
  • Demonstrated ability to increase customer satisfaction
  • Proficiency in English, with strong written and verbal communications skills
  • Ability to work with cutting-edge technology and assimilate information rapidly

The teams provide technical support coverage for our clients in different regions worldwide, therefore, the timings are 12.30pm to 10.00pm and 3.30pm to 1.00am.

In addition to a competitive salary, you’ll have access to an excellent benefits package, including :
  • A positive, productive, and energetic work environment!
  • 25 days annual holiday
  • Global career progression opportunities
  • Office with an amazing views on JLT park and lake and Dubai Marina
  • Exciting team-building activities

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .

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Senior Technical Sales Consultant

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Be part of our international team, apply today and join our award-winning Fortune 500® company!

We currently have an opportunity for a Senior Technical Sales Consultant to join our PRIME Business Solutions team based in Dubai, UAE. The team is responsible for planning and implementing PRIME strategic business development objectives, researching, evaluating and managing new strategic business opportunities, entry into niche or new geographic markets, major segment initiatives, and key partnerships and alliances pursuant to the mid to long-range strategic plans of the business.

The Senior Technical Sales Consultant will be responsible for providing support to the sales team by providing in-depth technical & business knowledge of payment acceptance processes and associated services. They will spend the majority of time interacting and providing consultative services to new and potential clients with respect to implementing and configuring the TSYS products & services for effective and efficient transaction services. They may also take the role of technical Subject Matter Expert (SME) with respect to TSYS and partner solutions during the sales process.

Key responsibilities include:

  • Provide highly advanced payment processing technical design pre-sales support by accompanying the sales team to meetings with prospects. This would typically involve giving presentations to all levels up to and including C-level prospective and existing clients and ISV's, providing product demonstrations, and using whiteboard sessions, all with a focus on maintaining a sales-oriented approach to the client’s requirements through discovery phase exercises. 80-90% time spent with prospective client or preparing for client meetings.

  • Highly in-depth knowledge of payment processing designs and/or TSYS products through research and testing in order to act as subject matter expert with prospective customers. Maintain accurate & current product & services knowledge working collaboratively with product teams across TSYS. Provide support and consulting to lower level Tech Sales Consultants.

  • Demonstrate working knowledge of basic to intermediary level of programming & scripting skills (Java, PHP, C++/.NET, HTML etc.) for effective implementation of TSYS products & services. Produce clear and precise documentation for clients based on business and functional requirements for successful deployment of TSYS products & services. Leads the proposal support to the sales team, leads and reviews the completion of the business, technical and functional sections of RFI and RFP documents.

  • Remains knowledgeable and up-to-date on the current product/service portfolio and changes/developments within the payments industry. Maintains a comprehensive knowledge of all applications, modules, Value Added Products (VAP) offerings, and/or systems that are being sold by the supported Sales team.

  • Performing analysis, ensuring its accuracy, and recommending alternative solutions within project strategy and deliverable prioritization which may include feasibility study and risk analysis. Understanding client needs and impacts to their systems and adjusting delivery within the client’s requirements.

Essential requirements:

  • 10+ years relevant experience in the financial services industry (preferably payment systems industry) and/or IT industry

  • Experience and knowledge of application development methods and the software development lifecycle preferably with banking / payment applications

  • Demonstrated / proven ability to build relationships at different levels with a variety of stakeholders, up to and including C level

  • Experience of working in a dynamic and fast paced environment.

Other Requirements:

  • Ability to write basic code in a mainstream language such as Java, .NET, ASP or PHP & basic scripting knowledge of using HTML & JavaScript.

  • Ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences, in a sales-oriented manner.

  • Excellent spoken and written English communication skills

  • Educated to degree level in a relevant subject such as Computer Science, MIS, Business or Finance

  • Strong ability to learn new technologies and positively handle situations / tasks of wide-ranging complexity and risk

  • Flexibility to travel as required (in the future)

  • Flexibility to work unsociable hours with clients and teams in different time zones when required.

TSYS offers structured career development, supported by training that provides the opportunity to learn and develop.

In addition to a competitive salary, you’ll have access to an excellent benefits package, including:

  • Accommodation / transportation allowance

  • Private medical insurance for you and your family, non-contributory, in and out patient cover

  • 25 days holiday, plus all public holidays

  • Flexible working (hybrid model – part from home, part from office)

  • Fridays 12pm finish time

  • Wellbeing initiatives with access to support services

  • Regular social events and charitable initiatives to give back to our community.

To apply for this position, please visit our website www.globalpayments.com/about-us/careers and apply through the online system. All applications will be treated in the strictest confidence.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .

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Associate/VP - Fixed Income Sales

Associate/VP - Fixed Income Sales
We are looking for an Associate or a VP to join our Fixed Income Sales team in Dubai.

Duties and Responsibilities

Part of the duties are, but not limited to:
  • To assist in the coverage of Financial Institutions (including Banks and Non-Banks FIs) from the Middle East, North Africa and Turkey region on the Global Markets side, with daily interactions with clients via calls, meetings and/or online chats.
  • To focus on Flow Products in the Fixed Income space, including Cash Rates and Derivatives, Cash bonds & Repo.
  • To work with the traders and help in trading on any axes they may have.
  • To work with the wider FI Sales team and help in crossing potential client interests.
  • To contribute to the overall performance of the FI Sales team and help in achieving the team's yearly budget.
  • To work closely with the various Relationship Mangers in servicing the Bank's clients and in achieving revenue targets
  • Work on the KYC/client onboarding process, liaising with clients and assisting the Client Management team
  • To submit EOD reports
  • To submit client meeting notes in Salesforce

Qualifications, Skills and Experience
  • Bachelor's Degree or equivalent
  • Very good knowledge of Global Markets in general and a strong understanding of the Bond market in particular
  • Previous Fixed Income sales experience essential
  • Bloomberg/ Reuters and eTrading platform knowledge preferred
  • Customer-centric career experience (prior Bond Sales experience is a plus)
  • Great organisational and time management skills
  • Excellent communication skills
  • Strong numerical and analytical skills
  • Demonstrable ability to innovate, support change and solve problems
  • Collaborative/team player nature key, to contribute to a successful team performance
  • Sound knowledge of the Banking Industry
  • High level of computer literacy and skills in data manipulation / presentation
  • Arabic language skills are an asset, but not essential

We champion a flexible work environment, as we understand the need for people to meet other commitments or simply strike a good work-life balance. As such, we are happy to talk flexible working for this role such as reduced working hours. The role will also include homeworking.

At Mizuho we are committed to supporting equality and diversity, and seek to create a workplace that is fully inclusive. We welcome applications from all sections of the community that we operate in and from all ethnic backgrounds, sexual orientation, beliefs, gender identities and disabilities.

If you require more information about our equal opportunities policy or wish to discuss any accessibility requirements or reasonable adjustments please contact the recruitment team - and we will be happy to help.

Mizuho Bank provides financial and strategic solutions for the increasingly diverse and sophisticated needs of international clients, focusing its efforts on serving major corporations, financial institutions, individuals and public sector entities. A relationship management approach to serving clients enables Mizuho Bank, together with group companies including Mizuho Trust & Banking and Mizuho Securities, to develop customised solutions in areas such as corporate, structured and project finance, transaction banking and risk management.

With 81 offices outside Japan, Mizuho Bank offers both local experience and the ability to progress careers across its global business network. Mizuho Bank is a subsidiary of the Japan-based Mizuho Financial Group, Inc, one of the largest financial services companies in the world, with total assets of approximately US $1.8 trillion (as of March, 2016). Mizuho London Branch has over 850 employees, Mizuho Bank employs over 27,000 employees and is part of the Mizuho Financial Any personal data you provide will be processed in accordance with our Recruitment Privacy Notice. Please do not create an account or apply for any vacancy if you do not agree to the terms of our Recruitment Privacy Notice available here
Job ID 2541

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Support Specialist

Support Specialist
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Como is the pioneer of Data-Driven Customer Engagement & Loyalty Solutions. Como helps F&B and Retail businesses increase their revenue, build strong relationships with their clients, know them better, and keep them coming back. Como's turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size business. It features a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omnichannel communication, auto-generated AI campaigns, customized and branded mobile app, and much more.

Are you looking for an opportunity to work in a fast-growing company in a positive and friendly team environment? If so, we may be the business for you!

We are looking for an organized, analytical, and empathetic Support Specialist with great technical, relational, and communicational skills to assist our clients with technical problems when using our products and services.

Responsibilities :

  • Respond to customer queries promptly and effectively
  • Identify customer needs and help them use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints and reach out to provide assistance
  • Share feature requests and effective workarounds with clients and team members
  • Inform customers about new features and functionalities
  • up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements :
  • BS degree in Information Technology, Computer Science or equivalent
  • Experience as a Support Specialist or similar CS role
  • Knowledge of operating systems, web services, and API
  • Proven support experience in software as a service (SaaS) and other cloud applications
  • Ability to troubleshoot complex software issues.
  • Excellent problem-solving skills and multi-tasking abilities

  • Detail-oriented, analytical, and creative thinker
  • Demonstrated ability to increase customer satisfaction
  • Proficiency in English, with strong written and verbal communications skills
  • Ability to work with cutting-edge technology and assimilate information rapidly

The teams provide technical support coverage for our clients in different regions worldwide, therefore, the timings are 12.30pm to 10.00pm and 3.30pm to 1.00am.

In addition to a competitive salary, you'll have access to an excellent benefits package, including :
  • A positive, productive, and energetic work environment!
  • 25 days annual holiday
  • Global career progression opportunities
  • Office with an amazing views on JLT park and lake and Dubai Marina
  • Exciting team-building activities

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact Job ID R0052038

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Client Associate

The Role
Our established Dubai based Sales Team actively covers global & local intermediaries, family offices, asset managers, insurance companies, pension funds and sovereign wealth funds with a dynamic and team driven approach across the Middle East and North Africa. This broad client base will have different needs and requirements with regards to strategies they invest in and day-to-day client servicing.
In this role you willprovide on-going supporting to the Sales team with their day-to-day client activity and strategic initiatives while working with the following teams: Portfolio Management, Client Services, Marketing, RFP, Compliance and Performance Team.
Primary Responsibilities:
  • Conducting market research and help on business strategy/client analysis.
  • Supporting client and prospects-related activity (presentations, follow the country specific regulatory framework, etc.).
  • Assisting the Sales team during client meetings, write call reports and ensuring the completion of follow-up tasks.
  • Providing administrative support to the Sales team (data base management, managing the CRM system, pipeline run, client/product mapping) to help enhance the sales process.
  • Organising and proactively helping with targeted client events across Middle East & North Africa.
  • Working closely with internal stakeholders such as Client Service, marketing, compliance and legal.
  • Building your understanding of NB’s capabilities and product suite across various asset classes. Working closely with the client facing team to ensure clients’ deliverables and follow up requests are completed.
Career Perspectives:
  • You will enjoy working with a growing and dedicated asset management firm and with a successful and stable Sales team to further develop their MENA franchise.
  • This is an excellent opportunity to learn about leading fundamental and quantitative investment strategies through regular interaction with proven and senior Portfolio Managers, located around the world.
  • As you grow in through successfully supporting the Dubai based Sales Team, you could have the opportunity to meet with clients and contribute to asset raising through providing solutions to investors across the MENA region.
Ideal Candidates:

  • Confident and motivated individual with strong communication (oral and written), interpersonal skills
  • Desire to work in a collaborative, team environment which is fast-paced, where we strive to provide an excellent work experience
  • Ability to multitask and take ownership on tasks with great responsibility.
  • Strong organisational skills.Strong problem-solving skills.
  • Eagerness to learn about new products and asset classes.
Qualifications/Skills:
  • Bachelor’s degree
  • Excellent Microsoft Office skills (PowerPoint, Excel etc). Minimum of two years’ work experience in financial services industry (preferably asset management).
Who you are:
  • Highly organised with a self-starter mindset, who can take ownership to move initiatives forward
  • Comfortable with ambiguity
  • Analytical creativity and intellectual curiosity with a strong attention to detail
  • Proactive and self-driven work style and a good team player
  • High level of integrity with an ability to learn and an ambition to excel
  • Outstanding communication skills, including writing and creating presentations
  • Possess a willingness to communicate with all levels of the organisation
Neuberger Berman is an equal opportunity/affirmative action employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Learn about the
Applicant Privacy Notice
.

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Support Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Como is the pioneer of Data-Driven Customer Engagement & Loyalty Solutions. Como helps F&B and Retail businesses increase their revenue, build strong relationships with their clients, know them better, and keep them coming back. Como’s turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size business. It features a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omnichannel communication, auto-generated AI campaigns, customized and branded mobile app, and much more.

Are you looking for an opportunity to work in a fast-growing company in a positive and friendly team environment? If so, we may be the business for you!

We are looking for an organized, analytical, and empathetic Support Specialist with great technical, relational, and communicational skills to assist our clients with technical problems when using our products and services.

Responsibilities :

  • Respond to customer queries promptly and effectively
  • Identify customer needs and help them use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints and reach out to provide assistance
  • Share feature requests and effective workarounds with clients and team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements :
  • BS degree in Information Technology, Computer Science or equivalent
  • Experience as a Support Specialist or similar CS role
  • Knowledge of operating systems, web services, and API
  • Proven support experience in software as a service (SaaS) and other cloud applications
  • Ability to troubleshoot complex software issues.
  • Excellent problem-solving skills and multi-tasking abilities
  • Detail-oriented, analytical, and creative thinker
  • Demonstrated ability to increase customer satisfaction
  • Proficiency in English, with strong written and verbal communications skills
  • Ability to work with cutting-edge technology and assimilate information rapidly

The teams provide technical support coverage for our clients in different regions worldwide, therefore, the timings are 12.30pm to 10.00pm and 3.30pm to 1.00am.

In addition to a competitive salary, you’ll have access to an excellent benefits package, including :
  • A positive, productive, and energetic work environment!
  • 25 days annual holiday
  • Global career progression opportunities
  • Office with an amazing views on JLT park and lake and Dubai Marina
  • Exciting team-building activities

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .

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Technical Support Analyst

Technical Support Analyst
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Be part of our international team, apply today and join our award-winning Fortune 500® company!

An opportunity has arisen for a Technical Support Analyst to join our TMTX Endpoint Services support team in Dubai which at present consists of two separate offices. The Technical Support Analyst I is a customer centric role responsible for providing technical support to the end-user community and associated enterprise applications, network connectivity, desktop infrastructure (both physical and virtual), operating systems, software, hardware, and peripherals. Responsibilities include handling multiple communication channels for support requests from end users including incoming calls, tickets within the IT Service Management system, instant message, and email to record and resolve reported incidents, service requests, and access requests within agreed service levels. The technician will investigate and respond to all support requests by following documented process and procedures with the goal of restoring or fulfilling endpoint services for end users in the most efficient manner available. The role may include after-hours on-call support.

Key Responsibilities:
  • Provide customer service by adhering to the TMTX customer charter.
  • Prepares desktops and laptops by imaging devices in preparation for deployment and testing them for proper operation. Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc. Sets up and configures appropriate hardware and software for new team members as primary analyst.
  • Assists with maintaining the functionality and efficiency of computer and user objects in active directory. Configures user access for basic Local Area Network (LAN) services to include setting up email accounts for hired team members and deletion of terminated team members.
  • Builds and configures infrastructure underpinning LAN services, as directed under supervision.
  • Responds to routine technical issues surrounding desktop/laptop hardware (e.g. replacement of peripheral equipment due to failure), Microsoft Operating Systems, and/or installed software (e.g. basic software corruption), and follows through to appropriate resolution. Delivers replacement equipment, as directed.
  • Prepares information on LAN capacity and performance through collection of automated reports and data providing to higher level analyst for reporting.
  • Reviews and updates basic and standard departmental documentation, as directed.
  • Assists with adherence to technology policies and compliance with all security controls, as directed.
  • Ensures that allocated work queues are responded to and actioned in an appropriate timescale seeking support from higher level analysts or managers as needed.
  • Assist in system upgrades and maintenance, including, but not limited to, add and/or remove memory, hard drives, video cards and power supplies.
  • Update Asset Management systems to reflect user hardware assignments and leverage other systems (AD, Patching System, AV) to audit, reconcile & correct invalid inventory data as directed.
  • Maintain asset information for budget and or refresh programs.
  • Enter orders into the procurement system and track approvals for updates.
  • All other duties as assigned.

Key Requirements:
  • Bachelor's Degree Relevant Experience or Degree in: Computer Science, Management Information Systems preferred; other degrees considered.
  • Typically No Relevant Experience Required. Previous experience in an IT Server, Network, and/or PC Support, or IT customer support environment considered a plus.

TSYS offers structured career development, supported by training that provides the opportunity to learn and develop.

In addition to a competitive salary, you'll have access to an excellent benefits package, including:
  • Accommodation / transportation allowance
  • Private medical insurance for you and your family, non-contributory, in and out patient cover
  • 22 days holiday, plus all public holidays
  • Flexible working (hybrid model - part from home, part from office)
  • Fridays 12pm finish time
  • Wellbeing initiatives with access to support services
  • Regular social events and charitable initiatives to give back to our community.

To apply for this position, please visit our website www.globalpayments.com/about-us/careers and apply through the online system. All applications will be treated in the strictest confidence.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact Job ID R0051818

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Senior Analyst, Fund Accounting

Senior Analyst, Fund Accounting
About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role/ Department:

This role sits in Northern Trust Saudi office and reports in to Head of Operations and is responsible for overall Saudi FA unit including but not limited to smooth functioning of the FA operations & internal and external client interaction/satisfaction

The key responsibilities of the role include:


  • Responsible for oversight of NAVS and the participating in the preparation of financial statements for designated portfolios on daily or periodic basis.
  • Reconcile various accounts, or reviewing reconciliations prepared by others, and promptly researching and correcting any variances.
  • Perform daily monitoring and reviews of day to day operations to ensure compliance with company's guidelines and clients requirement.
  • Provide management information on a periodic and ad hoc basis as directed by line manager. Undertake ad hoc assignment as directed by line manager

The successful candidate will benefit from having:

Proficient accounting knowledge, preferably in fund valuation, with proficiency in MS office applications.

The role requires excellent analytical skills, communication skills, organisational skills, people management skills and problem solving skills.

The candidate should be solution oriented, proactive, an out of the box thinker and have good networking and communication skills in English both spoken and written.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Job ID 109655

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DUBAI Institutional Sales Representative (Arabic speaking) Dubai

Institutional Sales Representative (Arabic speaking)

Match-Trade Group is a group of companies consisting of fintech/financial technology, liquidity provision and payments. The company has been operating globally since 2013 and has offices in several countries, including Cyprus (Nicosia & Limassol), Poland (Warsaw & Poznan), UAE, South Korea, Malaysia, India, and the USA.

For more information, visit our website: www.match-trade.com.

As we strive to enhance our team, we are actively seeking a talented Institutional Sales Representative (based in Dubai) to contribute to our success.

Wymagania



  • 2 years of experience in the Forex/Financial Brokerage industry, with experience in MENA markets highly valued
  • Wide business network, strong B2B connections around MENA preferable
  • Good knowledge of FX business, CFD specifics in a particular region
  • Very good interpersonal skills: sales personality, ability to maintain client interest, ability to close deals with clients and exceeds targets
  • Ability to work on own initiative, expand and generate business
  • Strength in problem solving, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask
  • Fluent Arabic
  • Fluent English
  • Experience in selling payment solutions, liquidity or technology to brokers would be viewed as an asset
  • Based in Dubai, willingness to travel (events/exhibitions and other networking opportunities)

Obowiązki



  • Generate leads via personal network and networking events
  • Excellent customer service throughout the whole sales cycle from initial contact to completion
  • Presenting products to prospective Clients (remotely/live)
  • Prepare business plans for the targeted region
  • Dealing with prospective clients via emails, social media, telephone
  • Collaborate with all departments including products team, marketing and technology team
  • Stay up to date with developments in the industry
  • Represent the Company at EXPOs and external meetings
  • Maintain an organized database of clients and or prospects while supporting them

Oferujemy



  • Full-time job: 5/2 (Saturday and Sunday days off)
  • Attractive payment conditions will be offered to successful candidates
  • A modern office-based workplace with all necessary equipment located in Dubai
  • A team of top international professionals to learn from
  • Training sessions and webinars
  • Multicultural working environment
  • Space for your own ideas

Interested? Send us your CV - we want to meet you!

Please be advised that the data administrator is Match-Trade Technologies. Your personal data will be processed only for the purpose of this recruitment process. If you want us to process your personal data also for the purpose of future recruitment processes in Match-Trade Technologies, please add the following consent to your application or send it to us in a message: “I agree to processing of my personal data by Match-Trade Technologies for the purpose of future recruitment processes”. The consent to the processing of personal data may be withdrawn at any time by sending a request to:

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Praca stacjonarna: Dubai
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Business Development Manager
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Dubai

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Karyna Sai
IT Recruiter

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