• Posted by Marsh
• Posted on 22-01-2025

Mercer is seeking a Transformation & Change Program Manager in Dubai with experience in designing, project managing and executing complex operational change. You will need to be a strategic thinker with experience working on target operating models and M&A-type projects and be able to demonstrate a thorough understanding of how an organization works. Reporting to the Global Transformation & Change Delivery Team within the Operations & Technology organization, you will be responsible for designing, managing, and executing transformation programs to deliver key strategic initiatives for the organization.

What can you expect:

• An opportunity to design strategic initiatives that deliver profitable growth for Mercer's Health, Wealth and Career businesses globally.
• Engagement with key C-Suite Stakeholders to gain effective buy-in and ensure organizational resources are available.
• To build and maintain effective relationships with senior business partners and third parties and help facilitate timely decision-making and trade-offs.
• To be a key member of the transformation & change team and contribute to a culture of constant improvement across a global organization.

What you will be rewarded with:

• A role that can offer variety and be part of a growing dynamic team within a large stable corporate organization.
• Competitive salary and an excellent benefits package.
• Hybrid working model: We offer a collaborative working environment, with three days in the office and two days of remote work per week, fostering work-life balance and flexibility.

We will rely on you to:

• Lead and manage highly complex, broad, and/or multi-year international programs and projects, ensuring successful delivery of key strategic initiatives.
• Support C-Suite business leaders and staff in scoping, defining, planning, and executing programs and projects, validating and quantifying assumptions.
• Translate requirements into tangible outputs, outcomes, and benefits.
• Develop detailed program delivery roadmaps, including resources, outcomes, schedules, costs, assumptions, dependencies, and business integration plans for large-scale, complex strategic initiatives.
• Serve as a subject matter expert in design and delivery, providing guidance and support to the wider business in defining the right approaches and ensuring solutions are fit for purpose.
• Foster effective relationships with senior business partners and third-party vendors, facilitating timely decision-making and communication of progress, risks, and issues to key stakeholders.

What you need to have :

• 15+ years of professional services experience, with 8+ years in designing and implementing changes to operating models in financial services.
• Demonstrated experience as a Program Manager leading large and complex programs across matrix-structured organizations, ideally across continents/regions.
• Proven track record in managing and coordinating implementation with teams across different locations, including off-shoring/near-shoring teams.
• Strong understanding of change management principles and the ability to drive sustainable changes within the organization.
• Excellent communication and diplomacy skills, with the ability to guide, influence, and convince colleagues, leaders, and external stakeholders.
• Demonstrated experience in target operating models (TOM) design and organizational change programs, with a focus on stakeholder management and communication at the C-Suite level.

What makes you stand out:

• MBA or equivalent qualification preferred.
• Relevant program management qualification: MSP/PMI/APM or equivalent.
• Experience in Employee Benefits / Pensions / Investments or HR Consulting business and solutions is highly desirable, but not essential.
• Understanding of how to work with different cultures globally to deliver programs.
• Arabic speaking – is a plus.

If you are a strategic thinker with a thorough understanding of organizational dynamics and have a proven track record in leading complex transformation programs, we would love to hear from you. Apply now to join our team as the Transformation & Change Program Manager in Dubai.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

• Posted by Shaw Europe Limited Dubai Branch
• Posted on 22-01-2025

Job Title Shaw Contract Customer Service Specialist- Dubai Position Overview As a Customer Service Specialist, you will work to provide virtual and in person support to Middle East & French speaking customers. You will ensure that all customer contacts are dealt with effectively and courteously. This will include processing orders, preparing correspondence, and responding to enquiries as requested by the customer, sales, marketing and customer service management team (80%). The Customer Service Specialist is also responsible for ensuring a welcoming environment in the Dubai showroom and managing the sample library, refreshments, and coordination of maintenance vendors (20%). As a Shaw Representative you will strive to deliver a world class customer experience via phone, email and in person with a strong focus on First Contact Resolution. You will display a professional can-do attitude while interacting - multiple times a day - with key customers. You will take ownership of customer support through detailed follow-up from order processing to delivery of the product with a focus on continuous improvement. Responsibilities: Create a positive customer experience with assigned customers and communicate professionally to perform all order entry, maintenance, and enquiries along with other duties for assigned account base. (80%) Communicate with customers to confirm order and delivery details. Ensure compliance with import export requirements. Communicate with transportation partners to ensure accurate and reliable delivery of goods to the customer. Monitor orders and inventory position as needed to maximize service and reduce inventory and inventory handling costs. Analyze stock positions and proactively address concerns for customers Responsible for the resolution of routine questions and problems in a timely manner, provide alternative suggestions to satisfy customer requirements when necessary Must make sound decisions based on customer, company and employee needs, while ensuring compliance with department and company policies and procedures Seek to understand and anticipate the unique needs of customers Create and maintain a positive customer experience withing the Dubai showroom in support of sales activities. Maintain overall appearance of the showroom including stock library, management of cleaning service, building service, and flower/plant services Keep showroom displays and palettes up to date and regularly refreshed Maintain and order café supplies Manage sample and stock within the showroom Analyze job related information and make decisions based on previous experience. Maintain showroom calendar and visitor log. Provide sales team with weekly report on showroom activity. Greet showroom guests to create positive customer experience consistent with the brand. Present products to walk-in visitors when sales team is unavailable and provide literature. Professionally represent the company brand in all interactions and correspondence Process sample requests from customers, architects, designers If required send samples to customers, architects, designers for the region. Requirements: Ability to speak and write fluently in French A desire to deliver world-class customer service Strong attention to detail Clear, professional, and concise communication skills; written and verbal. Must have proficient adaptable computer skills Basic mathematical skills and problem solving abilities Excellent organizational and time management skills Ability to prioritize competing responsibilities. Ability to obtain and maintain authorization to work in the UAE Desired: 1-2 years Customer Service experience in a sales environment or hospitality support for a premium or luxury brand Project management experience Experience supporting European and Middle East customers Required Competencies: Communicate Effectively Build Customer Satisfaction Manage Work Learn & Apply . Work Shift Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws. As we continue to monitor the spread of COVID-19 (coronavirus), we might determine the need to postpone in-person interviews to ensure the health and safety of our associates, candidates, and the community. In this case, we can accommodate with a phone or video interview, and will schedule an in-person interview for a later date. The method by which you interview does not impact your standing as a candidate for this position. Shaw Industries Group, Inc. is more than a flooring company – we are 22,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. We provide carpet, resilient, hardwood, tile & stone, laminate, synthetic turf and other specialty items for residential and commercial markets worldwide. We meet diverse customer needs through an expansive portfolio of brands, including: Anderson Tuftex, COREtec, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Floors, Shaw Hospitality, Shaw Sports Turf, Southwest Greens, USFloors and more. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway with nearly $6 billion in annual revenue and representation throughout the U.S., as well as in Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, India, Mexico, Scotland, Singapore and the United Arab Emirates. For more information about our company brands, operations and community involvement, visit www.shawinc.com. If you need any additional assistance or accommodation or have questions, please contact us at

• Posted by FONIX INTERNATIONAL
• Posted on 22-01-2025

• Posted by RNA Resources Group Limited
• Posted on 22-01-2025

Are you a skilled driver with a manual license seeking an exciting opportunity in the supply chain sector? Join our team at Landmark Group and play a vital role in our logistics operations.

Responsibilities:

Safely operate and drive company vehicles to transport goods and materials to designated locations.

Adhere to all traffic laws, regulations, and company policies while driving.

Load and unload goods from vehicles as per delivery schedules.

Verify and ensure the accuracy of deliveries by cross-referencing with delivery documents.

Maintain cleanliness and routine maintenance of assigned vehicles.

Communicate effectively with dispatchers, supervisors, and other team members to ensure smooth operations.

Assist in the packing and sorting of goods as needed.

Follow established safety protocols and procedures at all times.

Report any vehicle malfunctions or accidents to the appropriate authorities.

• Posted by Media Solutions
• Posted on 22-01-2025