Role: Restaurant Manager - High Profile Restaurant, Dubai!Sector: Management Location: DubaiSalary: 2.4k - 3.1k per month + all inclusive and dependent upon experience
Role: GENERAL RESTAURANT MANAGER - AWESOME NEW CONCEPT LAUCHING, UAE!Sector: Management Location: DubaiSalary: 2.8k - 3.8k per month + .
Role: EXECUTIVE CHEF REQUIRED - RESTAURANT GROUP UAE!Sector: Culinary Kitchen Location: United Arab EmiratesSalary: 3.5k - 4.3k per year + .
Customer Service and Sales RepresentativeWe are Revana, a leader in outsourced sales and marketing solutions serving some of the worlds most prestigious brand names.We are looking for aggressive - peo
Laboratory AnalystScientific laboratory technicians carry out the work that allows scientists to concentrate on, and perform, the more complex analytical processes in the laboratory.Tasks can vary dep
Desktop Systems EngineerFor more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience s
UCCE Escalation EngineerAt eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Integrated Contact Solutions. We are a Cisco Gold Preferred partner and provide
Principal, Technical Accounting & Financial ReportingAttract, develop & engage a world-class workforceFor more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer deman
Develops organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establ
Call Recording & Analytics Systems ManagerAttract, develop & engage a world-class workforceFor more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the
Our team will help you reach your full potential as a TEFL teacher ; each school has a standardized induction program, regular training and observations, an extensive TEFL resource library as well as
Role: REVENUE MANAGER REQUIRED - FLAGSHIP 5* LEADING HOTEL GROUPSector: Finance Location: DubaiSalary: Market related
Role: Head Chef / Chef de Cuisine - Awesome Concept, Qatar!Sector: Culinary Kitchen Location: DohaSalary: Market related
Role: WAITERS - Awesome Beach Restaurant, Lounge & Bar - Abu Dhabi!Sector: Customer Services Location: Abu DhabiSalary: 360 per month + Service charge + Full expat packages
Role: RESTAURANT MANAGER - FRENCH HIGH END CONCEPT - DUBAISector: Management Location: DubaiSalary: 1.8k per month + full expat benefits
Role: HOSTESSES REQUIREDSector: Bid and tender Location: DubaiSalary: 1.1k - 1.2k per month + Tips
Role: COCKTAIL BARTENDERSSector: Bid and tender Location: DubaiSalary: 1.1k - 1.3k per month + tips
Role: TRAINING MANAGER - RESTAURANT GROUP, Dubai!Sector: Training Location: DubaiSalary: Market related
At Technology Solutions Group, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center and Cloud Computing solutions. As part of our Avaya Sales Engineering
Role: ASSISTANT RESTAURANT MANAGERS - STUNNING NEW RESTAURANT, DUBAI!Sector: Management Location: DubaiSalary: 830 - 1.4k per month + Salary Package Offered
Role: STORE MANAGER - FOODIE HOSPITALITY GROUPSector: Management Location: BahrainSalary: 21.6k per month + Salary Package Offered
Team Lead (Pooling)Team Leads are responsible for a teams performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and client metrics for inbound and outbound c
Mining Engineer1. Assessing the commercial viability of new mining ventures;2. Undertaking feasibility studies;3. Modelling or designing potential mine sites;4. Preparing plans for mines, for example
1. Prepares asset, liability, and capital account entries by compiling and analyzing account information.2. Documents financial transactions by entering account information.3. Recommends financial act
Accounting Clerk1. Maintains accounting records by making copies; filing documents.2. Reconciles bank statements by comparing statements with general ledger.3. Maintains accounting databases by enteri
1. Accomplishes finance human resource strategies by determining accountabilities; communicating and enforcing values, policies, and procedures; implementing recruitment, selection, orientation, train
Role: Restaurant Manager - High Profile Restaurant, Dubai!
Sector: Management
Location: Dubai
Salary: 2.4k - 3.1k per month + all inclusive and dependent upon experience
Role: GENERAL RESTAURANT MANAGER - AWESOME NEW CONCEPT LAUCHING, UAE!
Sector: Management
Location: Dubai
Salary: 2.8k - 3.8k per month + .
Role: EXECUTIVE CHEF REQUIRED - RESTAURANT GROUP UAE!
Sector: Culinary Kitchen
Location: United Arab Emirates
Salary: 3.5k - 4.3k per year + .
Customer Service and Sales Representative
We are Revana, a leader in outsourced sales and marketing solutions serving some of the worlds most prestigious brand names.
We are looking for aggressive - people to people- customer service and sales professionals to join the FedEx team. Successful candidates must be able to thrive in an environment that is fast paced, competitive, and constantly changing. You must be an individual who is driven by obtaining personal goals and a strong desire to be the best in your territory. Are you a motivated, entrepreneurial professional -- a problem solver who is ready to make an impact and ready for a job where you can have some fun too.
Agents work in a professional business-to-business territory team environment that provides warm leads to build their sales base. Client customers work in diverse and interesting industries; such as telecommunications, media, retail, technology, credit and financial services - all of which can partner with FedEx to enrich their shipping experience.
So, what will I actually be doing?
Calling on warm leads from existing account holders
Learning more about our customers and how their business ticks
Helping them save time, money and providing peace of mind
Finding satisfaction in developing the best FedEx solution
Achieving goals, while delivering a gratifying customer experience
Qualifications:
Exceptional written and verbal communication skills
6 months experience required; retail sales acceptable
Call center experience preferred
Outstanding telephone and customer service etiquette
High school or equivalent required; college degree a plus
Ability to navigate through several web applications simultaneously
Competency using Microsoft Windows
Becoming a Member of the Revana Team means:
Helping our Fortune 500 clients build their businesses
Nurturing existing business
Prospecting and developing accounts
Contacting new leads
Introducing customers to the best technology products and services provided by industry leaders
Building long-term customer relationships
What we offer:
Earn an average of $12.60/hr*
Advancement and Career Opportunities (we promote from within whenever possible)
Award-winning Recognition and Incentive Program
Medical and Dental Insurance Programs
Tuition Reimbursement & Retirement Planning
Paid Time Off
Ongoing Training and Development
Discounts at many major retailers & restaurants
Casual dress code
*Including base wage, commissions and performance incentives.
Laboratory Analyst
Scientific laboratory technicians carry out the work that allows scientists to concentrate on, and perform, the more complex analytical processes in the laboratory.
Tasks can vary depending on the specific employer but typically involve:
Performing laboratory tests in order to produce reliable and precise data to support scientific investigations;
Carrying out routine tasks accurately and following strict methodologies to carry out analyses;
Preparing specimens and samples;
Constructing, maintaining and operating standard laboratory equipment, for example centrifuges, Titrators, pipetting machines and pH meters;
Ensuring the laboratory is well-stocked and resourced;
Recording and sometimes interpreting results to present to senior colleagues;
Using computers and performing mathematical calculations for the preparation of graphs;
Keeping up to date with technical developments, especially those which can save time and improve reliability;
Conducting searches on identified topics relevant to the research;
Following and ensuring strict safety procedures and safety checks.
The actual nature of the work will depend upon the organisation. For example, within an environmental health department, the work may involve analysing food samples to consider prosecution and to protect public health, while within the water industry the work will mainly focus on the collection and analysis of water samples.
Desktop Systems Engineer
For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.
Our capabilities include:
Design: Customer Strategy Services
Enable: Customer Technology Services
Manage: Customer Management Services
Grow: Customer Growth Services
Position Summary:
The Desktop Engineer is responsible for architecture, design, development and support of the Desktop Infrastructure across the Teletech Global Infrastructure.
The ideal candidate will also be able to efficiently ensure appropriate high availability and other performance considerations within our combined (virtual and physical) Desktop Technology Infrastructure, as well as oversight and support of desktop-specific systems and applications across multiple geographic locations.
Duties, Skills & Experience
Interface with internal, customer, and third-party teams for configuration, integration and deployment activities and projects
Design and optimization of both physical and virtual desktop technology solutions and supporting infrastructure
Hands-on installation, configuration and maintenance of Microsoft, VMWare and other desktop virtualization technologies and solutions from cradle to grave
Design and develop support tools, infrastructure monitoring capabilities, and automation of deployment/troubleshooting routines
Perform systems maintenance according to corporate, industry and vendor best practices
Perform standard technical changes and provide escalation support for complex technical issues per established methodologies
Develop script-based solutions utilizing Microsoft PowerShell and VBS scripting languages
Responsible for capacity, high availability and disaster recovery planning and support
Participate in Tier 3 on-call rotation
Participation in defining and/or optimizing standard operating procedures including, but not limited to, best practice security measures to protect the confidentiality, integrity and availability of customer data
Identify issues and risks and work towards timely resolutions
Requirements & Qualifications:
Demonstrated experience and knowledge of desktop engineering and management tools (SCCM, GPO Mgmt. Console, Quest Desktop Authority)
Experienced in the design and deployment of both physical and virtual desktops in an enterprise
2 years of expertise installing, configuring and maintaining Windows Server 2003/2008, VMware vSphere hypervisor, Hyper-V on blade and rack-mounted servers from Dell, HP, IBM, Cisco .
Current Microsoft Certified IT Professional or MCSE
Strong and demonstrated experience with automated deployment platforms and scripting (PowerShell, VBScript, etc.)
Detailed understanding of advanced Windows Services including: Terminal Services, IIS Server, Exchange
Innovative mindset to continuously improve processes and resolve difficult problems creatively
Experience troubleshooting technical issues in high-availability environments
Experience with ITIL concepts and processes (Incident, Change, Problem, etc.)
Experience in a service-driven industry
Experience supporting technology and customers in multiple time zones
BS or MS in Computer Science or related field
Demonstrated expertise in Active Directory and group policy management
Understanding of Shared Storage, Replication, load balancing, and LAN/WAN Technologies
UCCE Escalation Engineer
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Integrated Contact Solutions. We are a Cisco Gold Preferred partner and provider of VoIP UCCE solutions and services and attribute our success to our talented team of professionals who are passionate about the drive for results and providing our clients best in class service with Contact Center solutions. As part of our Managed Services, you will help drive, deliver and support our premier solutions and service offerings around complex, self-service, enterprise-level Contact Center technologies.
We are currently seeking an experienced Cisco Unified Communication / TelePresence Escalation Engineer. In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco TelePresence and UC solutions involving the Unified Contact Center Enterprise product suite. You will leverage your knowledge and experience with problem resolution of Cisco TelePresence, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP and Voice Gateways including:
SIP, MGCP and H.323 protocols
Voice Gateway and Gatekeeper support and administration
ICM (IPCC, CVP and CTIOS) support and administration
IP Telephony Solution Design and support
Multiple end to end IP broadcast and streaming solutions
Preferred Technical skills and Experience:
2+ years of experience with TelePresence Management Suite Cisco CTS/CXS (Capture, Transform, and Share) and implementation / support of multiple end to end IP broadcast deployments.
2+ years configuring and supporting complex Cisco UC solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS)
Strong experience troubleshooting Cisco Routers and Switches (2600 and 3800 series)
Cisco CSS deployment and support experience
UCCE (IPCC) Enterprise script, design, deployment and/or support experience
H.323, SIP and/or MGCP deployment and support experience
Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
Prior experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLANs, Bandwidth modeling] and VoIP infrastructures
Experience configuring and troubleshooting Voice Gateways/Gatekeepers
SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful
Cisco Emergency Responder (CER) a plus
Leadership & Certifications:
Cisco Certifications (i.e., CCT TelePresence, CCNA, CCNP, CCIE, etc.,)
Excellent documentation, presentation, and problem solving skills
Excellent communication skills and client-facing skills
Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client
Provide mentoring and support to junior support staff members
We are looking for a PLANNING ENGINEER, MEP
Principal, Technical Accounting & Financial Reporting
Attract, develop & engage a world-class workforce
For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.
Our capabilities include:
Design: Customer Strategy Services (CSS)
Enable: Customer Technology Services (CTS)
Manage: Customer Management Services (CMS)
Grow: Customer Growth Services (CGS)
From financial analysts and reporting specialists to internal auditors and tax managers, TeleTech offers a wide range of exciting positions that will allow you to realize the rewards of a fast-paced career in accounting and finance while enjoying the benefits of our collaborative team environment.
Position Summary:
TeleTech is currently searching for a motivated and ambitious Principal of Financial Reporting to join our team in our Corporate Headquarters here in Englewood, Colorado. Our Principal of Financial Reporting is a key member of our Financial Reporting team and the entire CFO organization. This role will support both domestic and international operations and will work with many different groups within TeleTech (i.e. Treasury, Accounting, Real Estate, Legal). This role would also manage at least one direct report. This opportunity is ideal for an individual who has experience in financial reporting and can research and conclude on complex accounting issues. Candidates should be ambitious and passionate about accounting, able to welcome day-to-day challenges and able to keep pace in a large international corporate environment.
Principal of Financial Reporting duties and responsibilities will include:
Assist with the preparation of external filings made with the Securities and Exchange Commission, including the preparation of financial statements, notes, management discussion and analysis
Coordinate and manage the audits of statutory financial statements in countries outside the US, which includes preparing the financial statements under International Financial Reporting Standards or standards other than US GAAP
Assist with the monthly close process for certain complex technical accounting areas, such as derivatives, stock-based compensation, impairments, and leases
Maintain compliance with key controls related to certain accounting duties; specifically, this role will be responsible for owning and completing internal controls associated with the monthly close processes identified above
Assist in the preparation of audit requests for the consolidated company audit and quarterly reviews
Keep current with significant changes in US GAAP and external reporting requirements and regulations
Research accounting pronouncements and conclude on accounting treatment for complex transactions
Provide assistance to the entire CFO organization when needed, which includes special projects or accounting research
Participate and provide input in process improvement projects assigned by the Controller, CFO, and other VPs
Develops organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives.
Implements human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations.
Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.
Develops human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
Accomplishes special project results by identifying and clarifying issues and priorities; communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction.
Supports management by providing human resources advice, counsel, and decisions; analyzing information and applications.
Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
Updates job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
We are looking for a Trader Assistant.
Industry: Metal Scarp Trading.
Call Recording & Analytics Systems Manager
Attract, develop & engage a world-class workforce
For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.
Our capabilities include:
Design: Customer Strategy Services (CSS)
Enable: Customer Technology Services (CTS)
Manage: Customer Management Services (CMS)
Grow: Customer Growth Services (CGS)
Position Summary:
We are looking for a Systems Engineering Manager to manage TeleTechs Call Recording & Analytics platforms. The manager will lead the team in performing Application support, Application implementations, ensure Application functionality, Application testing and configuration/troubleshooting connectivity issues of Windows servers to ensure proper functionality. The Engineering and product management is for EyeQ360 (call recording software); OnePort (application portal for creation of other connected systems); Nexidia (voice analytics) and potential tools of this caliber in the future.
You will manage a Global team of Engineers who implement deployments of EyeQ360 software and EyeQ360 database upgrades which reside on Windows Servers. These Engineers also provide troubleshooting and administration of other call recording products like NICE/Witness on Windows Servers. They also have operational support responsibilities for the call recording systems.
The Systems Manager will be responsible for working with TeleTechs Sales Engineering teams in scoping new business and presenting our technologies to potential clients. You will also be responsible for working with Life Cycle Managers to help lead the product management, testing and development of these tools.
You will also be responsible for working with various Engineering teams and having a strong understanding of their technologies to help facilitate integration and troubleshooting efforts. These technologies include Oracle 11g, SQL 2012, Avaya / Cisco telephony systems, Dialogic, SIPRec, fundamentals of networking and firewalls, CRM, Security (PCI, HIPPA, PII,), Windows Server 2003, 2008, 2012, IIS, Windows 7 Thin clients and desktops, VDI, Microsoft Exchange, AD, Linux and sFTP.
Basic Qualifications:
BA or BS in a computer-related field, or equivalent experience with aptitude for certification in server administration
Experience performing / managing Application support and implementations in a Windows environment
Experience with managing troubleshooting application connectivity issues (LAN/WAN/Firewall, etc) required.
Experience in managing call recording and analytic solutions.
Experience in managing product development.
Experience in designing and engineering new software and hardware technologies.
Basic knowledge that allows for effective troubleshooting with other Engineering staff of the following technologies (Oracle 11g, SQL 2012, Avaya / Cisco telephony systems, Dialogic, SIPRec, fundamentals of networking and firewalls, CRM, Security (PCI, HIPPA, PII,), Windows Server 2003, 2008, 2012, IIS, Windows 7 Thin clients and desktops, VDI, Microsoft Exchange, AD, Linux and sFTP.
Excellent written and spoken communications skills (English); Must have the ability to communicate to both technical and non-technical audiences.
Self-motivated and able to accomplish tasks with minimal supervision
Excellent time management and ability to triage multiple, concurrent technical issues
Strong ability to multi-task and maintain multiple projects at once
Team motivated, especially when troubleshooting issues the entire team must be able to work with other groups (network, telecom, NT server team) to fix an issue, while avoiding finger pointing
We are looking for an Operations Manager.
Our team will help you reach your full potential as a TEFL teacher ; each school has a standardized induction program, regular training and observations, an extensive TEFL resource library as well as ,of course, constant support from the Director Of Studies and teaching team.
You could have the opportunity of working either in the faster pace of city life or in the quieter green suburban environment. The schools are located in North, South and West part Jakarta city, the outskirts of Jakarta and the neighboring city of Bogor.If you like city life we have EF Pluit, Tebet, Tanjung Duren, Puri and Cengkareng.
If you prefer suburb or outskirt of Jakarta, we have EF Bogor, BSD Tangerang, EF Gading Serpong and the newest one EF Tangerang City. Each area is unique and has varying features that our teachers enjoy living and working in. Between the ten schools there is an attraction for every professional teacher.
All of the schools are equipped with the latest in teaching aids, materials and educational multi-media technology. For more details regarding our schools, please visit: www.efjakarta.com
Indonesia is one of the most beautiful, fascinating and culturally absorbing nations in the world. As the capital city, Jakarta is a gateway to the natural and human treasures found throughout the islands. Jakarta is a busy metropolis, yet it is only a 60-90 minute boat ride to the Thousand Islands; a tranquil weekend getaway thats a great place for diving and snorkeling with its vibrant coral reefs, or just to relax and sunbathe on the beaches.
As one of the largest groups of schools in Jakarta that continues to grow; we employ over 65 native speaking teachers. We are continually looking for EFL teachers with a minimum of ELTA or TEFL certificate. In some cases other qualifications will be considered, depending on the nature and extent of experience. A few of our teachers are continuing to the next contract. Some are completing the contract and we will need replacement for them.
Role: REVENUE MANAGER REQUIRED - FLAGSHIP 5* LEADING HOTEL GROUP
Sector: Finance
Location: Dubai
Salary: Market related
Role: Head Chef / Chef de Cuisine - Awesome Concept, Qatar!
Sector: Culinary Kitchen
Location: Doha
Salary: Market related
Role: WAITERS - Awesome Beach Restaurant, Lounge & Bar - Abu Dhabi!
Sector: Customer Services
Location: Abu Dhabi
Salary: 360 per month + Service charge + Full expat packages
Role: RESTAURANT MANAGER - FRENCH HIGH END CONCEPT - DUBAI
Sector: Management
Location: Dubai
Salary: 1.8k per month + full expat benefits
Role: HOSTESSES REQUIRED
Sector: Bid and tender
Location: Dubai
Salary: 1.1k - 1.2k per month + Tips
Role: COCKTAIL BARTENDERS
Sector: Bid and tender
Location: Dubai
Salary: 1.1k - 1.3k per month + tips
Role: TRAINING MANAGER - RESTAURANT GROUP, Dubai!
Sector: Training
Location: Dubai
Salary: Market related
At Technology Solutions Group, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center and Cloud Computing solutions. As part of our Avaya Sales Engineering division, your knowledge and experience in the converged IP contact center, voice self-service solutions (application and infrastructure) and Avaya Contact Center Solutions space will be the key for success in our growing practice.
We are currently searching for a Finance Analyst to work in our Aurora, IL office. The ideal candidate will be a self-starter with a can-do attitude who works well in a team environment and is motivated to build their finance skills and experience. The role will be a part of the operations department. Some of the tasks the role will be responsible for are as follows (among others): managing TSGs financials, time tracking reporting, subcontractor set up in Oracle, assisting with generating invoicing, processing billing adjustments, assistance calculating monthly sales commissions, internal and external audit support, and order management team support.
Role Responsibilities:
Ensure accuracy of data entered into financial systems.
Research discrepancies to make appropriate adjustments.
Review, process and code invoices through financial system including verification, approvals and managing vendor inquiries.
Research, compile, and analyze data related to special projects.
Required skills:
Degree in Business or Finance is preferred.
2 to 3 years experience working in a Finance Specialist or Analyst capacity.
Advanced Excel user as proven through business application.
Knowledge of standard accounting systems is beneficial
Ability to take ownership, communicate results, adapt to change and think strategically
Capable of working under pressure and managing time in order to meet critical deadlines
Strong verbal and written communication skills as well as analytical thinking.
Effective organizational skills with the ability to prioritize daily work flow
Ability to work independently and under pressure
Flexible and adaptable to changing priorities, and ability to take direction from multiple internal clients simultaneously.
Capable of maintaining confidentiality and diplomacy
Role: ASSISTANT RESTAURANT MANAGERS - STUNNING NEW RESTAURANT, DUBAI!
Sector: Management
Location: Dubai
Salary: 830 - 1.4k per month + Salary Package Offered
Role: STORE MANAGER - FOODIE HOSPITALITY GROUP
Sector: Management
Location: Bahrain
Salary: 21.6k per month + Salary Package Offered
Team Lead (Pooling)
Team Leads are responsible for a teams performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and client metrics for inbound and outbound calling. Team Leads focus on team performance providing motivation and support to enhance engagement and success in attaining targets and goals. Team Leads hold team accountable for meeting all performance indicators/metrics using reporting tools and techniques such as Kronos, Empower, monitoring calls, team meetings, and one-on-ones. Team Leads are visible on the floor and/or visible on the buddy list and in chat and are available primarily for associates questions, issues, and customer escalations; ensure a quality customer experience on every call, resolution of issues, attendance, reliability, and reduction of attrition. Team Leads lead staff in accordance with policies and procedures of TeleTech. Team Leads primarily support a single client to meet /exceed client expectations ensuring billable hours are on track and teams attainment of hitting goals. Responsible to meet team productivity and quality goals. May have additional project and/or initiative work where benefits extend beyond the immediate team . Communicate with managers and other Team Leads.
Key Performance Objectives
1. Achieve 100% of assigned goals for team. Actively implement strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy, goals and targets to the team. Establish metrics for success, set clear daily priorities, and drive the team to meet goals. Understand the key business objectives, timeframes, and requirements associated with each goal. (Strategic planning, project management, results orientation, business acumen, strategic thinking, enthusiasm)
2. Manage day-to-day operations, processes, and reporting. Provide leadership, engagement, performance management, communication and development of staff. Visible on the floor, and/or visible on the buddy list and in chat, and available for teams questions and issues. Ensure resolution of issues. Schedule and conduct regular staff and client meetings. Accountable for staff attendance, reliability, schedule adherence, etc. Responsible for staff scheduling to include: work assignments, staff training, breaks, back-up for absent employees, and shift rotations. (Teamwork and collaboration, problem solving, accountability, people skills, results orientation, relationship building)
3. Improve the key success metrics associated with quality and goals. These include:
Customer Satisfaction Scores
AHT (Average Handling Time)
Quality Scores
FCR (First Call Resolution)
RPC (Revenue Per Call)
80% Coaching Action Plan (CAP) utilization
TLs monitor calls, gather information, analyze data, observe the process, and lead the effort to consistently improve each call and performance. This includes challenging every aspect of the processes. Ensure quality scores meeting client requirements. Recommended changes must be monitored and measured to ensure bottom-line impact to the process. (Data analysis, ROI calculations, persuasion, problem solving, strategic thinking, achievement motivation)
4. Deliver excellent customer service and communication. Respond to all issues appropriately. Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with direct reports/stakeholders that issues will be resolved quickly with a minimum of long term impact. Proactively share all issues with managers and other team leads as needed. Take personal responsibility for problems and solutions. Keep manager apprised of developments that impact the optimal performance, engagement, development, and provide counsel and guidance in employee relations matter. (Communication, helpful, conflict resolution, take ownership, enthusiasm, customer focus)
5. Develop, coach, support, and evaluate the team. Responsible for development of staff. Previous experience working in similar environment with demonstrated ability to train team members, in-person or virtually, as called for. Tracks TTECH U completion rates. Establish realistic team goals and performance objectives. Provide real-time feedback to staff. Hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Provide constant coaching to associates, one-on-one sessions, and design action plans to improve performance. Follow up with action plans and provide career development advice to staff. (Coaching, achievement motivation, influence, communication, mentor, judgment, accountability)
6. Ensure team has tools, systems, and support needed to perform their job. Must be able to identify and set up ideal workspace per job requirements; this includes having access to the proper equipment required to fully perform all job functions. Escalate system level issues to the appropriate systems/IT support/ vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via e-mail or ticketing system to the appropriate team. Ensure that problems have been addressed. (Problem solving, system troubleshooting, communication, reporting, attention to detail)
Basic Qualifications
Strong understanding of TeleTechs business, core values, and goals
Strong verbal and written communication skills
Ability to lead and partner successfully with staff and chain of command
Proficient English, both written and verbal
Great interpersonal skills
Open, honest, and empathetic manner when dealing with people
Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
High level of integrity, honesty, and judgment
Ability to manage multiple, complex, on-going tasks and projects
Preferred Qualifications
Knowledge of call center business
Strong coaching skills
Data analysis and reporting
Action planning
Mining Engineer
1. Assessing the commercial viability of new mining ventures;
2. Undertaking feasibility studies;
3. Modelling or designing potential mine sites;
4. Preparing plans for mines, for example tunnels and shafts for underground mines;
5. Working with specialist software to support planning programmes;
6. Overseeing major construction projects and ensuring that operations run smoothly;
7. Monitoring activities underground;
8. Overseeing staff activities, either in one site section or throughout an entire mine;
9. Ensuring the safety of mining equipment and assessing mine equipment supplies;
10. Establishing extraction systems;
11. Overseeing the health and safety of the site, particularly in relation to issues such as ventilation;
12. Planning for transition from surface to underground mining operations;
13. Providing consultancy and advice on mining and mineral extraction projects;
14. Filling in disused mine shafts;
15. Reclaiming mine sites;
16. Managing monthly budgets and keeping detailed records.
1. Prepares asset, liability, and capital account entries by compiling and analyzing account information.
2. Documents financial transactions by entering account information.
3. Recommends financial actions by analyzing accounting options.
4. Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
5. Substantiates financial transactions by auditing documents.
6. Maintains accounting controls by preparing and recommending policies and procedures.
7. Guides accounting clerical staff by coordinating activities and answering questions.
8. Reconciles financial discrepancies by collecting and analyzing account information.
9. Secures financial information by completing data base backups.
10. Maintains financial security by following internal controls.
11. Prepares payments by verifying documentation, and requesting disbursements.
12. Answers accounting procedure questions by researching and interpreting accounting policy and regulations.
13. Complies with federal, state, and local financial legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.
14. Prepares special financial reports by collecting, analyzing, and summarizing account information and trends.
15. Maintains customer confidence and protects operations by keeping financial information confidential.
16. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
17. Accomplishes the result by performing the duty.
18. Contributes to team effort by accomplishing related results as needed.
Accounting Clerk
1. Maintains accounting records by making copies; filing documents.
2. Reconciles bank statements by comparing statements with general ledger.
3. Maintains accounting databases by entering data into the computer; processing backups.
4. Verifies financial reports by running performance analysis software program.
5. Determines value of depreciable assets by running depreciation software program.
6. Protects organization's value by keeping information confidential.
7. Updates job knowledge by participating in educational opportunities.
8. Accomplishes accounting and organization mission by completing related results as needed.
1. Accomplishes finance human resource strategies by determining accountabilities; communicating and enforcing values, policies, and procedures; implementing recruitment, selection, orientation, training, coaching, counseling, disciplinary, and communication programs; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation strategies.
2. Develops finance organizational strategies by contributing financial and accounting information, analysis, and recommendations to strategic thinking and direction; establishing functional objectives in line with organizational objectives.
3. Establishes finance operational strategies by evaluating trends; establishing critical measurements; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.
4. Develops organization prospects by studying economic trends and revenue opportunities; projecting acquisition and expansion prospects; analyzing organization operations; identifying opportunities for improvement, cost reduction, and systems enhancement; accumulating capital to fund expansion.
5. Develops financial strategies by forecasting capital, facilities, and staff requirements; identifying monetary resources; developing action plans.
6. Monitors financial performance by measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
7. Maximizes return on invested funds by identifying investment opportunities; maintaining relationships with the investment community.
8. Reports financial status by developing forecasts; reporting results; analyzing variances; developing improvements.
9. Updates job knowledge by remaining aware of new regulations; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
10. Accomplishes finance and organization mission by completing related results as needed.
employment wants.