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Brand Manager

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Role: Brand & Promotions Manager- BahrainSector: Marketing Location: BahrainSalary: 30k - 35k per year + tax free

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HR Manager

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Role: HR Manager - DubaiSector: HR Location: DubaiSalary: 1.8k - 2.6k per month + tax freehu

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Insurance Sales Agent

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Licensed Healthcare Insurance Sales AgentTeleTech, the global leader in business process outsourcing (BPO), is currently hiring Licensed Healthcare Insurance Sales Agents to support a nationally-recog

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Team Leader

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Workforce Management Team LeadWorkforce Management Team LeadWorkforce Management (WFM)Team Leads are responsible for WFM Specialists performance,development, mentoring, and coaching to meet and contin

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Accountant

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ACCOUNTANTS (Indian/Philippines only)Accountants work to improve the efficiency and maximise the profitability of an organisation. Their skills are in demand in a wide range of sectors; many graduate

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Chief Operating Officer

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Role: Chief Operating Officer- KuwaitSector: Management Location: KuwaitSalary: Market related

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Insurance Sales Agent

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Licensed Healthcare Insurance Sales Agents Licensed Healthcare Insurance Sales Agent TeleTech, the global leader in business process outsourcing (BPO), is currently hiring Licensed Healthcare Insuran

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HR

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Talent Acquisition SpecialistDUTIES & RESPONSIBILITIES Responsible for administration of the candidate process for all open Agent positionsResponsible for meeting weekly / monthly hiring goals. Mainta

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Supervisor

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Supervisor, Learning & DevelopmentLearning and Leadership Development Training Supervisor Performance Profile (Job code 23110) 1 Learning and Leadership Development Training Supervisor Learning and L

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.Net Developer

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I want a WEB DESIGNER having at least 1 year experience in this fieldthe interesting people can set me their resumes on my email

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Senior Director

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Senior Vice President, Human Capital- Care Services The Senior Vice President, Human Capital- Care Services will provide enterprise wide strategic direction and execution of human capital strategies a

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Other

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We are looking for a Trainee Wealth Manager.The CompanyThe One Group is a boutique Wealth Management Company that prides itself on being innovative. We provide sound and compliant advice to expatriate

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Media Manager

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Media Project Coordinator The Media Project Coordinator develops state of the art, multimedia, web, mobile and application solutions. The focus of this position includes digital marketing projects,

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Account Executive

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Lead Subledger Accounting Specialist -Fixed AssetSubledger Accounting Specialist - Lead - Fixed Asset Responsible for superivsing global fixed assets accounting group. Partner with different departmen

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Team Leader

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Temporary Team LeadTeam Leads are responsible for a teams performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and client metrics for inbound and outbound c

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Quality Auditor

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Once you become a part-time shopper with us, you will enjoy visits to many leading restaurants, well-known fashion retail shops, and other interesting venues all during your free time.The main idea of

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Executive Secretary

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JOB DESCRIPTIONSummary: Provide high-level administrative and secretarial support to the ChiefExecutive Officer. • Provide day-to-day administrative support functions to the Chief Executive Officer (C

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Sales

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Minimum 2 years UAE sales experience in Logistics company.• Attentive to details and smart. • Presentable look. • Good English and communicational skills.• Moderate knowledge of industry products, se

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Maintenance Mechanic

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Mason Basic Tasks:• Layering building materials such as bricks, concrete, tiles and other construction materials.• Fabricates, alters, repairs, and maintains walls, sidewalks, street curbs

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Brand Manager

Role: Brand & Promotions Manager- Bahrain
Sector: Marketing
Location: Bahrain
Salary: 30k - 35k per year + tax free

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HR Manager

Role: HR Manager - Dubai
Sector: HR
Location: Dubai
Salary: 1.8k - 2.6k per month + tax free
hu

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Insurance Sales Agent

Licensed Healthcare Insurance Sales Agent

TeleTech, the global leader in business process outsourcing (BPO), is currently hiring Licensed Healthcare Insurance Sales Agents to support a nationally-recognized health insurance client.

TeleTech values your skills and expertise. We would like to partner with you in delivering superior customer service while addressing and providing solutions to peoples healthcare needs. Join our team of professional Licensed Healthcare Insurance Sales Agents and find growth in your career!

In this seasonal position, you will perform the following:

 Assist Medicare-eligible individuals in selecting the right products and services for them
 Answer questions related to coverage and annual changes on healthcare plans, pharmacy network, and drug formularies
 Aid customers with enrollment
 Qualify customers for community meetings and in-home appointments

Once hired, TeleTech will provide a world-class training that will equip and help you successfully identify the best healthcare coverage available to your customers and their families.

Here at TeleTech, we provide our Licensed Agents with:

Competitive pay starting at $12/hour and advances to $13/hour in production plus performance-based bonuses
6 weeks of paid product knowledge and service training
Career advancement opportunities

On top of that, receive a $200* Sign-on Bonus when you get hired, plus $300 when you have completed your contract!

Do you have the following?

A current Health Insurance License
Minimum six (6) months sales experience
A high school diploma or GED
Authorized to work in the Unites States
Superior customer service skills
A desire to help people prepare for their future health needs

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Team Leader

Workforce Management Team Lead

Workforce Management Team Lead

Workforce Management (WFM)Team Leads are responsible for WFM Specialists performance,
development, mentoring, and coaching to meet and continuously improve both TeleTech and client service level metrics. WFM Team Leads oversee reporting and real-time monitoring. They assist WFM Managers in the supervision and execution of the activities and responsibilities of WFM department. WFM Team Leads are responsible for creating schedules based on trend analysis to meet staffing requirements. They are held accountable for schedule adherence, absenteeism, call volume, in chair occupancy, average call handle time and other components of the overall work flow. WFM Team Leads hold team accountable for meeting all performance indicators/metrics using reporting tools and techniques specific to WFM functions. They coordinate team activities and special projects. Lead staff in accordance with policies and procedures of TeleTech and client requirements and expectations. Evaluate department processes. Recommend and coordinate needed changes based on process
analysis. WFM Team Leads are responsible to meet team productivity and quality goals. Communicate with managers and other business partners.

Key Performance Objectives
1. Achieve 100% of accuracy and speed in delivery of requirements. WFM Team Leads actively
implement strategies and initiatives to enable the business to achieve its objectives.
Communicate the core strategy and goals to the WFM Specialists. Establish metrics for success,
set clear daily staffing and scheduling priorities, and drive the team to meet goals. Understand
the key business objectives, timeframes, and requirements associated with each workforce goal.
WFM Team Leads perform trend analysis and forecasting and adjust schedules to meet staffing
requirements. (Strategic planning, project management, results orientation, business acumen,
strategic thinking, enthusiasm)

2. Manage day-to-day operations, processes, and reporting. WFM Team Leads maintain
scheduling consistency for associates based on absenteeism, attrition, breaks, lunches, time off,
vacations, outages, etc. They are responsible for real time monitoring and updating of associates
schedules and for schedules of the WFM team. WFM Team Leads analyze intra-day staffing
reports; suggest changes to staffing in order to meet service level client expectations and
requirements. They schedule and conduct regular staff meetings with WFM Specialists,
management and Operations team. Available for teams questions, issues. Ensure resolution of
issues. Monitor and measure progress towards forecasted trends. (Teamwork and
collaboration, problem solving, accountability, people skills, results orientation, relationship
building)

3. Improve the key success metrics associated with workforce management goals. These include:
In-chair occupancy (IOCC %) and phone occupancy (POCC %) management
Achieve client service level objectives
Management specialists to goals and objectives
Schedule adherence
Outage management

WFM Team Leads gather information, analyze data, observe the process, and lead the effort to consistently improve each workforce process and performance. This includes challeing every aspect of the processes. Recommended changes must be monitored and measured to ensure bottom-line impact to the process. (Data analysis, ROI calculations, persuasion, problem solving, strategic thinking, achievement motivation)

4. Deliver excellent customer service and communication. WFM Team Leads respond to all workforce issues as appropriate. Maintain a positive, respectful and caring attitude. Communicate staffing and scheduling problems clearly and collaborate with direct reports/business partners that issues will be resolved quickly with a minimum of long term impact. Proactively share all workforce management issues with managers and other team leads as needed. Work closely with Global Operations Support Center (GOSC) team and with Operations team. Take personal responsibility for problems and solutions. (Communication, helpful, conflict resolution, take ownership, enthusiasm, customer focus)

5. Develop, coach, support, and evaluate WFM team. Responsible for development of WFM Specialists. WFM Team Leads establish realistic team goals and performance objectives. Provide feedback to WFM Specialists. They hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Coach and provide career development advice to the team. (Coaching, achievement motivation, influence, communication, mentor, judgment, accountability)

6. Ensure WFM team has tools, systems, and support needed to perform their job. Escalate system level issues to the appropriate systems/IT support/ vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via e-mail or ticketing system to the appropriate team. Ensure that problems have been addressed. (Problem solving, system troubleshooting, communication, reporting, attention to detail)

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Accountant

ACCOUNTANTS (Indian/Philippines only)
Accountants work to improve the efficiency and maximise the profitability of an organisation. Their skills are in demand in a wide range of sectors; many graduate accountants work in public practice firms, but accountants may also be employed by the private, commercial, and not-for-profit sectors. The work of certified accountants entails:
• analysing and investigating annual and monthly financial accounts;
• undertaking financial administration;
• preparing reports, budgets, business plans, commentaries and financial statements;
• financial forecasting and risk analysis;
• liaising with managerial staff, colleagues and clients;
• negotiating business terms with clients and associated organisations;
• developing and managing financial systems/policies;
• administering payrolls;
• controlling income and expenditure;
• ensuring compliance with taxation legislation.
Key skill
• Self-motivation
• The ability to work as part of a team
• Good IT skills
• Analytical ability
• Numerical skills
• Excellent commercial sense and interest in business. salary 4000

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Chief Operating Officer

Role: Chief Operating Officer- Kuwait
Sector: Management
Location: Kuwait
Salary: Market related

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Insurance Sales Agent

Licensed Healthcare Insurance Sales Agents

Licensed Healthcare Insurance Sales Agent

TeleTech, the global leader in business process outsourcing (BPO), is currently hiring Licensed Healthcare Insurance Sales Agentsto support a nationally-recognized health insurance client.

TeleTech values your skills and expertise. We would like to partner with you in delivering superior customer service while addressing and providing solutions to peoples healthcare needs. Join our team of professional Licensed Healthcare Insurance Sales Agents and find growth in your career!

In this seasonal position, you will perform the following:

I. Assist Medicare-eligible individuals in selecting the right products and services for them
II. Answer questions related to coverage and annual changes on healthcare plans, pharmacy network, and drug formularies
III. Aid customers with enrollment
IV. Qualify customers for community meetings and in-home appointments

Once hired, TeleTech will provide a world-class training that will equip and help you successfully identify the best healthcare coverage available to your customers and their families.

Here at TeleTech, we provide our Licensed Agents with:

I. Competitive pay plus performance-based bonuses
II. Paid product knowledge and service training
III. Career advancement opportunities


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HR

Talent Acquisition Specialist

DUTIES & RESPONSIBILITIES

Responsible for administration of the candidate process for all open Agent positions
Responsible for meeting weekly / monthly hiring goals.
Maintain spreadsheets for the hiring headcount as well as, all weekly/monthly recruiting reports.
Ensure internal and external candidates are interviewed for open positions promptly to meet hiring goals
Works on special projects, as requested. Other duties may be assigned.

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Supervisor

Supervisor, Learning & Development

Learning and Leadership Development Training Supervisor Performance Profile (Job code 23110) 1
Learning and Leadership Development Training Supervisor
Learning and Leadership Development (L&LD) Training Supervisors are responsible for a training teams performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and client metrics. L&LD Training Supervisors focus on providing coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals. L&LD Training Supervisors hold their team accountable for meeting all performance indicators/metrics using reporting tools and techniques specific to the training and client. L&LD Training Supervisors oversee and ensure completion of trainings for new hires and all applicable client trainings. They lead their staff in accordance with policies and procedures of TeleTech. Evaluate trainers, curriculum and processes. Recommend and coordinate needed changes based on process analysis. They are responsible for meeting team productivity and quality goals. Communicate with managers and other Team Leads.
Key Performance Objectives
1. Achieve 100% of training completion goals. This includes new hire and all applicable client trainings. Actively implement strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy and training goals to the team. Establish metrics for success, set clear daily priorities, and drive the team to meet training goals. Understand the key business objectives, timeframes, and requirements associated with each training goal. (Strategic planning, project management, results orientation, business acumen, strategic thinking, enthusiasm)

2. Manage day-to-day operations, processes, and reporting. Provide leadership, engagement, performance management, communication and development of direct reports. Schedule and coordinate new hires trainings and client trainings. Schedule and conduct regular staff meetings. Available for teams questions, issues. Ensure resolution of issues. Responsible for staff attendance, reliability, and schedule adherence. Responsible for reporting on training completion to a client and internal stakeholders. (Teamwork and collaboration, problem solving, accountability, people skills, results orientation, relationship building)

3. Improve the key success metrics associated with training goals. These include:
Associate Performance 30 days post-training
Training Attrition
Training Satisfaction
ERGM

Gather information, analyze data, observe trainings, and lead the effort to consistently improve each training and performance. This includes challenging every aspect of the processes. Measure attrition and absenteeism in new hire and client training classes and analyze the data. Achieve shrinkage goals by analyzing monthly shrinkage data. Make recommendations based on analysis. Recommended changes must be monitored and measured to ensure bottom-line Learning and Leadership Development Training Supervisor Performance Profile (Job code 23110) 2
impact to the process. (Data analysis, time management, problem solving, strategic thinking, achievement motivation)
4. Deliver excellent customer service and communication. Regular communication with the client and/or other organization stakeholders, getting updates on training requirements, time frames, and following up with training team to ensure compliance. Respond to all issues as appropriate. Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with training team and client that issues will be resolved quickly with a minimum of long term impact. Proactively share all issues with managers and other team leads as needed. Take personal responsibility for problems and solutions. (Communication, customer focus, helpful, conflict resolution, take ownership, enthusiasm)

5. Develop, coach, support, and evaluate the team. Responsible for development of training team as well as new hires. Establish realistic training goals and performance objectives. Provide feedback to staff. Hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Coach and provide career development advice to staff. (Coaching, achievement motivation, influence, communication, mentor, judgment, accountability)

6. Ensure team has tools, systems, and support needed to perform trainings. Escalate system level issues to the appropriate systems/IT support/ vendor team. Clearly identify all system-level errors including the scope of problems and relative urgency. Provide clear documentation of problems via e-mail or ticketing system to the appropriate team. Ensure that problems have been addressed. Coordinate and communicate with other departments to ensure the completion of trainings. (Problem solving, system troubleshooting, communication, reporting, attention to detail)

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.Net Developer

I want a WEB DESIGNER having at least 1 year experience in this field
the interesting people can set me their resumes on my email

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Senior Director

Senior Vice President, Human Capital- Care Services

The Senior Vice President, Human Capital- Care Services will provide enterprise wide strategic direction and execution of human capital strategies aligned with company and operational goals and objectives. This executive will lead a global team across multiple human capital disciplines supporting the BPO services business including; talent acquisition, learning and leadership development, performance analytics and human resources. The SVP, Human Capital-Care Services works very closely with the operational leadership team as a business consultant, focusing on a variety of organizational initiatives that drive value for the business. This position reports to TeleTechs COO/Executive Vice President, Operations.


Essential Duties & Responsibilities:

Analyze trends and leverage the power of data and analytics to develop solutions, programs and policies for the business
Consults on and resolves complex employee relations issues
Maintains knowledge of legal requirements related to day to day employee management across multiple geographies reducing risks and ensuring regulatory compliance in close partnership with the legal team as required
Works closely with the management and leadership team in the areas of employee engagement, retention, career pathing, performance management and leadership development
Provides policy guidance and interpretation
Review and direct compensation strategies for BPO delivery markets
Develop and manage departmental budget
Collaborate with global support groups i.e. benefits, payroll, workforce, finance and accounting teams to design and deliver services in support of the BPO segment
Oversee the effort to further establish culture and policy that attracts and retains the level of talent needed to move the company forward.
Manage global teams with high energy, integrity, and a roll up your sleeves work ethic through promoting and leading by TeleTechs values


Job Specifications:

BA/BS or equivalent experience
12+ years of progressive executive leadership experience overseeing large global teams
Extensive knowledge of global human capital business practices
Proven experience as a trusted business partner to senior executive leadership
Outstanding communication skills. Persuasive, credible, and able to build consensus
Broad business and financial understanding and demonstrated track record in budgeting, cost projection, and performance metrics. #LI-CB1

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Other

We are looking for a Trainee Wealth Manager.

The Company

The One Group is a boutique Wealth Management Company that prides itself on being innovative. We provide sound and compliant advice to expatriates within the MENA region, Based in the UAE our core value is to respect and develop our clients needs and always make sure they are taking full advantage of living and working in an offshore tax free environment. Our partnerships with world-class industry leaders help to underpin these principles and sets The One Group apart as a true leader within the industry.

1. Unlimited earning potential + Tax free!
2. Young, ambitious and hungry for success?
3. If the answer is yes then we have the perfect opportunity for you!

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Media Manager

Media Project Coordinator


The Media Project Coordinator develops state of the art, multimedia, web, mobile and application solutions. The focus of this position includes digital marketing projects, eLearning applications and sales support initiatives. The senior media designer has a broad skill set that enables this person to work in many areas of modern media development.

This role requires:

A working knowledge of HTML 5, CSS, Javascript and JQuery Libraries.
Proficiency in Adobe Creative Cloud Suite
The ability to understand general ActionScript 3.0 structure.
A solid understanding of Best Practices for Mobile and Multi-compliant web development.
Ability to communicate clearly with media experts and non-media individuals
Ability to coordiante various projects and communicate with stakeholderes regularly
Experience with eLearning development process and standards will be a BIG plus.

The Media Project Coordinator servces as a consultant to the Media Manager and also as a mentor to Media Designer and Associate Media Designer positions.


Essential Duties & Responsibilities:

Marketing and Multimedia development:

Strong knowledge multimedia development in different areas.
Ability to convert abstract concepts and ideas into graphical and multimedia pieces.
Experience organizing and coding presentations that involve audio, video and graphics.
Ability to balance subjective design ideas and business goals.
Ability to choose the appropriate software and processes to create presentations, web applications/development, mobile apps, videos production, multimedia creation, and/or coding


Courseware Development
Develop graphic and interactive media solutions for courseware.
Troubleshoot development and end-user problems and collaborate with team to solve problems and prohibit future problems/issues.
Develop state of the art eLearning courseware.
Adhere to company and department standards
Create and maintain all appropriate templates
Follow our internal processes
Develop custom solutions
Research and Development
Advise and implement the most effective multimedia and interactive learning objects to deliver high quality results on schedule within budget requirements.
Provides development support for other TeleTech organizations.
Support development of new templates ensuring that the eLearning standards, code, design and functionality are applied to the new Templates and Tools
Continually enhance existing media processes, standards, and templates to foster consistent communication across teams.
Communication
Communicate effectively with all team members, including Project Managers, Instructional Designers, QA Specialists, and Web developers, Media Admin Specialists, and programmers. Works to assure technical feasibility with design implementation.
Always communicate in a positive manner.
Continually foster positive team communication and collaboration with internal and external departments.

Preferred Background and Capabilities:
3-5 years experience in Multimedia, Web development or Marketing.
Undergraduate degree in computer science and/or digital art/design with emphasis in multimedia or web applications. Degree in related field or equivalent education and experience will be considered.
Strong sense of color, composition, typography, and design principles.
Attention to detail.
Understanding of Instructional Design and the most effective ways to utilize multimedia to support eLearning objectives will be a plus
Ability to multitask and work on several projects simultaneously.
Must be able to interact effectively and professionally with international team, and across other organizations within TeleTech.
Excellent communication and interpersonal skills. (ESL Applicants: Upper-intermediate written English and intermediate oral English.)
Strong facilitation and analytical skills.
Demonstrated commitment to teamwork in a global work environment.
Understanding of cultural differences within a global workplace.

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Account Executive

Lead Subledger Accounting Specialist -Fixed Asset

Subledger Accounting Specialist - Lead - Fixed Asset

Responsible for superivsing global fixed assets accounting group. Partner with different departments in the organization to develop, implement and maintain systems, policies and procedures to improve internal controls and efficiency. Also, responsible in ensuring compliance to statutory documentation such as PEZA for Philippines operation for any asset additions, transfer, retirement or disposal.

Essential Duties & Responsibilities:

lead the fixed assets team to ensure all transactions are properly reviewed based on companys asset policy and in compliance to statutory documentation.
Works with Facilities, IT, Asset Management and Tax to ensure alignment of processes and responsibility over safeguarding of assets is clearly defined.
Works with Accounting (AP and GL), Finance and Financial Reporting and all other Teletech groups to ensure smooth and timely month end close process and implement methods and procedures in place that will improve and simplify cycle time
Provide input and coordinate testing for system enhancements and changes. This may require working with technical resources and cross functional management teams from around the world
Provide leadership and guidance to fixed asset teams with focus on consistently achieving service level agreements, team goals and metrics, reducing cycle time and cost of delivery.
Responsible for the planning and development of professional growth of direct reports
Develop, maintain and post metrics used to manage the team and its processes
Leverage systems and methods that improve the efficiency of the group without compromising the effectiveness of the established controls.
Administrative functions and other responsibilities as assigned
Job Specifications:
BS Accountancy, preferably CPA
At least 4-5 years work experience,
Fixed assets accounting and general ledger work experience required
Knowledgeable on statutory documentation especially PEZA is a plus
Exposure in implementation of global policy and asset management is a plus
Exposure in asset database, AP and procurement is a plus
Advanced Knowledgeable in MS Office (Word, Outlook, Excel)
Proficient in any ERP systems, preferably Oracle
Team Management; Strong Leadership and analytical skills
Ability to organize, delegate and leverage resources to accomplish goals and objectives
Excellent trouble shooting and problem solving skills
Strong oral and written English communication skill
Willing to work morning schedule

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Team Leader

Temporary Team Lead

Team Leads are responsible for a teams performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and client metrics for inbound and outbound calling. Team Leads focus on team performance providing motivation and support to enhance engagement and success in attaining targets and goals. Team Leads hold team accountable for meeting all performance indicators/metrics using reporting tools and techniques such as Kronos, empower, monitoring calls, team meetings, and one-on-ones. Team Leads are visible on the floor and available primarily for associates questions, issues, and customer escalations; ensure a quality customer experience on every call, resolution of issues, attendance, reliability, and reduction of attrition. Team Leads lead staff in accordance with policies and procedures of TeleTech. Team Leads primarily support a single client to meet /exceed client expectations ensuring billable hours are on track and teams attainment of hitting goals. Responsible to meet team productivity and quality goals. May have additional project and/or initiative work benefiting the entire site. Communicate with managers and other Team Leads.

Key Performance Objectives
1. Achieve 98% of assigned goals for team. Actively implement strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy, goals and targets to the team. Establish metrics for success, set clear daily priorities, and drive the team to meet goals. Understand the key business objectives, timeframes, and requirements associated with each goal. (Strategic planning, project management, results orientation, business acumen, strategic thinking, enthusiasm)

2. Manage day-to-day operations, processes, and reporting. Provide leadership, engagement, performance management, communication and development of staff. Visible on the floor, available for teams questions, issues. Ensure resolution of issues. Schedule and conduct regular staff and client meetings. Accountable for staff attendance, reliability, schedule adherence, etc. Responsible for staff scheduling to include: work assignments, staff training, breaks, back-up for absent employees, and shift rotations. (Teamwork and collaboration, problem solving, accountability, people skills, results orientation, relationship building)

3. Improve the key success metrics associated with quality and goals. These include:
Customer Satisfaction Scores
AHT (Average Handling Time)
Quality Scores
FCR (First Call Resolution)
RPC (Revenue Per Call)
80% Coaching Action Plan (CAP) Utlization

TLs monitor calls, gather information, analyze data, observe the process, and lead the effort to consistently improve each call and performance. This includes challenging every aspect of the processes. Ensure quality scores meeting client requirements.

4. Deliver excellent customer service and communication. Respond to all issues as appropriate. Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with direct reports/stakeholders that issues will be resolved quickly with a minimum of long term impact. Proactively share all issues with managers and other team leads as needed. Take personal responsibility for problems and solutions. Keep manager apprised of developments that impact the optimal performance, engagement, development, and provide counsel and guidance in employee relations matter. (Communication, helpful, conflict resolution, take ownership, enthusiasm, customer focus)

5. Develop, coach, support, and evaluate the team. Responsible for development of staff. Tracks TTECH U completion rates. Establish realistic team goals and performance objectives. Provide real-time feedback to staff. Hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Provide constant coaching to Team Leads, one-on-one sessions, and design action plans to improve performance. Follow up with action plans and provide career development advice to staff. (Coaching, achievement motivation, influence, communication, mentor, judgment, accountability)

6. Ensure team has tools, systems, and support needed to perform their job. Escalate system level issues to the appropriate systems/IT support/ vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via e-mail or ticketing system to the appropriate team. Ensure that problems have been addressed. (Problem solving, system troubleshooting, communication, reporting, attention to detail)

Other Responsibilities
Takes ownership of training/projects assigned, including coordination of supplies, equipment and training materials. Takes a leadership role from conception to completion
Reviews and analyzes clients training materials and recommends necessary changes to provide increased effectiveness. Work with client to incorporate the changes.
Instrumental in testing systems and continually updating training materials as new products are added.
Designs, administers, and analyzes training evaluations to assess effectiveness of programs and makes adjusts as needed
Provides training that prepares CSRs to meet their Quality Assurance Scores and Customer Satisfaction Index ratings which in turn impacts customer retention and growth
Consistently demonstrates ability to meet and exceed client metrics in their personal performance. For example: taking monthly calls and meeting qualitys expectations, attending internal and client calibrations, etc.
Ensures TeleTechs policies and procedures are administered honestly, consistently, and with sound judgment
Determine training needs for client-based programs by working with Training Support Services, Operations, and Client to analyze the training needed to meet the project requirements.
Delivers training to meet the client standards
Develop and deliver up-training to meet the site requirements

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Quality Auditor

Once you become a part-time shopper with us, you will enjoy visits to many leading restaurants, well-known fashion retail shops, and other interesting venues all during your free time.

The main idea of mystery shopping is to supervise the customer service for the required places, while conducting the visits, in order for the clients to improve the performance of the sales people according to your legible and reliable feedback.

We, as GWR, make sure to cover your expenses and for some visits we include fees for the reports you submit to us after performing the visit.

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Executive Secretary

JOB DESCRIPTION
Summary: Provide high-level administrative and secretarial support to the Chief
Executive Officer.

• Provide day-to-day administrative support functions to the Chief Executive Officer (CEO).
• Coordinate and maintain the executive’s calendar and IRHA calendar of events.
• Establish, organize and maintain electronic and paper office files of the CEO.
• Contact and Coordinate with stakeholders, outside agencies, customers as needed/directed.
• Assist in coordinating and distribution of marketing materials, create and maintain other published materials, public announcements/relations, and website as needed.
• May supervise, train, support, discipline, evaluate and recommend promotions or termination of the Receptionist and Travel Specialist position as needed per added assigned duties.
• Work as part of a team and/or take the lead in coordinating and planning organizational and joint collaborative meetings, communications, conferences and events.
• Compose and conduct correspondence activities on behalf CEO or other employees.
• Assist in copying, certifying and distributing and/or mailing documents, creating draft to final correspondence, memos, letters, spreadsheets and forms for CEO.
• Type reports and documents, create and maintain spreadsheets and word documents, proofread reports to verify accuracy.
• Research and assemble information from a variety of sources for the preparation of records, reports, manuals and guidebooks, including compiling, synthesizing and manipulating data as needed. Enter, retrieve, and input electronic data into established forms and computer system quickly and accurately.
• Keep ongoing business contact information for CEO.
• Make travel arrangements for CEO
• Assist in Marketing products
• Setup meetings with customers
• Research and collection of information and market data



Qualifications: To perform this job successfully, an individual must be able to perform
each essential function and preferably can also perform other tasks satisfactorily. The
requirements listed below are representative of the knowledge, skill and/or ability
required.

Education:
Bachelors or Associates degree in Business Administration or equivalent.



Experience:
Minimum 3-5 years of administrative support or secretarial experience with good references.

Skills and Abilities:

• Knowledge of office administration practices, procedures, protocols and terminology.
• Knowledge of and ability to use computer hardware, electronic data base management and related software.
• Knowledge of and ability to use standard office equipment, e.g. phones, copier, fax.
• Knowledge of parliamentary procedures and minute taking.
• Knowledge of and ability to perform filing practices and procedures.
• Knowledge of and ability to apply correct English usage, including spelling, grammar and punctuation.
• Knowledge of and ability to apply computer and technology skills in order to perform word processing, create spreadsheets, maintain database and use standard business software.
• Ability to handle complex responsibilities such as conducting research, preparing statistical reports, hiring, supervising, and training other clerical/administrative staff.
• Ability to read and comprehend complex and technical documents.
• Ability to analyze and solve routine problems.
• Ability to work with written and computerized data.
• Ability to learn, follow and apply established regulations and procedures.
• Ability to accurately perform mathematical computations.
• Ability to communicate information in writing so others will understand.
• Ability to effectively understand and communicate verbally with others.
• Abilities to supervise, monitor and evaluate the performance of others.
• Ability to type accurately at a speed necessary to meet the requirements of the job.
• Ability to organize, set priorities and exercise sound judgment within areas of responsibility.
• Ability to organize and maintain office and specialized files.
• Ability to maintain sensitive and confidential information.
• Ability to understand and follow written and oral instructions
• Ability to prepare clear, accurate and concise records and reports
• Ability to perform highly detailed work on multiple, concurrent tasks with constant interruptions and work under changing deadlines.
• Ability to use tact, discretion and courtesy in dealing with clients, the public, and others encountered in the course of the work.
• Ability to establish and maintain working relationships with managers, employees and others encountered in the course of work.
• Ability to travel as needed.



Job Title:Executive Administrative Assistant

Location: Work from home until and office is established

Reports to: Chief Executive Officer

Status: Part time (30 hours week)

Date Position Starts: Immediately

Duration: 3 month trial basis then permanent




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Sales

Minimum 2 years UAE sales experience in Logistics company.
• Attentive to details and smart.
• Presentable look.
• Good English and communicational skills.
• Moderate knowledge of industry products, services and terms.
• Aggressive in terms of perusing business.
• Calm and polite when faced critical situations or pressurised.

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Maintenance Mechanic

Mason
Basic Tasks:
• Layering building materials such as bricks, concrete, tiles and other construction materials.
• Fabricates, alters, repairs, and maintains walls, sidewalks, street curbs, floors, bathroom showers, sink counters, partitions, manholes, and other related structures or surfaces.
• Mixes cements.
• Coordinate with clients, engineers and other people in the construction for te project.
• Operates heavy equipments.
• Make assessments, reports, and note needed materials.
• Make plans and report changes ife there’s any to the project coordinator

Educational Background
• At least high school graduate.

Skills and Competency Requirements:
• Wide knowledge and skills in construction.
• Knowledge in tile, brick and cement setting.
• Knowledge in operating light and heavy equipment materials.
• Knowledge and skill in the construction, alteration, repair, and maintenance of masonry structures and surfaces.
• Ability to work under pressure with less supervision.
• Can assess future problem with the construction.
Salary 1000-1500


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Candidates no need to resend your CV for the same positions, Your CV will remain in our database and will be consider

employment wants.