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We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

SAP Digital is one of the leading and most innovative teams in the company, aimed at delivering exceptional customer experiences in a scalable, speedy, and personalized fashion. The purpose of the organization is to support the Customer Success board area with a broad range of services and methodologies across the customer journey to guarantee the acquisition of net-new customers and the successful adoption and expansion of our products. Most importantly, helping more customers run better ultimately translates into a safer, cleaner, more connected, better enabled, and more equal world.

SAP Digital team prides itself not only on the outcomes, but on exemplifying our company values: Build bridges not silos, embrace differences, keep the promise, stay curious, tell it like it is, and live the leadership credo.

JOB PROFILE

The Digital Sales Development team guides and influences customers to take informed decisions in the early stages of their digital transformation journey by creating a world-class engagement experience. This team is responsible for building and nurturing pipeline of sales opportunities and incremental revenue aligned with the Sales and Marketing teams, focusing on prospecting into the SAP install base and net new name accounts, while nurturing leads into qualified opportunities within their assigned space. This team drives digital and high-quality engagement with potential customers delivering superior customer experience.

As a Digital Sales Development Associate, you will work with a team focused on sourcing and nurturing demand to grow SAP’s Cloud ERP & LoB footprint in NNN & IB across all industries, working with SAP & Partners resources, as well as Customers.

KEY RESPONSIBILITIES AND TASKS

The purpose of this position is to extend SAP's market coverage in the dedicated segment by generating new pipeline through:

1. Executing Targeted Outbound Campaigns via phone, chat and email. For targeted outbound campaigns, leads will be qualified according to the applicable methodology, and handed over to Sales using standard global process

2. Accelerating pipeline and increasing conversion by executing programmatic recycled (discontinued / disqualified leads) and reconstituted nurturing (aged pipeline)

3. Nurturing leads received from other demand generation functions and progressing stalled pipeline

For targeted outbound campaigns, leads will be qualified according to the applicable methodology, and handed over to Sales using standard global process

Digital Sales Development Associate generates and qualifies leads through proper means, and nurtures aging leads and opportunities, and eventually hands over fully qualified leads to their assigned account executives for further sales progress.

The Digital Sales Development Associate will be co-located in the Digital Hub. They will join territory and account planning to support the team and will be the future candidate pool for transition into sales roles.

Campaign Execution & Lead Management:

• Plan and execute call and e-mail activities to generate leads using the most efficient means together with manager/expert
• Support and cooperate with Corporate Marketing, Field Marketing, Solution Specialists and Account Executives
• Align with Sales colleagues for most effective territory planning and execution, covering all routes to market
• Generate and qualify leads through proper means (cold calling, phone campaigns, email actions, etc.) in alignment with management
• Pass qualified leads to Sales resource for opportunity management and execution
• Regularly review lead pipeline and progression. Proactively give qualitative and quantitative feedback to Marketing on campaigns using standard procedures and reports

Training & Enablement:

• Assist in activities to enhance demand generation and product/solution skills
• Be active part of either classroom, e-learning, virtual classroom or mentor-lead activities
• Complete and validate all requested enablement in a timely manner

EXPERIENCE AND LANGUAGE REQUIREMENTS

• 2+ years of experience in Demand Generation or Inside Sales environment
• Preferably Digital (Remote) Experience, specifically in high volume of customer facing experience, phone-centric work
• High volume activity working environments, involving phone and a CRM/ Contact Management System
• Fluency in English required
• Fluency in any other regional language preferred
• Bachelor's degree or equivalent business experience

#SAPDigitalHubCareers

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 388297 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Consultant - Ecommerce Technical Suppor

Project Overview and Role:

The goal of the USAID Trade Reform and Development in Egypt (TRADE) Project is to boost Egypt’s international trade by increasing exports from Egyptian Small and Medium Enterprises (SMEs), and in particular New and Expanding Export-Ready Enterprises (NEEREs).

In order to achieve the Project’s goal, the project seeks to attain the following three Results:

• Enhanced Export Capacity of SMEs in selected sectors

• Strengthened public and private Trade-Support Institutions – (TSIs) e.g., Trade Associations,

• Export Councils, etc.

• Improved trade and investment policy, regulatory, and institutional environment

In implementing activities to accomplish the three results USAID TRADE aims to achieve the following targets, among others:

• Generate USD225M in NEERE export revenue in selected sectors, collectively.

• Help increase export revenue of TSI member companies benefiting from improved TSI services collectively, by 30%.

• Help reduce cost/time and administrative procedures to trade.

To achieve those targets USAID TRADE will provide assistance to SMEs and TSIs in the following sectors:

• Food processing

• Engineering

• Ready-made garments (RMG)

• Home textiles

• Chemicals/Packaging

• Building materials

Primary Duties and Responsibilities:

OBJECTIVES

The overall objective of the assignment is to support and enhance SMEs’ capacities to increase their exports through different ecommerce platforms and connect them to B2B international buyers through those platforms. The consultant will work closely with the project’s selected SMEs to assess their capacities, identify the technical assistance needs, connect them with different ecommerce players and actors worldwide, and provide them with the needed coaching and guidance.

Tasks

The consultant will support the USAID TRADE project with the following main responsibilities:

• Work with USAID TRADE team to assess around 20 SMEs in terms of their readiness for ecommerce

• Develop with USAID TRADE team ecommerce technical assistance action plans for SMEs.

• Implement with USAID TRADE team the SMEs’ technical assistance action plans including field visits, one to one coaching, trainings, networking with service providers, etc.

• Support USAID TRADE SMEs to connect with leading marketplaces, payment and logistics companies, and other major ecommerce ecosystem actors active in Egypt

• Support USAID TRADE in building the capacities of Trade Support Institutions (TSIs) in ecommerce.

Deliverables

• Assessment reports for around 20 SMEs.

• Technical assistance action plans for 20 SMEs.

• Monthly Progress report on the implementation of technical assistance action plans with SMEs

• Two trainings to SMEs and TSIs on ecommerce readiness and ecosystem.

• At least 2 service providers relevant and qualified can support selected SMEs and to get connected with USAID TRADE

• Brief consultancy report describing the purpose of the consultancy, progress achieved, observations, issues and/or problems encountered, and details of expected follow-on activities by USAID TRADE or its stakeholders.

Period of Performance

This consultancy will take place from: May 1st, 2024, to December 31st, 2024
Level of Effort: 70 working Days

Required Qualifications:

• Advanced degree in related field with 10+ years of related experience in related business, ecommerce, digital marketing, digital business development, online retail, and/or digital transformation/ecommerce.

• Knowledge of the ecommerce space that includes marketing strategies, product development, competitive strategies, consumer research, industry trends and usability best practices.

• Deep knowledge of various platforms especially for cross-border ecommerce and digital marketing and online sales strategies to promote online sales and conversions

• Proven experience developing, designing, and managing delivery of ecommerce capacity-building in close interaction with leading ecommerce companies and ecosystems.

• Proven experience in onboarding SMEs on leading global online marketplaces.

• Excellent relationships with leading marketplaces, payment and logistics companies, and other major ecommerce ecosystem actors active in Egypt; proven ability to convene these actors to dialogues and workshops in Egypt and the MENA region.

• Experience in conducting needs assessments with target audiences in trade and ecommerce-related capacity-building initiatives.

• Demonstrated excellent analytical, writing and reporting skills.

• Demonstrated ability to work collaboratively with staff and partners in a cross-cultural environment.

• Proficiency in both oral and written communication in both English and Arabic.

Company Overview:

About Palladium - Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people's lives.

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at and we will be in touch to discuss.

Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

People are at the center of everything we do at TK Elevator – we work as one team, watch out for each other’s safety and wellbeing and share a common vision to keep the world moving. This is your chance to go beyond and impact the future of urban mobility.

What we expect

Within our global Occupational Safety & Health (OSH) Team, the “OSH Programs Expert (d/f/m)” will be responsible for the resources, tools, and implementation of enterprise OSH programs, will collaborate across the business to enhance the effectiveness of OSH programs and identify performance improvement opportunities.

• You have the chance to collaborate with operational and functional partners to ensure global alignment with OSH programs and implementation
• You will engage in research and drive the adoption of industry best practices and regulatory updates relevant to OSH programs
• You will create and identify tools to support project delivery and support the development and improvement of OSH policies, procedures, and work instructions
• You develop, maintain, and track project plans for OSH initiatives, outlining timelines, tasks, resources, and engagement plans
• You facilitate communication between stakeholders and project team members, ensuring timely updates and clear understanding of goals and progress
• You collect and analyze data on program performance using metrics from employee feedback surveys, performance data, and serious injury or fatality learnings for the purpose of identifying and recommending areas for program improvement
• You will participate in continuous improvement initiatives to enhance the effectiveness of OSH programs.

Who we are looking for

• You have an academic degree in Business Administration/Organizational Development, Safety, or a related field
• You bring in a minimum of 10 years of operational experience in OSH, preferably in a global or multinational organization
• You are fluent in English; additional language skills are a plus
• You preferably have a background in a mature safety culture
• You are convincing with cultural sensitivity and adaptability, combined with experience in working across diverse regions and geographies
• Experience in change management, regional OSH program management and management systems is a plus.

What we offer

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