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• Posted by Nazih Group
• Posted on 27-11-2024

• Implement the CRM strategy inline with business manager for the organization by evaluating, planning and executing engagement platform and digital campaigns.
• Prepare engagement report, align action plan to reach defined KPI-user engagement, enhance repeat purchases, reduce cart abandoned rate etc.
• Prepare, execute and optimize performance-led digital campaign to reach business defined KPIs,
• Submit weekly evaluation of new customer’s reaches, engagement, conversion rate, user drop all across shopping funnel.
• Acquire insights in online engagement platform competency, analytics, trends and keep strategies up-to-date- user retention and engagement.
• Coordinate with engagement platform vendor and ensure the data flow all across the customer journey.
• Prepare, align, monitor and execute site surveys- enhance UI/UX
• Maintain customer health and introduce new, valuable features as they become relevant on the customer journey with cross sell and up sell approach.
• Assist in developing strategies to convert new user to first time buyer and anonymous user to known user.
• Conduct shopping funnel site A/B testing, Win back, cohort analysis etc.
• Understand and measure site analytics/performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, Web Trends etc.)
• Google Tag Manager/Google Analytics/GA4 - Event creation, report template creation, Report Dashboard Creation- Shopping funnel and other customer journeys.

• Posted by InfoVision Arabia FZLLC
• Posted on 27-11-2024

A developer with 7 + years of experience in both HANA BODS (SAP HANA BusinessObjects Data Services) and Lumira possesses skill set that spans data integration and data visualization, making them well-equipped to work on end-to-end data projects, from data extraction and transformation to creating meaningful visualizations and reports for data-driven decision-making.

HANA BODS Developer Capabilities:

• Data Integration: A HANA BODS developer should be skilled in data integration, including extracting, transforming, and loading (ETL) data from various sources into SAP HANA and other target systems.
• HANA Expertise: Should have a deep understanding of SAP HANA, including its architecture, data modeling, and performance optimization. This knowledge allows them to design ETL processes that leverage HANA's capabilities effectively.
• Data Transformation: HANA BODS developers can design and implement complex data transformation logic to ensure data is cleansed, enriched, and properly structured for storage and analysis.
• Scripting and Coding: Should be proficient in using scripting languages and coding for custom data processing and transformations when needed. This often involves SQL, SQLScript, and other relevant languages.
• Data Quality: Should understand data quality principles and have experience in implementing data quality checks and validations to ensure the accuracy and reliability of data.
• Job Design: Can create and manage ETL jobs and workflows, scheduling and monitoring data extraction and transformation processes.
• Error Handling:HANA BODS developers design robust error handling mechanisms to identify, log, and manage data processing errors, ensuring data integrity.
• Performance Tuning: Can fine-tune ETL processes and optimize performance, making data loading and transformation more efficient.
• Data Security:Should possess knowledgeable about data security and access controls, ensuring that data is handled securely and complies with industry regulations.
• Documentation: Maintain comprehensive documentation for data models, Lumira reports, and data lineage to facilitate understanding and collaboration.

Lumira Developer Capabilities:

1. Data Visualization: Proficient in creating visually appealing and interactive data visualizations and reports using SAP Lumira or similar tools.

2. Dashboard Design: Can design dashboards and interactive reports that enable users to gain insights from data quickly.

3. Data Analysis: Should have strong data analysis skills and can transform data into meaningful insights and actionable information.

4. Storytelling: Understand how to craft data-driven narratives and effectively communicate insights to non-technical stakeholders.

5. Data Source Connectivity: Lumira developers can connect to various data sources, including HANA, and efficiently extract and visualize data.

6. Data Preparation: Can perform data preparation tasks, including cleaning, transforming, and shaping data for visualization purposes.

7. Custom Visualization: Proficient Lumira developers can create custom visualizations and extensions to meet specific business needs.

8. User Training: They may provide training and support to end users, helping them make the most of data visualizations and reports.

9. Business Understanding: Lumira developers should have a understanding of the RCM domain enabling them to create relevant and insightful visualizations.

10. Communication and Collaboration: Effective communication and collaboration skills are important, especially when working in cross-functional teams or with business stakeholders.

• Posted by Confidential Company
• Posted on 27-11-2024

• Manage and maintain accurate customer credit files to assess creditworthiness effectively.
• Conduct regular credit assessments and reviews to minimize risk and enhance cash flow.
• Initiate and oversee the collections process, ensuring timely follow-up on overdue accounts.
• Collaborate with sales teams to establish credit limits and terms that align with company policies.
• Prepare detailed reports on accounts receivable status and aging analysis for management review.
• Negotiate payment plans with clients to recover debts while maintaining positive relationships.
• Monitor and analyze payment trends to identify potential issues and implement proactive solutions.
• Ensure compliance with internal credit policies and external regulations to mitigate risk.
• Utilize financial software and tools to track and manage receivables efficiently.
• Provide exceptional customer service by addressing inquiries and resolving disputes promptly.

• Posted by Vivalux Real Estate Brokers
• Posted on 27-11-2024

Are you a driven and motivated real estate professional with a passion for success? Vivalux Real Estate Brokers in Dubai is looking for a dynamic Real Estate Agent to join our team!

Position: Real Estate Agent

Type: Full-time, Commission-based

Requirements:

• Minimum 1 year of experience in the Dubai real estate market
• Strong sales negotiation, communication, and client relationship skills
• Excellent time management and organizational skills
• Steely determination, financially driven, and highly motivated
• Presentable with a professional image
• Must have a valid driving license
• Must be financially stable

What We Offer:

• Competitive commission structure (50%+ commission) with bonuses
• Company-provided employment visa After First Deal.
• Marketing budget and portal packages on all main portals
• Access to a highly segmented and clean database of investors and tenants
• Academy training, career progression plans, and ongoing support from senior management
• Full administrative support
• Professional photography and videography team

At Vivalux, we offer an environment where your skills and ambitions are nurtured. If you meet the criteria and are ready to take your career to the next level, we want to hear from you!

How to Apply:

Please send your CV and a brief cover letter to Type: Full-time

Pay: AED1.00 - AED2.00 per month

• Posted by Bilt Middle East LLC
• Posted on 27-11-2024

Can Speak Tagalog

Qualifications:

Bachelor's degree in Mechanical Engineering

Experience:

· 3-6 years of relevant experience in MEP services for multi-storied buildings, hotels, and commercial complexes.

· Excellent communication and interpersonal skills.

Interested candidates can also share their resumes at

Job Type: Full-time

• Posted by Fast Fit Sports Company
• Posted on 27-11-2024

• Financial Analysis: Conduct detailed financial analysis, including variance analysis, trend analysis, and forecasting. Provide actionable insights to support strategic decision-making.

• Reporting: Prepare and present financial reports, including monthly financial statements, budget reports, and ad-hoc analyses. Ensure accuracy and completeness of all financial documentation.

• Budgeting & Forecasting: Prepare annual budgets and financial forecasts. Monitor budget performance and identify areas for improvement.

• Cost Analysis: Conduct analysis of all costs to support product pricing decisions and Business Decisions.

• Compliance: Ensure compliance with accounting principles, regulations, and company policies. Assist with internal and external audits as needed.

• Financial Modeling: Develop and maintain financial models to support business planning and scenario analysis.

• Process Improvement: Identify opportunities to streamline financial processes and improve efficiency. Implement best practices for financial operations.

Qualifications:

• Education: Bachelor’s degree in accounting, Finance, or a related field. (CPA or CFA designation is a plus.)

• Experience: 2-4 years of experience in financial analysis. Experience in the Sports and Fitness Sector is advantageous.

• Technical Skills: Advanced skills in Microsoft Excel (e.g., pivot tables, VLOOKUP) and PowerPoint. Proficiency in accounting software (e.g., Zoho Books, QuickBooks, SAP, Oracle is a plus)

• Analytical Skills: Strong analytical and problem-solving abilities with a keen attention to detail.

• Communication: Excellent verbal and written communication skills. Ability to present complex financial information in a clear and concise manner.

• Teamwork: Ability to work effectively both independently and as part of a team. Collaborative and proactive approach to problem-solving.

• Posted by وظائف العرب
• Posted on 27-11-2024

مطلوب بنات في شركه تنظيف

المعلن

شركه تنظيف

نوع الوظيفه

دوام كامل

المرتب

يحدد بعد المقابله

القسم

الموقع

تاريخ النشر

9 سبتمبر 2024

تفاصيل الوظيفة

مطلوب بنات
- أن تكون ذو خبرة في التنظيف
- متوفر سكن
- يتوفر مواصلات
- يشترط خبره بالمجال

وظائف عمال جديدة

مميزات الوظيفه

- متوفر سكن

- يتوفر مواصلات

شروط الوظيفه

- يشترط خبره بالمجال

اضغط هنا للتواصل مع المعلن

سوف يتم ارسال رسالتك الى البريد الالكتروني الخاص بالمعلن
الاسم *

الرسالة *

بريدك الإلكتروني *

السيرة الذاتية حمل سيرتك الذاتية بالضغط على الرابط التالى

اجب السؤال التالى 2 + 2 =

اريد متابعة وظائف عمال على بريدي الالكتروني

هام جدا: برجاء توخى الحذر من اعلانات النصب والاحتيال , الوظائف الحقيقيه لاتحتاج دفع اى رسوم او اموال عند التقدم لها. موقع وظائف العرب غير مسئول عن مثل هذة الاعلانات لذلك نرجو الابلاغ عن الوظائف الوهميه ليتم حذفها فورا

• Posted by وظائف العرب
• Posted on 27-11-2024

مطلوب مساح في شركه مقاولات في ابوظبي

المعلن

شركه مقاولات في ابوظبي

نوع الوظيفه

دوام كامل

المرتب

يحدد بعد المقابله

القسم

الموقع

تاريخ النشر

8 سبتمبر 2024

تفاصيل الوظيفة

مطلوب مساح أراضي Land surveyor لشركة مقاولات في ابوظبي - المنهل خبرة من من 3 - 8 سنوات منهم سنتين على الأقل في الدولة . الرجاء إرسال السيرة الذاتية لمن يحقق شروط التوظيف

وظائف مساحين جديدة

شروط الوظيفه

- بكالوريوس اداب جغرافيا - معهد فنى مساحة

- يشترط خبره بالمجال

اضغط هنا للتواصل مع المعلن

سوف يتم ارسال رسالتك الى البريد الالكتروني الخاص بالمعلن
الاسم *

الرسالة *

بريدك الإلكتروني *

السيرة الذاتية حمل سيرتك الذاتية بالضغط على الرابط التالى

اجب السؤال التالى 2 + 2 =

اريد متابعة وظائف مساحين على بريدي الالكتروني

هام جدا: برجاء توخى الحذر من اعلانات النصب والاحتيال , الوظائف الحقيقيه لاتحتاج دفع اى رسوم او اموال عند التقدم لها. موقع وظائف العرب غير مسئول عن مثل هذة الاعلانات لذلك نرجو الابلاغ عن الوظائف الوهميه ليتم حذفها فورا

• Posted by Confidential Company
• Posted on 27-11-2024

The Compliance Manager is responsible for developing, implementing, and overseeing our client standards to ensure that the company adheres to both client and company standards, Standard Operating Procedures (SOP), and policies. The role involves proactively identifying potential risks, conducting audits, and providing guidance to management on compliance requirements.

• Develop and Implement Compliance Standards:
• Create, implement, and maintain compliance programs that align with our client and Company standards, SOPs, and policies.
• Ensure that all organizational practices meet or exceed the established compliance benchmarks.
• Audit and Assessment:
• Conduct regular audits to assess adherence to client and Company standards and identify areas for improvement.
• Develop audit reports and present findings to management, along with recommendations for corrective actions.
• Risk Management:
• Proactively identify potential risks related to non-compliance with Client and Company standards.
• Develop and implement risk mitigation strategies to prevent compliance breaches.
• Policy and Procedure Development:
• Assist in the development and continuous improvement of compliance-related policies and procedures.
• Ensure that all SOPs and policies are up-to-date and reflective of current regulatory requirements and best practices.
• Training and Communication:
• Communicate with the training department to identify and organize necessary training programs related to compliance requirements.
• Communicate compliance requirements effectively to ensure a clear understanding across all levels of the organization.
• Guidance and Support:
• Offer expert guidance to management and staff on compliance-related issues and questions.
• Serve as a resource for interpreting and applying Client and Company standards.
• Monitoring and Reporting:
• Monitor compliance activities and ensure consistent application of standards across the organization.
• Prepare detailed compliance reports and present them to senior management for review.
• Continuous Improvement:
• Stay informed of changes in Client and Company standards and regulations.

Recommend and implement changes to compliance programs as needed maintain alignment with evolving standards

• Posted by Marasi Real Estate
• Posted on 27-11-2024

Hiring Experienced Real Estate Agents:

Are you a licensed real estate agent with at least 1 year of experience? We are expanding our team and are looking for motivated professionals like you!

Requirements:

• -Minimum 1 year of real estate experience
• -Active real estate license
• -Strong communication and negotiation skills
• -Ability to work independently and as part of the Type: Full-time

• Posted by Al Maqsood Auto Care LLC
• Posted on 27-11-2024

Job Description:

As an Experienced Car Technician, you will be responsible for diagnosing, repairing, and maintaining vehicles, with a focus on either mechanical or electrical systems. You must have a keen understanding of various automotive systems and be able to troubleshoot and resolve issues efficiently. Experience working with German, American, and Japanese cars is essential for this role.

Responsibilities:

• Perform routine maintenance tasks and inspections on vehicles
• Diagnose mechanical or electrical issues using diagnostic tools and equipment
• Conduct repairs and replacements of faulty components and systems
• Ensure all work is performed accurately and according to manufacturer specifications
• Test-drive vehicles to verify repairs and ensure proper functioning
• Keep accurate records of work performed and parts used
• Adhere to safety protocols and guidelines at all times

Requirements:

• Minimum of 3-5 years of experience as an Auto/Car Technician in the UAE
• Specialization in either mechanical or electrical systems
• Comprehensive knowledge of German, American, and Japanese car models
• Proficiency in diagnosing and repairing automotive issues
• Strong attention to detail and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to reliably commute or relocate to Dubai

Benefits:

• Competitive salary based on experience and expertise
• Full-time employment with opportunities for growth and advancement
• Supportive and collaborative work environment
• Training and development programs to enhance skills and knowledge

If you meet the qualifications and are eager to join a dynamic team of automotive professionals, we encourage you to apply.

Please submit your resume and a cover letter outlining your experience and qualifications to Type: Full-time

Pay: From AED1,500.00 per month

• Posted by Luxury Estates Real Estate
• Posted on 27-11-2024

Property Listing Agent - Selling and Leasing

Luxury Estates Real Estate is seeking a highly motivated and experienced Listing Agent / Tele caller to join our Company. The ideal candidate will be responsible for managing property listings, making outbound calls to potential clients, and providing excellent customer service. This role is perfect for someone with a passion for real estate and a drive to succeed in a competitive market.

Key Responsibilities:

• Source and Manage New property listings across various platforms.
• Network with building or community security to build rapport to source new listings.
• Assist company director to fix meetings.
• Conduct campaigns to generate leads and Facilitate property viewings.
• Build and maintain relationships with clients, ensuring high levels of customer satisfaction.
• Assist in marketing efforts, including social media and online property listings.
• Provide clients with detailed information about properties and guide them through the buying or renting process.
• Ensure compliance with all relevant laws and regulations in the real estate industry.

Required Skills

• Experience: Minimum of 6 months to 1 year of experience in the UAE real estate market.
• Language Skills: Fluency in English is mandatory; proficiency in additional languages such as Arabic, Hindi, or Russian is a plus.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage and persuade clients over the phone.
• Excellent verbal and written communication skills. Strong customer service skills with a client-focused approach.
• Tech Savvy: Proficient in using CRM software, Microsoft Office, and online property listing platforms like Propertyfinder, Bayut and Dubizzle
• Knowledge: In-depth knowledge of the UAE real estate market, including property laws, market trends, and pricing strategies.
• Interpersonal Skills: Strong interpersonal skills with the ability to work independently and as part of a team.
• Time Management: Ability to prioritize tasks, manage time effectively, and work under pressure

Qualifications / Benefits:

• Opportunity to grow within a reputable real estate company.
• Training and development programs to enhance your skills.
• A salary compensation up to AED 3,000
• Driver license is a must
• On husband / father Visa

How to Apply:

Interested candidates are invited to send their resume and a cover letter outlining their qualifications and experience to Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Application Question(s):

• Have you ready the job description mentioning salary is up to AED 2,500
• Are you on Father or Husband's visa?

• Posted by Al Basti & Muktha LLC
• Posted on 27-11-2024

Qualifications:

Bachelor's degree in Mechanical Engineering

Experience:

• Should have at least 4-6 years of working experience in UAE/Middle East with midrise or high rise building projects.
• Must be involved in allocation of site work, coordinate & do planning with supervisor/foreman for daily site activities
• Should have knowledge of Drainage/Water Supply, Piping Installation and Pressure testing procedures
• Involved in preparation of shop drawing with drafting team.
• Excellent communication and interpersonal skills.
• Get Involved with the supervisors & workmen in day to day activities at the site.
• Should be well verse with the water supply, plumbing, drainage & firefighting systems.

• Posted by FALCONS GT MOTORS FZCO
• Posted on 27-11-2024

Subject: Job Opportunity: Experienced Project Engineer at Falcons GT Motors FZCO

Dear Candidate,

Falcons GT Motors FZCO is on the lookout for a dynamic and experienced Project Engineer to be responsible for all engineering and technical disciplines that projects involve.

Responsibilities to include:

• Prepare, schedule, coordinate and monitor the assigned engineering projects
• Monitor compliance to applicable codes, practices, QA/QC policies, performance standards and specifications
• Interact daily with the clients to interpret their needs and requirements and represent them in the field
• Perform overall quality control of the work (budget, schedule, plans, personnel’s performance) and report regularly on project status
• Assign responsibilities and mentor project team.
• Cooperate and communicate effectively with project manager and other project participants to provide assistance and technical support.
• Review engineering deliverables and initiate appropriate corrective actions.

Requirements and skills:

• 10 years proven working experience as a Project Engineer.
• Excellent knowledge of design and visualization software such as AutoCAD
• Familiarity with rules, regulations, best practices and performance standards
• Ability to work with multiple discipline projects
• Project management and supervision skills
• Decision making ability and leadership skills
• Valid UAE Driving License.
• Certified by Dubai Municipality.

To apply for this exciting opportunity, please send your CV to We are looking for candidates who can demonstrate their experience and suitability for the role through their professional history and achievements.

Falcons GT Motors FZCO is an equal opportunity employer and encourages applications from all qualified individuals who can contribute to our diverse and vibrant team.

We look forward to receiving your application and potentially welcoming you to the Falcons GT Motors FZCO family.

Job Types: Full-time, Permanent

Pay: AED5,000.00 - AED10,000.00 per month

Application Question(s):

• Are you Certified by Dubai Municipality ?
• How years of experience you have in UAE ?
• Are you proficient in AUTOCAD ?

Education:

• Bachelor's (Required)

• Posted by محل نسائي
• Posted on 27-11-2024

مطلوب موظفه في محل نسائي

المعلن

محل نسائي

نوع الوظيفه

دوام كامل

المرتب

يحدد بعد المقابله

القسم

الموقع

تاريخ النشر

8 سبتمبر 2024

تفاصيل الوظيفة

مطلوب موظفة مغربية خبرة في المبيعات في محل نسائي في القرية العالمية

شروط الوظيفه

- مؤهل عالى

- يشترط خبره بالمجال

اضغط هنا للتواصل مع المعلن

سوف يتم ارسال رسالتك الى البريد الالكتروني الخاص بالمعلن
الاسم *

الرسالة *

بريدك الإلكتروني *

السيرة الذاتية حمل سيرتك الذاتية بالضغط على الرابط التالى

اجب السؤال التالى 2 + 2 =

هام جدا: برجاء توخى الحذر من اعلانات النصب والاحتيال , الوظائف الحقيقيه لاتحتاج دفع اى رسوم او اموال عند التقدم لها. موقع وظائف العرب غير مسئول عن مثل هذة الاعلانات لذلك نرجو الابلاغ عن الوظائف الوهميه ليتم حذفها فورا

• Posted by وظائف العرب
• Posted on 27-11-2024

وظيفة سائق في مطعم سوري في العين

المعلن

مطعم سوري في العين

نوع الوظيفه

دوام كامل

المرتب

2000 درهم

القسم

الموقع

تاريخ النشر

8 سبتمبر 2024

تفاصيل الوظيفة

مطلوب سائق لديه دراجة نارية واقامة حرة للعمل في مطعم سوري في العين منطقة معسكر الشاركات المطعم يوفر الأكل والسكن وبترول الدرجة الراتب 2000 درهم الانضمام فورا

وظائف سائقين مميزة

مميزات الوظيفه

- المرتب 2000 درهم

- متوفر سكن

شروط الوظيفه

- مؤهل عالى او متوسط

اضغط هنا للتواصل مع المعلن

سوف يتم ارسال رسالتك الى البريد الالكتروني الخاص بالمعلن
الاسم *

الرسالة *

بريدك الإلكتروني *

السيرة الذاتية حمل سيرتك الذاتية بالضغط على الرابط التالى

اجب السؤال التالى 2 + 2 =

اريد متابعة وظائف سائقين على بريدي الالكتروني

هام جدا: برجاء توخى الحذر من اعلانات النصب والاحتيال , الوظائف الحقيقيه لاتحتاج دفع اى رسوم او اموال عند التقدم لها. موقع وظائف العرب غير مسئول عن مثل هذة الاعلانات لذلك نرجو الابلاغ عن الوظائف الوهميه ليتم حذفها فورا

• Posted by وظائف العرب
• Posted on 27-11-2024

مطلوب موظفه للعمل بالراشديه

المعلن

صاحب العمل

نوع الوظيفه

دوام كامل

المرتب

يحدد بعد المقابله

القسم

الموقع

تاريخ النشر

8 سبتمبر 2024

تفاصيل الوظيفة

مطلوب موظفة للعمل داخل صالون في الراشدية 3 أبراج لؤلؤة عجمان تجيد المنيكور والبديكور واكس

شروط الوظيفه

- مؤهل عالى

اضغط هنا للتواصل مع المعلن

سوف يتم ارسال رسالتك الى البريد الالكتروني الخاص بالمعلن
الاسم *

الرسالة *

بريدك الإلكتروني *

السيرة الذاتية حمل سيرتك الذاتية بالضغط على الرابط التالى

اجب السؤال التالى 2 + 2 =

هام جدا: برجاء توخى الحذر من اعلانات النصب والاحتيال , الوظائف الحقيقيه لاتحتاج دفع اى رسوم او اموال عند التقدم لها. موقع وظائف العرب غير مسئول عن مثل هذة الاعلانات لذلك نرجو الابلاغ عن الوظائف الوهميه ليتم حذفها فورا

• Posted by EFS Facilities Services
• Posted on 27-11-2024

• Oversee daily operations, ensuring all facilities are maintained to the highest standards and adhere to safety regulations.
• Coordinate with vendors for maintenance and repair services, negotiating contracts to achieve cost efficiencies.
• Conduct regular inspections of the facility, identifying areas for improvement and implementing necessary upgrades.
• Manage budgets related to facility operations, tracking expenses to ensure compliance with financial targets.
• Implement and enforce policies related to health, safety, and environmental regulations to safeguard staff and visitors.
• Act as a point of contact for internal departments, addressing their facilities-related needs promptly and effectively.
• Assist in the development of long-term strategic plans for facility improvements and expansions.
• Support emergency preparedness initiatives, ensuring all staff are trained and equipped for potential crises.
• Maintain accurate records of facility maintenance activities, ensuring compliance with legal and regulatory requirements.
• Foster strong relationships with stakeholders, including tenants, local authorities, and service providers, to enhance service delivery.

• Posted by MEAPTASHI (FZC)
• Posted on 27-11-2024

Arrange purchases, Import/ export formalities of SAIF Zone, Preparation of Letter of Credit/ Discussion with bank, Managing stock, Quality control of purchase product, arrange vehicle services/insurance, confidential secretarial work of Directors etc.

• Posted by Brighton College
• Posted on 27-11-2024

• Posted by Emirates Properties
• Posted on 27-11-2024

Call Center Supervisor / Team Leader

Job Description: The Call Center Supervisor or Team Leader will be responsible for leading, training, and motivating a team of call center agents to ensure the highest level of customer service. This role involves managing day-to-day operations, handling escalations, monitoring key performance indicators (KPIs), and providing continuous feedback and coaching to team members. The supervisor will also be responsible for preparing performance reports and working closely with the management team to drive continuous improvement.

Key Responsibilities:

• Oversee daily call center operations, including managing agent schedules, break times, and shift rosters.
• Lead, train, and mentor a team of call center agents to achieve and exceed performance targets.
• Monitor and evaluate the performance of call center agents, providing regular feedback, coaching, and performance reviews.
• Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
• Prepare daily, weekly, and monthly reports on call center performance, KPIs, and areas for improvement.
• Collaborate with other departments to enhance the customer experience and operational efficiency.
• Develop and implement strategies for improving call center processes, customer service quality, and agent productivity.
• Ensure compliance with call center policies, procedures, and regulatory requirements.
• Generate daily/weekly reports for management to address the calls received, compare them with those logged in the system, and identify any weaknesses or gaps for improvement.

· Utilize strong Excel and MIS skills for data management and reporting.

Candidate Profile:

• Language Skills: Bilingual (Arabic and English) with excellent communication and leadership skills.
• Experience: Minimum 3-5 years of experience in a call center environment, with at least 2 years in a supervisory role.
• Skills: Strong knowledge of call center metrics, CRM systems, performance management, MS Excel, Power point, and MIS reporting.
• Attributes: Strong analytical, problem-solving, and decision-making skills, proactive, organized, and a motivational leader.

Salary Range: (based on skills and experience)

Email your CV to: Type: Full-time

Pay: From AED5,000.00 per month